Post on 27-Feb-2018
7/25/2019 Raspunsuri f
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Answer
key
I
The economy
I
drves 2 dereguation
slbsidies 4
qlotas
5triffs
6 conslraned
7 iqudq/ 8 bubbles
9 underlying
l0 different
s
11
prosperty
12 lieracy
I
consumerpendng 2 lreemovemenl
f capita
3 grow,lhndcontraction 4 | te expeclancy 5 openbo.de6
6 standard
i
livinq
7 env onmentaldamage
8
goods
nd
stuces 9 intest ates l0
cheap redit
11 socialmobi
y
12
ufderlyingtrength
I
corsumerpending 2
chap edt 3 standardi iving
4
gro\4th
ndcontra.tion 5 nlerestales
6 unde.lyinqrenglh
I on heverge t slall g
2 sump 3 boostng 4 theFed
5
rouqhy
2 The business
cycle
a 1anlpiLrrn 2 expansion 3 adownturn 4 contaclion
b
Ia(ove-
2
pealr
I r rdow.
,
borrom\
r b
2 d 3 c 4 a
5 e 6 h 7 f 8 9 9 j t 0 i
I ow/pcksup
2 end 1urningown 3
bond/ l ixed
4 rnore xpensve/coos
5 contract/Gcession 6 antcpate
7
beiore 8 b l/ bul sh
1
polcymake6
2 newbonowing 3
side,effeds
4laxcurs
5
govefnment
ebl 6 abourmarket
3 International
trade
Exerclse
.1
1
ecofomes r scale 2 on
your
behal 3 wa.ranty
4 warehouse
5 expertise 6 trademark 7 fee
8
royalb/
9
invoce
10 bi
of ladi fg
Erer.lse
.2
I t;ke
adlantagef anyunderused
apacty
2 rcy on
ust
your
omenkmarket
4 acton somebodys
eh.lf
5 estab ha
presence
n. fore
n
marker
6
keep
our
own ega denlity
7 hande
heexchanqef doclments
8
pay
c.ordng
o the erms f thecontract
1 Cash-in-advan.e Letter f credit 3 Do.lmeniaryoll{tion
4 Open
ccount 5 Consignment
urchase
1 customs 2 handlng
3
premiset
4 truck 5 oading
6 treiqht 7 documentaton
8 transit 9 ierminal
4
Sefting up
and
growing
a business
Exercise4.l
'
edg" 2 bacLers
r roilderd 4
Fg:lenrry
5 Involc6
6
pilng
Lp 7 tornover
8 a
qoing
oncern 9 acquisitions
10
horouqhy 11 nickngwith
12 a*economy
13 reghbourhood
14 seedmoney
15 oyalty 16 complacency
1
achievec ll.almass 2 wait or
nvoi.esto e
paid
3
grow
or shink
year
by
year
4
mpoy morenaff
5 spota
gap
n hemarket 6
take . the risk f thebusne$ a
ing
/ bnT In
arruqe mour ol Torey 8
elLe c
arow11
rse
9 enend ine
oi credit l0
90
pubic
ll
grow
organicalyr
by acquisitns
12
sllthe usinesssa
going
oncern
1 overcxpard 2 undercut 3 LndeDerfo rm 4 overtake
5 overupend 6
u.dercharge 7 overde 8 understimate
1
outlet 2 fee 3 fulli 4
nandards 5 running
5 Company
ttrpeg and corporate
governance
1 debl/liabilities
2 owner
proprielor
3
share/dvd
shdeholde
,loc\rcber
5tdlenolder 5 rd,vden.l/^
1'I
1 lully
2 legaly
3
pe6onaly
4
potentially
5 hord
1 oveuee
2 aud ols 3 dvdeid 4
nake 5
inigrq
I lmited
iabiliry 2 det led egslation
3 leqalentity
4 non-profit
rganiz;l n
I
CheIExecutile
fflcef 2 AnnuaGeneralMeelg
I
Publc
imiled ompany 4 Limited
iabilly ompany
6
Global is5ues
or lh 21st century
1 geopolitical
llue.ce
2 dmatech.ige 3
gobalwarmng
4 suslainaberoMh 5 pe.koi 5 gfeen criv ts
7 m.jor
bartlelield I living
andards 9
pfklig powe.
10
d.lining inh..re 11 knowledge
orke.
12 environmentalpact
1
beshodol resources
2 be
hungrylor
esources
3
be
.
short upply 4 have
common sian ufiency
s
ceoilindollaE 6 .ccose meon
of
hypocrisy
7 in hecom,ng
ecades 8 tor he orseeabJ 1ure
t holda virlualmeelinq
10 have ccessoword markets
I valLe-lormorey
7 loyahy
I aea. e,
4
Frdi- r
qerdr
6 sLslalnable
7 bad ash 8 sourcing
1 waming destrlclion
threatenq
2
act sts lnfluential/nvnonmenla
I engineering
.ontroversll
gbu4h prcduction
4 economic/indun
lizarionstrengths
weaknesses
I sia.dards 2p.cpies
3
povedy
4 access 5
gender
6
plemium
7 sobsidy
I oveprodlction
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7 Management
styles and
qualities
1 authortarian 2 demandig 3 .onsensual 4 co.chinq
5 mentoring 6 lason 7 hierarchcal 8
pro.ctive
9 consclentiols 0 thorough 11 detemined
12
serba.k
1 bLreauoatic 2 decenrfaized unco{perativeunhelp{ul
4 uncoordated 5 ndKt 6 infexible/ rigid 7 handron
8 dislron-"n 9 rationa l0 careless 1l diso.gan ized
messy
12 rcaxed/calm 13 unsupportive14 bottom p 15 unclear
1 exceed n 1a 2 fa short fl annual 3 implemenltheyear
4 sheve/onqterm s rasedcompex
Exercise
.5
objectvera schedulerc
budget3b
1 set overal 2 si.kto/tight 3 submii/draft
I stressed 2 nflex le handson 4 messy 5 bureauoatic
1 lack
isonaid falto show
eadeEhip
2 know
where
ou
stand
3 work
on
your
ownaid besell'moivated
4 iake he nitiallve
5 keep p o datewithdevelopmentsthe ield 6
give
eedback
n
an approprate ay 7 re.over
uick
aftera setback 8 ranslate
genera
ratesyntospecifk bjectives
1 issling 2
9u
ding 3
pogresr
4 run.ing 5 carryoul
6 breathing 7 report ack 8 ledback
8 Organizing time and work
1
ahead wofflow / chad sl ckers
guidel
es
prioritize
chal
nges
lace meet
stimLrting
rewarding
snse
achrevement
2 workoad
papeMo*
time{onsumg
behiid
deadline
stressedut short-cutsc rcumstanceseyondi.me
qu
ck didy
Exerciee
.2
I
spnd 2
find
3
run
outof 4 alow 5
put
n 6 waste
1 budgel 2 compelencies
I
constraints 2 tacke 3 brief
4
be
nlhe
oop
5 snaq
6 i
guring
ll
Ercrdse .5
t should e'the
p6on
esponsibLe'
9 Planning
and selting obiectives
I
ncleholdea 2 Lor 'rgency
a1
3 ds rrpLron
4 lrends 5
leqislation
6 hqhllghts 7
pldnl
8 largetr
9
going
o^rard
l0 lorecasl
1 mplemeni 2 acheve 3 met 4 make 5 .ea.h
Exerdse
.3
target:b plan3a ss e:2c
10
Leading and motivating
1 troms.rat.h 2 rheb9
pictore
3
role
5 intution 6 empowering 7 trustworthy
2 /
1
positive
edback roh
your
boss 2
negat e
experiences
ith
colleagles 3 sense f achivement
4 lack
f
recogniton
5 company
olitics
6
physica
nvirorment 7 task-orentd
busine$ odd 8 financialeward
1
a)
leading
)
leader
)
leadelship
2 a) motiv:iing ) demotivated
I .) managing ) unmanageable
4 a) elsfacton b) lnrtirfactory
5 a) analrtical ) analyss
I
achieve 2 assertveness acknowledged
4 buzz 5 moan
1l Insuran(e
and risk
management
1
prudenl
2 liabiily 3 sue 4 ndemnity 5
vandalsm
6 awards anrages 7 exclusonlauss 8 renwalnotice
9
pay
out
10
compensaln
11 bad
debi
12 complance
1 be ega lly bled 0dosomething 2 tryto
prove
eglgnce
3 awad damages 4 be iableor hedifiere.ce
5 takeoutan nsurance
oicy
6 takeon roomuch
sk
7
be senr
renewalnotice
8 chckhesmalplnt
'
drspute 2 rc,ecr I oorer c
4
dod 5
mrlr- 7e
1
on 2
ior
3 lakolt
4
againn/up10
5 tor
6 oi 7 made/tor 8 to/ f rom 9 at lof berg
Ercr.iie 1i.5
ANSWER
KEY
1
exposureo
risk
2 risk ssessments contingenry
lan
4
escalation
rocedure
5
remeda
cton 6 dam.ge
mitation
12 Manufacturing and engineering
r rawh.leras
2
rusl
3 ble-co ar 4 unions 5 oltdated
6
inveniory 7
(ope
8 bcakdown 9 dams
l0 devices
11
dEposal
r2
embeddd
I maspoducron
2 well-paidlob 3 heavy
ndunry
4
core oncepls 5 continuousmprovement6
wde
scope
7 residenUa
uildings 8 consnenlqually
1 machineryequipmenr 2
processpro.edure
analyze/ xami.egoover
construciassemble
plr
iogether
determineestablishfindoui
implement/
ul
.to operaton/car ryut
monnor/
uperuEekeep n eye n
eLiminate/
enove
get
dof
evallate asessweighup
manage/runbe n chargei
rep.irl ix
pLr
backnioworking rder
simu te replicatemodel
fhe
vefts in the thid colunn are nare infornal.
1 morld 2 liabiity 3 slm 4 upgrade 5 worklorce
6 upandrunning7 economiesof(ae r5k
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ANSWERKEY
13
Inside a factory
I
plart
2 fitt6
3
-wise
4
shilt 5 dir.repancier
6
lacitily
7 ta ored
A throughput
9 rolrngoif
tO idte ii wearand
I long
2 wide
3
hiqh
4length
5 width 6 hetght
7 cross-section
sqlare 9 weighs
tO rounded p
1 runout 2 snap fl blln 4 work oose s beiammed
l4
Procurerrent
and
purchasing
I
qLotalon
2 track ecord
3tas
4 delvery 5 backhander
6 colluloi
7 tendering
8 nvoices
9 back-office
10
undertake1r
synergy 12
drawbacks
I
qlolatron
quote
2 eimar
3
proposa
4 tender
proc reme.r
sourc 9+
p rcharng
1 oiishore 2 onshore 3 nearshore
I
i " group
pple,)
Ne/prep&
provde/subm,r
2".9rolp(cusromenai
or lgel /accept
2 1
grolp
Glpp
ed
drawup make
pur
oMard
oult
ne
submir
2'r
group costomer)
cceplconsider
reje.t
3 l
"
group
GLrpplier)
d
for
submir
put
n win
2dd
foup customer)
vite/put
omeihinq
ul o/annou.ce/
4 l"
group
ey
arge ead'.g major
pnnc a
2_c
oLp
en"ra
/ 'o
ergr oLlrde
oreaea\/
ot ts lore
5 l"
group
engrhy/prctr.ded/protofged
2"0
group
ns ccesrful
fruitlessunproducrive
15 Supply chain management and logistics
1 lpnrearn
2 dowfsteam
3
batches 4 warehouses
5 distribltion
entres
6 rhird
arry
ogistics
rdtdeB
7 flag
up
8 boitlenecks
9 nbound
t0 merchandise
l uitoading
i2
hubandspoke
13
pal lets
t4 fork l r r rucks
t5 r fack
16
stackedp 17
raie6 18
pick-and-pack
I cargo
2
lreqht
I
slpply hain
2
finishedoods
3 final
unomer
4 ogncs
provider
5 dnributon
ch.nnel 6 foMarding
qent
1 Ensuring 2 fore.astng 3 handling 4 batancnq 5 Lrnkrng
6 Seectng 7
Neqotating
8 Wareholsing
16
Lan
production
1 delime
2 flow
3 defecis 4
.ework 5 eriofproofinq
6 delvered
7 eadume
8 manpower
9 .oementa
l0 shine
11 tools 12
storaqe oxes
1 add
va e 2 be
wllinq io
pay
or
someihing
3 deliver
arts
4
pl-trare
rdnp
5
-c.4
tr6.omelhrlo
doa.n- rppen
dqdin
6
perform
a task 7 aitach
a kanban
ard o an iiem
8 cean up the
equipmeni o
thar r shines
9 erotspDof a sysiem
10
hande mateials
1t minimize
nventory
12 optmize he Jlowof marertals
I indunrial
economy/
roductve
2 anatys
mp.ovemenrs
3 waneful/
exceeded 4
de very/assembty
I bon'er,
|
2
shcpe
r
nr:Bhr
4 ro ar.emote,
5 synchronlzation
bran.h 7 custom
ed
'17
Quality
1 features 2 durabillly 3 conformanceo reqLrremnis
4 sampling
5
spot hecks 6 wane
7 framework
8 resllts
rienlanon
9
iad
10 cyceimes
ll designjoFmanufactlre
2 rlpp ier
capabity suryeys
13
scrap 14
podocr
ecats
I outslanding
2
vdiable
3 iferor
4
poor
5 ensure
6 enhance
7 specit
8 moiitor
1 random
amplinq
2 spot
hecks 3 zro
eiecrs
4 rght16ltme
5 resultsriental
n 6 contnuous
mprovemenr
7 employee
nvovmnr
8 .ycte
me 9 wairanryt.ims
I pedormance/besl
class
2
parameter
vary
rom henorm
3 compance
cenitied 4 mark/spois
he
appearance
s metodology
elininaling elecrs
6 mear .s
rhroughout
business
7
predct/lewer
murakt
8 waiianly taims
mprove
18
Sales
1 fancy
2 laio.made
3 rappo(
4 competirve
dvanlage
5 ript
6
jargon
7
knocking 8
acknowtedge
Exer
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Al'lsWEB
EY
20 Markets and marketihg
Exercire0.1
1 segmenls 2
gender
3
peeu
4
purchasinq
5
patterns
f demaid
6 reps 7 target I
feasible
9
price oinis
10 nchemarket 11 catalyst
12 eatures
13
aber
14 elanci9of demand
Exercise0.2
1 marketnq 2
promotion
3 advertising
4
plbliciv
market orces ieader price sector share
ma.ketinggeng campaiqnmix strategy
tool
1 markelorces 2
markeingmx 3 market hare
1 e 2 b 3 c 4 h 5 9 6 a
7 d 8 t
brea( nior enler
open up
penetrare
tato . captLre
corne. dominale
be
orced ut of be driven ul oflwithdraw
iom
2t Produd
1 compimentary
2
nhanced
3 catchy
4
swit.h
Exerdse 1.2
1 image 2 manager 3 leader
4 loya
y
5 equity
6 sl.etching 7 assocation 8 awareness
Exrcbe 1.3
1 brand warenes
2 brod tretching
I exclusiveuxury/upmarkel/ pscale
2 economyvalueJor-money
tradtional
4 ben-sel 9/favourte/
eadlig 5 wellknown
Exercisel.s
1 nnovative 2lulyaulomatc 3 blilt-in
4
podable
5 compact 6 rechargeable wefmade 8 state'ot_the -6rt
9 nregrated 10 adjust le
rl easytocean
12 oplDnal
13 energy-efficint
4 economka 15
reqc
ed
16 environmntaly
rendly t7 reliabl
18
availabLe
n a
range
19 hgh-pedo.mance20 waterprool
21 highrech
22 shock-absode ,rt 3 hard'weaing
24 nandard
2s stylish
26 imited 27 user-frendly
28 ong-lanng
29 expafdable
30 one-touch
Exercire
1.6
l d
2 c 3 b 4 a
22
Distribution
(pla.e)
Exercise2.1
1 fee
2
retalloltets 3 mass overage
4
settle
or 5layout
6 decor 7 keep gpace ith 8 ddves owi
I convennce tore
2 corner hop 3 E-tailer
4
$&ality
store
5 supermarket
6 departmenttore 7 cash nd
carry
Exer.ise 2,3
1 mark p 2 margn
1 siqnaqe 2 tag
3 medandse 4
qarment
5 dwice
6 checkoui
7 fornshings 8 mxand math
23 Promotion
ExercB 3.1
1 billboads 2 sponso6hip
3 coverage
4
pre$
kit 5 stlnts
6
goodwill
7
philanthopy
8 convergence
tracking
]O
GPS
1 bujld warenessl
a new
produa(
2 n
muate mand y
ofieinqai.eet al
3 t.ke an ntia concept
hrouqho th
ra
advertisement
place
r ad
n
h
media 5 issue
news elease
6 kep in contact irhcunome6 7 monitor owconsume6
respondoadvertisements
push
argetedds o
a mobile evice
ExeRite23.3
1
placedpubLished
put/ ranltookoui
2
caried
pubished
ran
1 conlgt 2 coupon 3 dscolnl
4 fre ample
5 f ree rial
6 free
poduct
7
loyalty
rogram
8
perona
appearance
1
advertising
2 sales
romotions
3 PR 4
peEona
elLng
24 Pri.e
1 adjunable 2 relenue 3 mBs ri on 4 cove6
5
gain
hold 6 consistency lrck
8 charge
orem
m
9
ma
L,p
10 oundnumber
1l b lnde 12
ncnlves
1 lose alesand alkel hae
2 take everaliacloru
nto
consideration
requre minimumetLrrnn
y
4
coverlhe otts
withsalesevenue 5
9a
n a hod n a
newma(et
6
positionouGelf
r hehighnd
ol themarket
7
set
he ra
p.ice
hai heenduser
ays
8 selbeow cost o altra.t .uslomer
r
prompl
2
scae/passed
n 3 chani
4 sacksaes
increaseraise
put
up
lowe,/cut/bing own
sel nablsh delermine
ngotrate
a.i e.i
/ settle n
calculare
figure ul
wo.k
out
r
high
excessivexorbitant
inl aled 2
low/bargain budget
/
reduced
3
good
.ttractive
lair reasonable4 retaiL/lisl
1 set 2 helddown
3 were orced o
raise
4 Eceivedomplainls;bout
5 matched
6 uodercut
7
re-thought 8 dop 9 freeze
10 agreedo
25 Marketing
managemenl
1 coc competencies
2 threals 3 suruey
4
questionnae
5
qualitalive
6 focus
roups
7 competitive
dvantages
8 screening
9 breakeven
oint
l0 beta eninq 11
prototype
1 .ost structu.e 2
produ.t
ine 3 corecornpetenoes
4 bargaining
ower
5
quantitative
esearch
6 locus
roup
7 customer ase
a competitive dvantage
9 concept
@elopment l0 breakeven
oint
11 beta
en
12 technicalmplementation
1 competitivedvantage
2 barqairrng
ower
3 coe competencies .oncept eve pment
5
locusgroup 6 te.hnical
mplementain
t6
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ANSWEB
KEY
1
ook owards
2
gain
3
trealwirh 4 crry oul
I
de5ior
mdrlLaue LaJlCh
4 .el
5 rogrddF
I
suggenheneed
or 2
put
money
to 3 ca.ry ot
4
seethel imtatonsof
cutbackor
6 abandon
26 Inaome slatement
I revenue
2
profit
th
ndirect.osis
f
sting
p@duct
nd
running
heoif ce 4 in
d
fferenl
lacet
5 amorlzaton
6
gross
1
Conofgoodssod
2 EBT Income
axes 4 Dividends
I tiscal
2 ranqbea$ers
3 nterptay
I
fvest 2 boon
3
guaranlee
4
ofisel 5 satisfacrory
Exercke
6.5
I record egitimale 2 ertraordinaryexception.l
3 red/baikrupl/lquidaton
4 wrtes
oif 5 adve.se 6
accrual
27 Balance
sheet
Exki5e 7.2
1
dbl 2 bonds
3
goodwil
4
stasde 5 modgage
6
pay
off
Exerck
7.3
I I n i o
2 b y 3 l o 4 n
5 f o r 6 b . c k 7
r h r o u g h
8 on 9
o 1of t0 over
Exrcise
7.5
harc hold
own
posses
bul: accumu
ie acque buid
up
axercise
7.5
col/{r:
buid up nc ./ run
up
pay
back: ear honolr
pay
ff
repay
seru e tettl
1
pateni
2 copyrqhi
3 trademark
28 Cash
low statement
Exer.ise
8.1
1
plait
2 sulng
: sums
Exerdse a.2
i
26,960 2 10,500
3 9,560
Exer.ise
a,
4 dedlcted
5 outstandinq
4
944 5 27,900
1 F 2
T
(hbour
ndelares)
3 T
(ir
paid
n
anuary t the
stanol
ihe business,nd hen
aqainn February)4 F
ihe
irst
unlties
ayment
n February
ut hebusineswastmostcenainly
using tilriesrom
henart) 5 T
6 F
the
negativeashlow
s due
o buyinghe nventorylhar rhe
usinesseedso
qatr
tradng)
7 T 8 F
the
enu ismadefor
he
monrh
hen hecash
isactualy
eceived,Febnrary)
9 F 10 T
1 Kod something.s
n expense
2
pay
ff a credtaccounr fll
I applyrhe
fre loq. 4 raise
apita y ssuingewshares
5
present
nformation
a.ertainway
6 subrractnefigurerom
another 7 buy
back haresrom hema*et
I borcw money
1 o n
2 i n
3 a s 4 o n
5 b y
29 Managing
cash
flow
1 reassurd
2 overdraft
3
peEneni
4 tixed
cons 5 shorrfa
2
I have
heahhyashlow
2 bea welesrabtished
ompary
I have aly
operal g expenses
4 bema.aged i a day
o-day
basis 5 take
advantageia line
ol credft 6 see omerh9. rom
a *.icl ac.ounlingiewpo
t 7 make
n nitialdeposrr
a .un
cred decks
t
have
eaviy tscounrd
fie.s
10 have
eGistent
ow
payng
usromeu 11 negotiat
xtended
credi efts
l2
9ve
an
ear
paynenr
iscount
beshon l
'Ln
oulof .
l
ddva..a
Lp
rolr . 1,
w) .e(e
pr .
inrusion
injection,
enerale/.aise,
o
d.9s / reselves,ose spare,
needsrequircmenis.aymeft
in
ul)/setlemenr,
honageshonfaI
1 lurnover
2 de very overd.aft
4 imr 5 outstanding
6 dear 7 squeeze
8
fullll
30 Protitability
1 120 2
200,000 3 2aah
llAyo 4 operaring
verage
Exercire 0.2
1 A
(adved
ing s
a
fixed
osr see h
xr pposte)
2 I (mate.ialssa vaiable on)
Exrcise
0.3
1 B
2 C 3 A
31
Financial rnarkls
I foundeB
2
bonds 3 exchngeate
4 specuatoB
5 volality 6
unde
yng
7 on bhafol
8
poi.yhotdeu
9
pool
10 venllre
apilal t1 buy-olts
t2 budgetarysurp s
Exercke
1.2
beaf/deprcssd
t ling weak
boominq boll/ heafthy/
si.g strong
good prolilable
securcsouod worthwhi
h
thjisk
/ risky specu
rive
1
qo publi.
wth
ao PO 2 I n shars
n a nockmarker
I raise
apital
y ssulng
onds 4
pay
back loanwrh inieresr
5
fund
shortlerm
eblwth
'commercial
papei
6 flranpukre
the
xchanqeaie 7
chaseshort-termrends
n henkrKer
8 buy
haEs n beha
of a c
ent
9 suppori
nart,upwth venllre
Gprial l0
takeover company,
hen enruci ret
1
peqs
2
p.ops
p I floats 4 :pprec
tes 5 depreciaies
1 crude
l, naturalgai 2
cocoa, otron 3 wheal,
oybeans
4 c.ttle, hogs 5 copper, cn ore
I leveraqe
2 dow.sdersk
3 hedging
4 commody contracG
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7/25/2019 Raspunsuri f
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ANSWERXEY
38 Your
,ob
Exercise8.1
1 tra.k ecord
2 draws p 3 ove6ee 4 sign ff 5 i:ise
I chailngng
demandng 2 my
boss/
my inemanaqer
3 .oleagle
cowo(er 4 oppositeumber
counterpart
I makenitialcontact
th a clent 2
takea back eat
o.a whib
: olerseehewhole
rocess
4 handlencomig
calls
5 k-"ep n op of
th
ling
6 be on n( nameems
l l o r
2 n 3 i n 4 i o r
5 1 0 6 a l 7 w t h 8 t o
9 n 10 wrh
11of 12 on 13
on f@m
ome
14 ol t ofwork
oi fwork 15 work/getto/al 16checking
1 r '
2 ' 3 , / 4 t
5 r '
39
Telephoning
-
making
I th is/speakg 2 nce/hear 3
4 cose/down 5 rason
because
7
get/back/to
8 eavewi lh 9
and taking calls
6 thought might
1 Do
yo
have second? 2 Do
you
wantme
o cal back
ater?
3 Are
ou
blsy
ght
now?
I I
was
un
ca o9 o seef
evefihing3OK or
F.iday.
2 lwanled
o ask
ou
a
queston
bout
irnon.
3 lthoughlyou
mightbe nterestedn
this
I Howcan hep
yo ?
2
fd Llke
o speak
3 Can have
our
name,
e.s?
4 13 5 hold
6 Ganfrancopeaking7 ask/abol t 8 cai
1 T
(although
theory
andc aremore
oite,
andb s more
40 Telephoning
-
messages
1
speakto 2 fof 3 bear/wi1h 4 hust/ n
5
need
6 cal back
7
hake/of
8 n
9
oulol r0 leave 1r let
12 or 13
on 14 ask 15 make i6
p r /o.
17 on
1 as
2 that 3 any,thing 4 caling
I Hod on a moment 'ljusrcheck.
2 Righr, ofry o keep
ou
watrnq.
3 I'msorry lt she3
n maternty ave 4 5he3 ot
at her
desk tthe moment
5 Do
yo
knowhow onqhe lbe?
6 WhatSt
I con.eclonwith? 7
Can
ou
ask
him
o call
me
b.ck?
8 Ll make lr
she
qets
hemessage
r c
2 h 3 a 4 j
5 b 6 l 7 f 8 i 9 d r 0 k
1 1
t 2
q
41 Telephoning
-
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44 Telephoning
-
review
1 in/with
2 from 3 for 4
on 5 outol 6 on
7
back
8 in
9 back 10over 11 wih/ for 12
up
i3
up
14 oi f
15
or
t6 of 17wrh 18 nlo/back 19
on
20 by
1 i
2 c 3 9 4 b 5 e
6 a 7 d 8 h
1 lustbearwth me
2 Shal
putyou
hrougho 3 Speaking.
4 Would
ou
keto lav
messaqe? 5 Sorrydidnl catchhal.
6 Letmelusteadhat
acko
you.
7 Exaa(y 8l l laskherto
1 l'd ike
o speak 2 whie tryto connectyou 3 Nownrceo
harirom
ou
4 How
are hinqsn Athens 5 is hisa
good
ime
tolalk 6 lust
gv
me
a
momnl
7 Goahead 8 The eason
'm
callnq s 9 thooght
ou
might
e
10
Of couB
l1 Let
melun heck
1ha0lundeBtand
2
can
j 5190overhat
again rl l'llget
backlo
ou
14 s here nythinghe
l5 thanksor calng 16
13been ce alkingo
yoo,
oo.
1 B 2 C 3 D 4 B 5 C 6 A 7 B 8 B 9 A
1 0 D
l t C 1 2 A
45
Emails
-
basics
1 m witng with
cgardo 2 Pleaseee free o contact re ...
3 look oMard o hearingrom
you
4 Thank
ou
very ruch
or
seldi.g
JoL'CV
5
I
cdr otsealy
lJnl'e'asrsrance,lease
6 hope
oute
we 7 Ths sjun a
quick
ote 0 .
8 waswondern9 you
could elpme. 9 d .eal appreclate.
10 Greato hear rom
you
agaif
11
Shalllsend
ou
a copy f
t
Exercbe 5.2
Firn
emairReasonor witing Body
f ema
/ Finalcomments
Secondm.i:Preliols ontacl Body l emai Flna comments
Thnd mai:Frieid
open Rason
or
writ g / Requen
or
Body l
email) Friendylose Fnal omments
Fo rth
nral:Frendly pen Bodyol
mail/Ofier
elp FriendLy
lo5e
1
great
leasL.e
2 ry mprssed
3 with reg.d
4 usetuldiscu$ions wondeingf
6
grateful
or
7 hearng
rom 8 AsEquested 9
anattachmenl
10 rclatonto
1l don'lhesitate 12 urther
ssista.ce
13.e 14 Please
15
gel
back 16 Doyouw;nt
46 Emails
-
internal communiGation
1 say/ ' l
2
quick
ote/ emind / lease
3 let know advanceco-operation
I heres/atta.hed 2 UnJortunalely
slqnicaody I wanr/to
4 Let/know/else
5 Shal 6
Getback
1 Im
pleased
o
telyou hat 2
'm
sureyou illbe
pleased
0
hearthat. 3 woud
also ke o take heopportuniiyo tellyou
about. . . 4 Would l ls taf f
lease
otehat. . . 5 l thoughtyou'd
be nterenedo know hat... 6 | would
ike o thank
ou
all
or
your
auableontrbuton. 7 Thanks
gan
oral lyourelp eaLly
apprecate
. 8
l'm
very
ratelu
or everything
ou
have one.
1 c 2 d 3 b 4 a
5 h 6 g 7 f A e
E m a l l : r c + 8 e
E m a l l 3a + 5 h
Ema4 3b+ 7f
ANsWERKEY
47 Emails
-
commercial
1 stand
2 bDchlre specificationsr:ng
3
particllarls
:be
4 draw/attenton
5 meantimehesitatedned ne
6 Fol wlrg
attached
7
deliveredatest 8 conditons/terms
9 rhipping invoices l0
acknowedqe
1 P D
2 D T 3 P R 4 P 5 P D 6 P R 7 P D
8 P R
9 P l O D T 1 1
P R ] 2 P 1 3P D 1 4 P 1 5 P
1 ii
you
have nylorther
uestions
2
'm
confidenllhatwean
supply 3 laho noticehatyou
an
personalize
4
would
e
happytomake
sample s wedo ofier
qlaitq
dscoun$
6 lhave
een
ooking
lyoufwebsi te 7 lc an nd nomenton
of di5counts
8
you
ned o stup a trade ccourt
I lhave
beenooking t
your
webtit
2
ralso
noticerhal
ou
can
peEonaliz
I lcan nd nomention f dscounts 4 l 'm
confident
thatwe
can uppy 5 Wedo offer
quantty
scounts
6
you
need o
ret up a trade ccount 7 would ehappyo
make sample 8 ll
you
have
ny
unher
uestions
48 Emails
-
cugtomer issues
lwillconlact
ith hem
peEonaly
ndnakesure
hai
hey esolve
I l'm
sorry olel
you
hdr have o
ponpone
ur
metn9 exlweek
2 Once gar
pea5e
cceot
v
)r Lere oooge