7/25/2019 Raspunsuri f

1/14

Answer

key

I

The economy

I

drves 2 dereguation

slbsidies 4

qlotas

5triffs

6 conslraned

7 iqudq/ 8 bubbles

9 underlying

l0 different

s

11

prosperty

12 lieracy

I

consumerpendng 2 lreemovemenl

f capita

3 grow,lhndcontraction 4 | te expeclancy 5 openbo.de6

6 standard

i

livinq

7 env onmentaldamage

8

goods

nd

stuces 9 intest ates l0

cheap redit

11 socialmobi

y

12

ufderlyingtrength

I

corsumerpending 2

chap edt 3 standardi iving

4

gro\4th

ndcontra.tion 5 nlerestales

6 unde.lyinqrenglh

I on heverge t slall g

2 sump 3 boostng 4 theFed

5

rouqhy

2 The business

cycle

a 1anlpiLrrn 2 expansion 3 adownturn 4 contaclion

b

Ia(ove-

2

pealr

I r rdow.

,

borrom\

r b

2 d 3 c 4 a

5 e 6 h 7 f 8 9 9 j t 0 i

I ow/pcksup

2 end 1urningown 3

bond/ l ixed

4 rnore xpensve/coos

5 contract/Gcession 6 antcpate

7

beiore 8 b l/ bul sh

1

polcymake6

2 newbonowing 3

side,effeds

4laxcurs

5

govefnment

ebl 6 abourmarket

3 International

trade

Exerclse

.1

1

ecofomes r scale 2 on

your

behal 3 wa.ranty

4 warehouse

5 expertise 6 trademark 7 fee

8

royalb/

9

invoce

10 bi

of ladi fg

Erer.lse

.2

I t;ke

adlantagef anyunderused

apacty

2 rcy on

ust

your

omenkmarket

4 acton somebodys

eh.lf

5 estab ha

presence

n. fore

n

marker

6

keep

our

own ega denlity

7 hande

heexchanqef doclments

8

pay

c.ordng

o the erms f thecontract

1 Cash-in-advan.e Letter f credit 3 Do.lmeniaryoll{tion

4 Open

ccount 5 Consignment

urchase

1 customs 2 handlng

3

premiset

4 truck 5 oading

6 treiqht 7 documentaton

8 transit 9 ierminal

4

Sefting up

and

growing

a business

Exercise4.l

'

edg" 2 bacLers

r roilderd 4

Fg:lenrry

5 Involc6

6

pilng

Lp 7 tornover

8 a

qoing

oncern 9 acquisitions

10

horouqhy 11 nickngwith

12 a*economy

13 reghbourhood

14 seedmoney

15 oyalty 16 complacency

1

achievec ll.almass 2 wait or

nvoi.esto e

paid

3

grow

or shink

year

by

year

4

mpoy morenaff

5 spota

gap

n hemarket 6

take . the risk f thebusne$ a

ing

/ bnT In

arruqe mour ol Torey 8

elLe c

arow11

rse

9 enend ine

oi credit l0

90

pubic

ll

grow

organicalyr

by acquisitns

12

sllthe usinesssa

going

oncern

1 overcxpard 2 undercut 3 LndeDerfo rm 4 overtake

5 overupend 6

u.dercharge 7 overde 8 understimate

1

outlet 2 fee 3 fulli 4

nandards 5 running

5 Company

ttrpeg and corporate

governance

1 debl/liabilities

2 owner

proprielor

3

share/dvd

shdeholde

,loc\rcber

5tdlenolder 5 rd,vden.l/^

1'I

1 lully

2 legaly

3

pe6onaly

4

potentially

5 hord

1 oveuee

2 aud ols 3 dvdeid 4

nake 5

inigrq

I lmited

iabiliry 2 det led egslation

3 leqalentity

4 non-profit

rganiz;l n

I

CheIExecutile

fflcef 2 AnnuaGeneralMeelg

I

Publc

imiled ompany 4 Limited

iabilly ompany

6

Global is5ues

or lh 21st century

1 geopolitical

llue.ce

2 dmatech.ige 3

gobalwarmng

4 suslainaberoMh 5 pe.koi 5 gfeen criv ts

7 m.jor

bartlelield I living

andards 9

pfklig powe.

10

d.lining inh..re 11 knowledge

orke.

12 environmentalpact

1

beshodol resources

2 be

hungrylor

esources

3

be

.

short upply 4 have

common sian ufiency

s

ceoilindollaE 6 .ccose meon

of

hypocrisy

7 in hecom,ng

ecades 8 tor he orseeabJ 1ure

t holda virlualmeelinq

10 have ccessoword markets

I valLe-lormorey

7 loyahy

I aea. e,

4

Frdi- r

qerdr

6 sLslalnable

7 bad ash 8 sourcing

1 waming destrlclion

threatenq

2

act sts lnfluential/nvnonmenla

I engineering

.ontroversll

gbu4h prcduction

4 economic/indun

lizarionstrengths

weaknesses

I sia.dards 2p.cpies

3

povedy

4 access 5

gender

6

plemium

7 sobsidy

I oveprodlction

7/25/2019 Raspunsuri f

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7 Management

styles and

qualities

1 authortarian 2 demandig 3 .onsensual 4 co.chinq

5 mentoring 6 lason 7 hierarchcal 8

pro.ctive

9 consclentiols 0 thorough 11 detemined

12

serba.k

1 bLreauoatic 2 decenrfaized unco{perativeunhelp{ul

4 uncoordated 5 ndKt 6 infexible/ rigid 7 handron

8 dislron-"n 9 rationa l0 careless 1l diso.gan ized

messy

12 rcaxed/calm 13 unsupportive14 bottom p 15 unclear

1 exceed n 1a 2 fa short fl annual 3 implemenltheyear

4 sheve/onqterm s rasedcompex

Exercise

.5

objectvera schedulerc

budget3b

1 set overal 2 si.kto/tight 3 submii/draft

I stressed 2 nflex le handson 4 messy 5 bureauoatic

1 lack

isonaid falto show

eadeEhip

2 know

where

ou

stand

3 work

on

your

ownaid besell'moivated

4 iake he nitiallve

5 keep p o datewithdevelopmentsthe ield 6

give

eedback

n

an approprate ay 7 re.over

uick

aftera setback 8 ranslate

genera

ratesyntospecifk bjectives

1 issling 2

9u

ding 3

pogresr

4 run.ing 5 carryoul

6 breathing 7 report ack 8 ledback

8 Organizing time and work

1

ahead wofflow / chad sl ckers

guidel

es

prioritize

chal

nges

lace meet

stimLrting

rewarding

snse

achrevement

2 workoad

papeMo*

time{onsumg

behiid

deadline

stressedut short-cutsc rcumstanceseyondi.me

qu

ck didy

Exerciee

.2

I

spnd 2

find

3

run

outof 4 alow 5

put

n 6 waste

1 budgel 2 compelencies

I

constraints 2 tacke 3 brief

4

be

nlhe

oop

5 snaq

6 i

guring

ll

Ercrdse .5

t should e'the

p6on

esponsibLe'

9 Planning

and selting obiectives

I

ncleholdea 2 Lor 'rgency

a1

3 ds rrpLron

4 lrends 5

leqislation

6 hqhllghts 7

pldnl

8 largetr

9

going

o^rard

l0 lorecasl

1 mplemeni 2 acheve 3 met 4 make 5 .ea.h

Exerdse

.3

target:b plan3a ss e:2c

10

Leading and motivating

1 troms.rat.h 2 rheb9

pictore

3

role

5 intution 6 empowering 7 trustworthy

2 /

1

positive

edback roh

your

boss 2

negat e

experiences

ith

colleagles 3 sense f achivement

4 lack

f

recogniton

5 company

olitics

6

physica

nvirorment 7 task-orentd

busine$ odd 8 financialeward

1

a)

leading

)

leader

)

leadelship

2 a) motiv:iing ) demotivated

I .) managing ) unmanageable

4 a) elsfacton b) lnrtirfactory

5 a) analrtical ) analyss

I

achieve 2 assertveness acknowledged

4 buzz 5 moan

1l Insuran(e

and risk

management

1

prudenl

2 liabiily 3 sue 4 ndemnity 5

vandalsm

6 awards anrages 7 exclusonlauss 8 renwalnotice

9

pay

out

10

compensaln

11 bad

debi

12 complance

1 be ega lly bled 0dosomething 2 tryto

prove

eglgnce

3 awad damages 4 be iableor hedifiere.ce

5 takeoutan nsurance

oicy

6 takeon roomuch

sk

7

be senr

renewalnotice

8 chckhesmalplnt

'

drspute 2 rc,ecr I oorer c

4

dod 5

mrlr- 7e

1

on 2

ior

3 lakolt

4

againn/up10

5 tor

6 oi 7 made/tor 8 to/ f rom 9 at lof berg

Ercr.iie 1i.5

ANSWER

KEY

1

exposureo

risk

2 risk ssessments contingenry

lan

4

escalation

rocedure

5

remeda

cton 6 dam.ge

mitation

12 Manufacturing and engineering

r rawh.leras

2

rusl

3 ble-co ar 4 unions 5 oltdated

6

inveniory 7

(ope

8 bcakdown 9 dams

l0 devices

11

dEposal

r2

embeddd

I maspoducron

2 well-paidlob 3 heavy

ndunry

4

core oncepls 5 continuousmprovement6

wde

scope

7 residenUa

uildings 8 consnenlqually

1 machineryequipmenr 2

processpro.edure

analyze/ xami.egoover

construciassemble

plr

iogether

determineestablishfindoui

implement/

ul

.to operaton/car ryut

monnor/

uperuEekeep n eye n

eLiminate/

enove

get

dof

evallate asessweighup

manage/runbe n chargei

rep.irl ix

pLr

backnioworking rder

simu te replicatemodel

fhe

vefts in the thid colunn are nare infornal.

1 morld 2 liabiity 3 slm 4 upgrade 5 worklorce

6 upandrunning7 economiesof(ae r5k

7/25/2019 Raspunsuri f

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ANSWERKEY

13

Inside a factory

I

plart

2 fitt6

3

-wise

4

shilt 5 dir.repancier

6

lacitily

7 ta ored

A throughput

9 rolrngoif

tO idte ii wearand

I long

2 wide

3

hiqh

4length

5 width 6 hetght

7 cross-section

sqlare 9 weighs

tO rounded p

1 runout 2 snap fl blln 4 work oose s beiammed

l4

Procurerrent

and

purchasing

I

qLotalon

2 track ecord

3tas

4 delvery 5 backhander

6 colluloi

7 tendering

8 nvoices

9 back-office

10

undertake1r

synergy 12

drawbacks

I

qlolatron

quote

2 eimar

3

proposa

4 tender

proc reme.r

sourc 9+

p rcharng

1 oiishore 2 onshore 3 nearshore

I

i " group

pple,)

Ne/prep&

provde/subm,r

2".9rolp(cusromenai

or lgel /accept

2 1

grolp

Glpp

ed

drawup make

pur

oMard

oult

ne

submir

2'r

group costomer)

cceplconsider

reje.t

3 l

"

group

GLrpplier)

d

for

submir

put

n win

2dd

foup customer)

vite/put

omeihinq

ul o/annou.ce/

4 l"

group

ey

arge ead'.g major

pnnc a

2_c

oLp

en"ra

/ 'o

ergr oLlrde

oreaea\/

ot ts lore

5 l"

group

engrhy/prctr.ded/protofged

2"0

group

ns ccesrful

fruitlessunproducrive

15 Supply chain management and logistics

1 lpnrearn

2 dowfsteam

3

batches 4 warehouses

5 distribltion

entres

6 rhird

arry

ogistics

rdtdeB

7 flag

up

8 boitlenecks

9 nbound

t0 merchandise

l uitoading

i2

hubandspoke

13

pal lets

t4 fork l r r rucks

t5 r fack

16

stackedp 17

raie6 18

pick-and-pack

I cargo

2

lreqht

I

slpply hain

2

finishedoods

3 final

unomer

4 ogncs

provider

5 dnributon

ch.nnel 6 foMarding

qent

1 Ensuring 2 fore.astng 3 handling 4 batancnq 5 Lrnkrng

6 Seectng 7

Neqotating

8 Wareholsing

16

Lan

production

1 delime

2 flow

3 defecis 4

.ework 5 eriofproofinq

6 delvered

7 eadume

8 manpower

9 .oementa

l0 shine

11 tools 12

storaqe oxes

1 add

va e 2 be

wllinq io

pay

or

someihing

3 deliver

arts

4

pl-trare

rdnp

5

-c.4

tr6.omelhrlo

doa.n- rppen

dqdin

6

perform

a task 7 aitach

a kanban

ard o an iiem

8 cean up the

equipmeni o

thar r shines

9 erotspDof a sysiem

10

hande mateials

1t minimize

nventory

12 optmize he Jlowof marertals

I indunrial

economy/

roductve

2 anatys

mp.ovemenrs

3 waneful/

exceeded 4

de very/assembty

I bon'er,

|

2

shcpe

r

nr:Bhr

4 ro ar.emote,

5 synchronlzation

bran.h 7 custom

ed

'17

Quality

1 features 2 durabillly 3 conformanceo reqLrremnis

4 sampling

5

spot hecks 6 wane

7 framework

8 resllts

rienlanon

9

iad

10 cyceimes

ll designjoFmanufactlre

2 rlpp ier

capabity suryeys

13

scrap 14

podocr

ecats

I outslanding

2

vdiable

3 iferor

4

poor

5 ensure

6 enhance

7 specit

8 moiitor

1 random

amplinq

2 spot

hecks 3 zro

eiecrs

4 rght16ltme

5 resultsriental

n 6 contnuous

mprovemenr

7 employee

nvovmnr

8 .ycte

me 9 wairanryt.ims

I pedormance/besl

class

2

parameter

vary

rom henorm

3 compance

cenitied 4 mark/spois

he

appearance

s metodology

elininaling elecrs

6 mear .s

rhroughout

business

7

predct/lewer

murakt

8 waiianly taims

mprove

18

Sales

1 fancy

2 laio.made

3 rappo(

4 competirve

dvanlage

5 ript

6

jargon

7

knocking 8

acknowtedge

Exer

7/25/2019 Raspunsuri f

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Al'lsWEB

EY

20 Markets and marketihg

Exercire0.1

1 segmenls 2

gender

3

peeu

4

purchasinq

5

patterns

f demaid

6 reps 7 target I

feasible

9

price oinis

10 nchemarket 11 catalyst

12 eatures

13

aber

14 elanci9of demand

Exercise0.2

1 marketnq 2

promotion

3 advertising

4

plbliciv

market orces ieader price sector share

ma.ketinggeng campaiqnmix strategy

tool

1 markelorces 2

markeingmx 3 market hare

1 e 2 b 3 c 4 h 5 9 6 a

7 d 8 t

brea( nior enler

open up

penetrare

tato . captLre

corne. dominale

be

orced ut of be driven ul oflwithdraw

iom

2t Produd

1 compimentary

2

nhanced

3 catchy

4

swit.h

Exerdse 1.2

1 image 2 manager 3 leader

4 loya

y

5 equity

6 sl.etching 7 assocation 8 awareness

Exrcbe 1.3

1 brand warenes

2 brod tretching

I exclusiveuxury/upmarkel/ pscale

2 economyvalueJor-money

tradtional

4 ben-sel 9/favourte/

eadlig 5 wellknown

Exercisel.s

1 nnovative 2lulyaulomatc 3 blilt-in

4

podable

5 compact 6 rechargeable wefmade 8 state'ot_the -6rt

9 nregrated 10 adjust le

rl easytocean

12 oplDnal

13 energy-efficint

4 economka 15

reqc

ed

16 environmntaly

rendly t7 reliabl

18

availabLe

n a

range

19 hgh-pedo.mance20 waterprool

21 highrech

22 shock-absode ,rt 3 hard'weaing

24 nandard

2s stylish

26 imited 27 user-frendly

28 ong-lanng

29 expafdable

30 one-touch

Exercire

1.6

l d

2 c 3 b 4 a

22

Distribution

(pla.e)

Exercise2.1

1 fee

2

retalloltets 3 mass overage

4

settle

or 5layout

6 decor 7 keep gpace ith 8 ddves owi

I convennce tore

2 corner hop 3 E-tailer

4

$&ality

store

5 supermarket

6 departmenttore 7 cash nd

carry

Exer.ise 2,3

1 mark p 2 margn

1 siqnaqe 2 tag

3 medandse 4

qarment

5 dwice

6 checkoui

7 fornshings 8 mxand math

23 Promotion

ExercB 3.1

1 billboads 2 sponso6hip

3 coverage

4

pre$

kit 5 stlnts

6

goodwill

7

philanthopy

8 convergence

tracking

]O

GPS

1 bujld warenessl

a new

produa(

2 n

muate mand y

ofieinqai.eet al

3 t.ke an ntia concept

hrouqho th

ra

advertisement

place

r ad

n

h

media 5 issue

news elease

6 kep in contact irhcunome6 7 monitor owconsume6

respondoadvertisements

push

argetedds o

a mobile evice

ExeRite23.3

1

placedpubLished

put/ ranltookoui

2

caried

pubished

ran

1 conlgt 2 coupon 3 dscolnl

4 fre ample

5 f ree rial

6 free

poduct

7

loyalty

rogram

8

perona

appearance

1

advertising

2 sales

romotions

3 PR 4

peEona

elLng

24 Pri.e

1 adjunable 2 relenue 3 mBs ri on 4 cove6

5

gain

hold 6 consistency lrck

8 charge

orem

m

9

ma

L,p

10 oundnumber

1l b lnde 12

ncnlves

1 lose alesand alkel hae

2 take everaliacloru

nto

consideration

requre minimumetLrrnn

y

4

coverlhe otts

withsalesevenue 5

9a

n a hod n a

newma(et

6

positionouGelf

r hehighnd

ol themarket

7

set

he ra

p.ice

hai heenduser

ays

8 selbeow cost o altra.t .uslomer

r

prompl

2

scae/passed

n 3 chani

4 sacksaes

increaseraise

put

up

lowe,/cut/bing own

sel nablsh delermine

ngotrate

a.i e.i

/ settle n

calculare

figure ul

wo.k

out

r

high

excessivexorbitant

inl aled 2

low/bargain budget

/

reduced

3

good

.ttractive

lair reasonable4 retaiL/lisl

1 set 2 helddown

3 were orced o

raise

4 Eceivedomplainls;bout

5 matched

6 uodercut

7

re-thought 8 dop 9 freeze

10 agreedo

25 Marketing

managemenl

1 coc competencies

2 threals 3 suruey

4

questionnae

5

qualitalive

6 focus

roups

7 competitive

dvantages

8 screening

9 breakeven

oint

l0 beta eninq 11

prototype

1 .ost structu.e 2

produ.t

ine 3 corecornpetenoes

4 bargaining

ower

5

quantitative

esearch

6 locus

roup

7 customer ase

a competitive dvantage

9 concept

@elopment l0 breakeven

oint

11 beta

en

12 technicalmplementation

1 competitivedvantage

2 barqairrng

ower

3 coe competencies .oncept eve pment

5

locusgroup 6 te.hnical

mplementain

t6

7/25/2019 Raspunsuri f

5/14

ANSWEB

KEY

1

ook owards

2

gain

3

trealwirh 4 crry oul

I

de5ior

mdrlLaue LaJlCh

4 .el

5 rogrddF

I

suggenheneed

or 2

put

money

to 3 ca.ry ot

4

seethel imtatonsof

cutbackor

6 abandon

26 Inaome slatement

I revenue

2

profit

th

ndirect.osis

f

sting

p@duct

nd

running

heoif ce 4 in

d

fferenl

lacet

5 amorlzaton

6

gross

1

Conofgoodssod

2 EBT Income

axes 4 Dividends

I tiscal

2 ranqbea$ers

3 nterptay

I

fvest 2 boon

3

guaranlee

4

ofisel 5 satisfacrory

Exercke

6.5

I record egitimale 2 ertraordinaryexception.l

3 red/baikrupl/lquidaton

4 wrtes

oif 5 adve.se 6

accrual

27 Balance

sheet

Exki5e 7.2

1

dbl 2 bonds

3

goodwil

4

stasde 5 modgage

6

pay

off

Exerck

7.3

I I n i o

2 b y 3 l o 4 n

5 f o r 6 b . c k 7

r h r o u g h

8 on 9

o 1of t0 over

Exrcise

7.5

harc hold

own

posses

bul: accumu

ie acque buid

up

axercise

7.5

col/{r:

buid up nc ./ run

up

pay

back: ear honolr

pay

ff

repay

seru e tettl

1

pateni

2 copyrqhi

3 trademark

28 Cash

low statement

Exer.ise

8.1

1

plait

2 sulng

: sums

Exerdse a.2

i

26,960 2 10,500

3 9,560

Exer.ise

a,

4 dedlcted

5 outstandinq

4

944 5 27,900

1 F 2

T

(hbour

ndelares)

3 T

(ir

paid

n

anuary t the

stanol

ihe business,nd hen

aqainn February)4 F

ihe

irst

unlties

ayment

n February

ut hebusineswastmostcenainly

using tilriesrom

henart) 5 T

6 F

the

negativeashlow

s due

o buyinghe nventorylhar rhe

usinesseedso

qatr

tradng)

7 T 8 F

the

enu ismadefor

he

monrh

hen hecash

isactualy

eceived,Febnrary)

9 F 10 T

1 Kod something.s

n expense

2

pay

ff a credtaccounr fll

I applyrhe

fre loq. 4 raise

apita y ssuingewshares

5

present

nformation

a.ertainway

6 subrractnefigurerom

another 7 buy

back haresrom hema*et

I borcw money

1 o n

2 i n

3 a s 4 o n

5 b y

29 Managing

cash

flow

1 reassurd

2 overdraft

3

peEneni

4 tixed

cons 5 shorrfa

2

I have

heahhyashlow

2 bea welesrabtished

ompary

I have aly

operal g expenses

4 bema.aged i a day

o-day

basis 5 take

advantageia line

ol credft 6 see omerh9. rom

a *.icl ac.ounlingiewpo

t 7 make

n nitialdeposrr

a .un

cred decks

t

have

eaviy tscounrd

fie.s

10 have

eGistent

ow

payng

usromeu 11 negotiat

xtended

credi efts

l2

9ve

an

ear

paynenr

iscount

beshon l

'Ln

oulof .

l

ddva..a

Lp

rolr . 1,

w) .e(e

pr .

inrusion

injection,

enerale/.aise,

o

d.9s / reselves,ose spare,

needsrequircmenis.aymeft

in

ul)/setlemenr,

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2 de very overd.aft

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8

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200,000 3 2aah

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verage

Exercire 0.2

1 A

(adved

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a

fixed

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2 I (mate.ialssa vaiable on)

Exrcise

0.3

1 B

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31

Financial rnarkls

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bonds 3 exchngeate

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unde

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8

poi.yhotdeu

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pool

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Exercke

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beaf/deprcssd

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n a nockmarker

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apital

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pay

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fund

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7/25/2019 Raspunsuri f

7/14

ANSWERXEY

38 Your

,ob

Exercise8.1

1 tra.k ecord

2 draws p 3 ove6ee 4 sign ff 5 i:ise

I chailngng

demandng 2 my

boss/

my inemanaqer

3 .oleagle

cowo(er 4 oppositeumber

counterpart

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th a clent 2

takea back eat

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: olerseehewhole

rocess

4 handlencomig

calls

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th

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6 be on n( nameems

l l o r

2 n 3 i n 4 i o r

5 1 0 6 a l 7 w t h 8 t o

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on f@m

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39

Telephoning

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making

I th is/speakg 2 nce/hear 3

4 cose/down 5 rason

because

7

get/back/to

8 eavewi lh 9

and taking calls

6 thought might

1 Do

yo

have second? 2 Do

you

wantme

o cal back

ater?

3 Are

ou

blsy

ght

now?

I I

was

un

ca o9 o seef

evefihing3OK or

F.iday.

2 lwanled

o ask

ou

a

queston

bout

irnon.

3 lthoughlyou

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this

I Howcan hep

yo ?

2

fd Llke

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3 Can have

our

name,

e.s?

4 13 5 hold

6 Ganfrancopeaking7 ask/abol t 8 cai

1 T

(although

theory

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oite,

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40 Telephoning

-

messages

1

speakto 2 fof 3 bear/wi1h 4 hust/ n

5

need

6 cal back

7

hake/of

8 n

9

oulol r0 leave 1r let

12 or 13

on 14 ask 15 make i6

p r /o.

17 on

1 as

2 that 3 any,thing 4 caling

I Hod on a moment 'ljusrcheck.

2 Righr, ofry o keep

ou

watrnq.

3 I'msorry lt she3

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at her

desk tthe moment

5 Do

yo

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6 WhatSt

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Can

ou

ask

him

o call

me

b.ck?

8 Ll make lr

she

qets

hemessage

r c

2 h 3 a 4 j

5 b 6 l 7 f 8 i 9 d r 0 k

1 1

t 2

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41 Telephoning

-

7/25/2019 Raspunsuri f

8/14

44 Telephoning

-

review

1 in/with

2 from 3 for 4

on 5 outol 6 on

7

back

8 in

9 back 10over 11 wih/ for 12

up

i3

up

14 oi f

15

or

t6 of 17wrh 18 nlo/back 19

on

20 by

1 i

2 c 3 9 4 b 5 e

6 a 7 d 8 h

1 lustbearwth me

2 Shal

putyou

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acko

you.

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ou

4 How

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ime

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10

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2

can

j 5190overhat

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backlo

ou

14 s here nythinghe

l5 thanksor calng 16

13been ce alkingo

yoo,

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1 B 2 C 3 D 4 B 5 C 6 A 7 B 8 B 9 A

1 0 D

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45

Emails

-

basics

1 m witng with

cgardo 2 Pleaseee free o contact re ...

3 look oMard o hearingrom

you

4 Thank

ou

very ruch

or

seldi.g

JoL'CV

5

I

cdr otsealy

lJnl'e'asrsrance,lease

6 hope

oute

we 7 Ths sjun a

quick

ote 0 .

8 waswondern9 you

could elpme. 9 d .eal appreclate.

10 Greato hear rom

you

agaif

11

Shalllsend

ou

a copy f

t

Exercbe 5.2

Firn

emairReasonor witing Body

f ema

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Secondm.i:Preliols ontacl Body l emai Flna comments

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email) Friendylose Fnal omments

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great

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6

grateful

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anattachmenl

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ssista.ce

13.e 14 Please

15

gel

back 16 Doyouw;nt

46 Emails

-

internal communiGation

1 say/ ' l

2

quick

ote/ emind / lease

3 let know advanceco-operation

I heres/atta.hed 2 UnJortunalely

slqnicaody I wanr/to

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pleased

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be nterenedo know hat... 6 | would

ike o thank

ou

all

or

your

auableontrbuton. 7 Thanks

gan

oral lyourelp eaLly

apprecate

. 8

l'm

very

ratelu

or everything

ou

have one.

1 c 2 d 3 b 4 a

5 h 6 g 7 f A e

E m a l l : r c + 8 e

E m a l l 3a + 5 h

Ema4 3b+ 7f

ANsWERKEY

47 Emails

-

commercial

1 stand

2 bDchlre specificationsr:ng

3

particllarls

:be

4 draw/attenton

5 meantimehesitatedned ne

6 Fol wlrg

attached

7

deliveredatest 8 conditons/terms

9 rhipping invoices l0

acknowedqe

1 P D

2 D T 3 P R 4 P 5 P D 6 P R 7 P D

8 P R

9 P l O D T 1 1

P R ] 2 P 1 3P D 1 4 P 1 5 P

1 ii

you

have nylorther

uestions

2

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confidenllhatwean

supply 3 laho noticehatyou

an

personalize

4

would

e

happytomake

sample s wedo ofier

qlaitq

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6 lhave

een

ooking

lyoufwebsi te 7 lc an nd nomenton

of di5counts

8

you

ned o stup a trade ccourt

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your

webtit

2

ralso

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ou

can

peEonaliz

I lcan nd nomention f dscounts 4 l 'm

confident

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can uppy 5 Wedo offer

quantty

scounts

6

you

need o

ret up a trade ccount 7 would ehappyo

make sample 8 ll

you

have

ny

unher

uestions

48 Emails

-

cugtomer issues

lwillconlact

ith hem

peEonaly

ndnakesure

hai

hey esolve

I l'm

sorry olel

you

hdr have o

ponpone

ur

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2 Once gar

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