Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

download Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

of 43

Transcript of Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    1/43

    ACADEMIA DE STUDII ECONOMICEFACULTATEA DE MARKETING

    PROGRAM MASTER RELAII PUBLICE N MARKETING

    LUCRARE DE DISERTAIE

    Coordonator tiin i!i"#Conf. Univ. Dr. erbnic Daniel

    A$%o&'(nt#

    BUCURE)TI*++,

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    2/43

    ACADEMIA DE STUDII ECONOMICEFACULTATEA DE MARKETING

    PROGRAM MASTER RELAII PUBLICE N MARKETING

    PROMO-AREA IMAGINII COMPANIEI PRINCAMPANII DE RELAII PUBLICE

    Coordonator tiin i!i"#Conf. Univ. Dr. erbnic Daniel

    A$%o&'(nt#

    BUCURE)TI*++,

    2

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    3/43

    CUPRINS

    INTRODUCERE.........................................................................................................................../

    CAPITOLUL 0. CAMPANIA DE RELAII PUBLICE...........................................................1

    1.1 DEFINIREA CAMPANIEI DE RELATII PUBLICE..........................................................................51.2 TIPURI DE CAMPANII DE RELAII PUBLICE.............................................................................71.3 CARACTERISTICILE CAMPANIILOR DE RELAII PUBLICE........................................................8

    CAPITOLUL *. PLANUL CAMPANIEI DE RELAII PUBLICE........................................,

    2.1 DEFINIREA PROBLEMEI..........................................................................................................92.2 A NALIZA SITUAIEI..............................................................................................................112.3 STABILIREA OBIECTIVELOR ..................................................................................................112.4 IDENTIFICAREA DIFERITELOR CATEGORII DE PUBLIC...........................................................132.5 STABILIREA STRATEGIILOR ..................................................................................................132.6 STABILIREA TACTICILOR ......................................................................................................172.7 FI AREA CALENDARULUI DE LUCRU...................................................................................2!

    2.8 STABILIREA BUGETULUI......................................................................................................212.9. EVALUAREA CAMPANIEI DE RELAII PUBLICE....................................................................21

    2.9.1 Proceduri de evaluare a campaniei de relaii publice.................................................21

    2.9.2 Evaluarea eficienei campaniilor de relaii publice....................................................24

    CAPITOLUL 2. ANALI3A CAMPANIEI )ANS4 LA -IA45 )ANS4 LA NOIAMINTIRI.................................................................................................................................*1

    3.1 ASPECTE GENERALE DESPRE CAMPANIE..............................................................................253.2 EVALUAREA CAMPANIEI "#ANS$ LA VIA$%#ANS$ LA NOI AMINTIRI"...............................273.3 R EZULTATELE CAMPANIEI....................................................................................................31

    CAPITOLUL /. CONCLU3II...................................................................................................21

    BIBLIOGRAFIE........................................................................................................................./*

    3

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    4/43

    INTRODUCERE

    A& '()* +' ,)&- ' ( +/-/00 ) 0*)/,' 0) / & '/)' 0&' 0 00 + & ' 0)0 /0 +'& ' 0) /)(' 00 (0+)" ', /0,- & (,0 ()( / *0 (0,- 0 ) ' / '/) ) +'/) () :)/- ;0 ' + *)+0

    +'/) , :'+) 0)+, ( 0 '*,:)( ) *, 0 ) +' 0 )( ( ) 0'

    +/);,)/) ;0 +)/0 )() , , &'0 )?0 ) ,)% ) ,/ ' + +)/0 +(0) 0% + & -/-, /0 ;0 + *+ & ' 00() ,/) 0) *- ;0 /0) ,) /) , *+ /)

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    5/43

    Motto : Relaiile publice trebuie s dep !easc domeniul construirii ima"inilor de

    corporaie !i de instituie# pentru a $ncepe s promove%e de%baterile !i educarea $n le" tura cu

    problemele importante ale vremurilor noastre. 1

    F/' V )(% : *, 0/)+, / ) 0 : /&'/) ;0 /)(' 00 )?,)/ )% B' +' M 0'(-

    CAPITOLUL 0. CAMPANIA DE RELAII PUBLICE

    0.0 D(!inir(a "a67ani(i d( r(&atii 78$&i"(

    D.N) * &% V.T / / /&-, '/)' ):0 0 0) ' +'& ' 00( / ) /)(' 00 (0+)Campaniile * , ): /, /0 + / ',)% '& () ;0 /0) ,',) * /) ',0 )/)' 0 ' &0,

    0)+,0 *' *), ) 0)+,0 ) + /)(',) +'/) / )/&0,) / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    6/43

    E'(ni6(nt8& )*,) ,>& ('/) ) *+ /,- /',- +'/) + - 0 ,)/ '( ) ,0& /)+0*%/-* ) &'0 0 0)+,0 ;0 0/;0, 0 ) /)+00 0 + & 0,'/0% :/& *) '/)' /'; ( 0J ;0 : ( *)*+ )?+(&'**=&) 0'. S , /&-/0,) 0)+,0 ) (0&0,',)% +'/) ' () -, /0 0& /,' ,) + )+('/' 0' /0 +0 00 ' /)* )+,0 )0 / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    7/43

    S"o78& "a67anii&or d( r(&a ii 78$&i"(C'& ' 00() * , + *,/ 0,) ;0 )(' /',) ) ,/ ' ' / ' ,)&-% ) ,/ ' /)< ( '

    / ()&- *' ) ,/ ' + /)+,' *' ' & -,- 0 *0, ' 0). E() ',0 '+)*,) *+ /0 *+ 0& >+ & /,'&) ,% () ) *' 0 0) )

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    8/43

    C'& ' 00 ) ) +'/) ' (0+ ( 0 Q *) /&-/);,) /) -,0/)' (0+ ( 0 ) ,/ '

    '+ 0 ' ) '

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    9/43

    C *,/> )/)'

    S * 0 )/)' Q )*,) , , : /&- ) + *,/> )/) /0 /)( '/)' &)*' ( 0. D'+- )?0*,-

    * * 0 )/) *)'& - +- (0+ /0() * , + 0 *) ) '( '/)' ' )( /0( / :-+ ,) +'& ' 0) ;0% ,/= :)(% K+ & -/-" &)*' (. A+)*, ( +/ ' ,- (' 0 ,) *0:0+

    ,)/00 &)*' ( 0% +'/) )*,) * * ;0 ) '&) 00 0 ':'/' +'& ' 0)0.E '( '/)'% /0 +'/) *) 0 ) ,0:0+- +) :)( ) *+ 0& '/) ) + & /,'&) , ) *=' / * ;0 ) ,/ +) (0+ /0.

    CAPITOLUL *. PLANUL CAMPANIEI DE RELAII PUBLICE

    C'& ' 0' ) /)(' 00 (0+) )*,) '+,0 0,',) (' 0:0+',-% *,/ +, /',- ;0 + / ',-% /+'/) / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    10/43

    T)/&) ( ) K / ()&-" *) /):)/- & (0 ', /0 &'0 (' '* )+,) ) ',0 )% +0 /):)/- ;0 (' ' &0,) /, 0,- 0 ) +'/) / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    11/43

    ) +' 0 '() / /'& ( ) /*) ) ,/ *, ) 0% / /'&)() ) +' 0 '() ) ,)&) ) *- -;0 0 0) - ) ,/ ,0 )/)() :),) ;0 ) ,/ + 00% P G 2!!! U +'(+ (', /% ;' *- ( * ;0 / /'& ( ) E +' 0) C0 0+- @ ' - *- *+ 0& 0 ( &)' * , '/ +>,) ' )?)& / /'&) ) 0+',) + & 0,- 00% 0& ()&) ,',) ) P G R &> 0'.

    *.* Ana&i;a %it8a i(i

    C)' )=' ' ),' - /)* ) '+ & ('/)' ),'(0',- ' , , / / ',)( / + *+ ,)/):)/0, '/) (' / ()&' +'

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    12/43

    * )+0:0+) ,)& *,' 0(0 0)+,0 ) /)+0*)% :0)+'/) 0)+,0 /) /) )+ 0 '() , ( / ()&) 0 ):0 0 0' 0 0 0'(-.

    .A. ) /0? ' & -/ 0, 0)+,0 )() - &'/0 +',) /00O 0)+,0 ) ) / + 0) H , ,J Q '+)*,)' *) /):)/- (' 0)+,0 )() + +/),) '() & +

    0; 0,) 0 /)(' 00() (0+) *- :0) ,/0&0*) + & 0+',) *' *'/) ) /)*-% *- :0) /+ :)/0 )% *- :0) ):)+, ',) /) *) /&-/);,) ('/0/ M /)* +0/+' 27! ) +H)?0*,- *0 / ( + )/', / ;0 *0 /- )+ 0 - * )+0'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    13/43

    O 0)+,0 ( /0 +0 '( '( +'& ' 0)0 )*,) ):'(+', - 0)+,0 ) *)+ '/) - +/&)', ;0 ) ,/ /)

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    14/43

    R. ) '((4 / ) /&-, '/)() ,0 /0 ) *,/',) 001. I '+,0 0,',)' *,/',) 0+- Q ' &0,) + 0 00 H ) )?)& ( + :/ ,'/)' +

    / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    15/43

    A+ 0 0 ) &'/ ),0 Q +)'/+- *- : +'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    16/43

    S,/',) 0' ,/) 0) *- :0) + + / ' - + /)* /*)() ) ,0& % &' ) ;0 :0 ' +0'/

    '() / ' 0 ) )/) '+)() '+ 0 0 +'/) + /)* +)( &'0

    0 ) 0)+,0 ( 0 / *.C)/+),'/)' ;0 ,)*,'/)' *,/',) 0)0 Q )*,) )/0:0+',- /0 + :/ ,'/)' + *,' '/ )()

    / ' 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    17/43

    C'& ' 0' '/) +' 0)+,0 '/)' 0 / +) , 0 +'*-/0() 0 ,) /0 > 0'% 0 1!!! ) + 00 + &'(: /&' 00 +'/ 0'+) -*+ 0 ' '(% 9!! )+)/' 0) > - (' & (0 0/)' >/*,)0 ) 1 ' % 0'/ +)0 &'0 & ( 0 0 ,/) '+);,0' * , )/'

    I *,0, , ( ) B (0 C'/ 0 '*+ ('/) ;0 T/' * (' , 0 T>/ =M /);. D) '/)+) )?0*,- *0 / )/', / ;0 *0 /- )+ 0 - * )+0'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    18/43

    :-+ , '+)'*,- +('*0:0+'/) )*,) /' ( ) + ,/ ( ) +'/) ( ',) )?)/+0,' / ' 0 ) &)& /0' '&) 0( /.I& '+, ( * +0'(.

    A* +0)/)' ) ) 0&) , ( 0 + '(, ) ) 0&) , &'0 + *+ ,.

    L) '/)' ) ) 0&) ,)( / *)/00 Q &'0 & (,) ) ) 0&) ,) ('*',) * '+)(';0) )/0+ '*0 /- 0, ;0 '* /' & &) , ( 0 ;0 ( + ( 0 ) 0*D0 '+)'*,- +',) /0) :'+ '/,) *+/0* /0()% / ; /0()% ) *(),,)/= /0()% *0,)= /0() ) 0 ,

    + > ,-/0 (0+)% /' '/,)() ) '+,0 0,',)% /)+('&)() ),+. A ' ,' )() &) 00( / + ,/ (',) * )/&0, *)()+,'/)' + 0 ,)( / ;0 0&' 0 0( /% /)+ & ;0 + *,/ 0/)' &)*' )( / + : /& /0* )+0'(0;,0( / ) /)(' 00 (0+). D)

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    19/43

    *, ( *' (0+' 0' , :0 /0 /) &)() ( /% * /*- ) +/) 0 0(0,',) + *, /0() ) 0*,/0/) *). D), /0 ) ) 0&) ,)() * )+0'()% +>, ;0 /0 &) 0' + ,/ (',) *' )+ ,/ (',). T'+,0+,0(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    20/43

    L' *'/)' ' : *, /)+) ',- ;0 ) +'& ' 0) ) /)(' 00 (0+) 0 ,)/ - /)'(0/ =M /); /)+ 0, +' / ( (0++ ,0 0) ) ;0 *- ,-&> '()% +>, ;0 +' / ( /) 0*,)( / * )+0'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    21/43

    *.? Sta$i&ir(a $89(t8&8i

    O ',- *,' 0(0, 0)+,0 ( +'& ' 0)0 )*,) /)+ &' ', *- *) *,' 0()'*+- ;0 ), /)(0&0 '/% ) ,/ ' ),)/&0 ' '+- + & ' ), ( 0* 0 0( )*,) & (, /)' &0+ + & '/' 0) + )+)*0,- 0() +'& ' 0)0 (' 0:0+',). @ +'< ( +'/) ), ( )*,) /)' &* )+0'(0*, ( ) /)(' 00 (0+) ',) *- /)+ *0 )/) ;0 *- + *,/ 0'*+- / 0)+, ) +'&

    C'() '/ ( ):)+,0 '( ), ( 0 '/ ,/) 0 :-+ , - +) ' : *, *,' 0(0,) *,/',) 00()% ,'+,0+0;0 +'() '/ ( +'& ' 0)0. A*,:)( / ,)' :0 ) '( ',) + )(, 0)(0() ) ,/ :0)+'/) '+ 0 ) '/,)%

    /' /, + , ,'( ( '+ 0 0( / (' 0:0+',) ;0 ,0& ( '( +', ) ,/ :0)+'/) 0 '+)*,)'. B ),0 +( ) , ',) + *, /0() ,0 -/0, /0% + 0/0)/0 ) * ' 0 % )+ 0 '&) ,)% &',)/0'()% ) ('*-/&)*)% ' )/)% ,)(): ' )% + *, /0 ) )/* '( ),+. L' '+)*,) + *, /0 *) ' ' - / +)* (0&) ,'/ ) ,/ + )(, 0)(0 ) /) -< ,) ;0 '(, ( ) ,/ ' *) :'+) :' - /',)0 0 :(' 0)0.

    *.,. E'a&8ar(a "a67ani(i d( r(&a ii 78$&i"(

    *.,.0 Pro"(d8ri d( ('a&8ar( a "a67ani(i d( r(&a ii 78$&i"(

    E '( '/)' /) /)

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    22/43

    1. Evaluarea planului de campanie *,' 0();,) '+- 0 : /&' 00() +'/) ' *,', (' '

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    23/43

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    24/43

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    25/43

    Evaluarea eficienei media (gradului de acoperire)

    D)*) /0 / ' 0 / M /); (' :0 '( ( +'& ' 0)0 )*,) ) ' / ?0&',0 55! !!! * .

    rodusele participante la campanie

    25

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    26/43

    L' +'& ' 0' #' *- (' 0' -% ;' *- (' 0 '&0 ,0/0" '/,0+0 - /&-, '/)() &-/+0 0 /, : (0 ( P/ +,)/ G'& () A/0)(% B ?% L) /% P'& )/*% A( ' *% '*

    )' S ( )/* ;0 G0((),,).

    7ursa: 888.sansalaviata.ro

    i"ura *.1 Produsele participante la campanie

    D) '*)&) )'% : + 0) ) &' '

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    27/43

    2.* E'a&8ar(a "a67ani(i )an%: &a 'ia :5 an%: &a noi a6intiri

    M:%8rar(a di%tri$8 i(i

    A '(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    28/43

    S 0)+, ( +'& ' 0)0 ' : *, ' / ', ;0 ) 9 : / &= /0 ( /0 '*,:)(

    )(':( /). ( * ,.+ &% +',' 0 ( .& * ,./ % , : / &.+ &% ' (0 ',, 35. ( * ,.+ &% 0*' )(()( /)('0. / /)**.+ &% /0 0./ % &

    )' . ) ( ./ % )= '()'. ( * ,.+ &.

    E ) 0&) , ( O ' ' , ( +0 ' /'/)' +)()0 )=' ' *-(0 ) )/' 0). A+)*, ) ) 0&) , ' : *, * * 0 , ) '/,0+ () (0+

    /)*' +) ,/'(' ;0 ( +'(- ;0 ) ' '/0 00() =(0 )% '*,:)( 12 '/,0+ () (0+',) /)*- 0 ,/) +'/) 6 + ,0 0) ) +) ,/'() + &'/) ' 0) -

    HR &> 0' L0 )/-% E ) 0&) , (

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    29/43

    7 ' '/0 00 =(0 ) ) /&-, '/)() *0,)= /0 , *' ',',)./ % & /)*0 : ./ % &) 0+'( )

    0 './ % &' ' 0 '0 ,) ) (' *'/)' :0+0'(-% +> )+ /* ) 3

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    30/43

    $ursa 06/1#/08 %adio )ures 07/28/08(ardianul 06/1#/08 ziare.netplaza.ro 07/2#/08(andul 06/1#/08 isabellelorelai 07/2#/08

    n ormatia de )ures 06/1#/08 Cotidianul 07/2#/08epu sa, 06/1#/08 )onitorul !"pres 07/2#/08

    %omania ibera editia ransilvania$anat3 06/1#/08 epu sa, 07/2#/08#*).ro 06/1#/08 4udi4a.ro 07/2#/08eva.ro 06/1#/08 4udi4a.ro 07/2#/08topsanatate.ro 06/1#/08 eva.ro 07/2#/08tele,ra online.ro 06/1#/08 121.ro 07/2#/08

    ewsreport.ro 06/1#/08 *ntena 5 'aptamana de stiri 07/2#/08ziare.com 06/1#/08 csid.ro 07/50/08ziare.com 06/1#/08 (lamour 08/01/08pulsulzilei.ro 06/1#/08 *vanta e 08/01/08newz.ro 06/1#/08 nica 08/01/08

    presaonline.ro 06/1#/08urnalul ational/ urnalul de

    sanatate 08/0 /08

    ziar.com 06/1#/08 Cuvantul liber )ures 08/06/08laromani.ro 06/1#/08 9ealt9y.ro 08/06/08in oportal.ro 06/1#/08 muresin o.ro 08/07/08ziare.netplaza.ro 06/1#/08 oana 08/1:/08

    n ormatia de )ures 06/1#/08 pri4i.ro 08/10/08s atulmedicului.ro 06/1#/08 121.ro 08/20/08$una ziua asi 06/1#/08 csid.ro 08/20/08stiri4appa.ro 06/1#/08 eva.ro 08/20/08in oms.ro 06/1#/08 p9arma-business.ro 08/20/08:women.ro 06/1#/08 ziare.com 08/20/08

    indnews.ro 06/1#/08 citynews.ro 08/20/08sanatate.rol.ro 06/1#/08 radiomures.ro 08/20/08

    muddle-9ead 06/1#/08 s9orici4a 08/20/08%adio )a,ic ;) 06/1#/08 Cu,et liber 08/20/08%adio &ocea 'perantei 06/1#/08 www.newspress.ro 08/20/089ealt9y.ro 06/1#/08 %omania ibera 08/21/08mami.ro 06/20/08 !venimentul zilei 08/20/08medicalmana,er.ro 06/20/08 !venimentul zilei 08/21/08topsanatate.ro 06/20/08 Curentul 08/21/08newz.ro 06/20/08 Zi de zi 08/21/08sibiustandard.ro 06/20/08 n ormatia )ures 08/21/08%ealitatea & 06/20/08 Ziarul (or ului 08/21/08)oneyC9annel 06/20/08 stiripescurt.ro 08/21/08news20.ro 06/25/08 stirilocale.ro 08/21/08babyonline.ro 06/25/08 1001t,mures.ro 08/21/08$usiness %eview 06/2#/08 s atulmedicului.ro 08/22/08$usiness %eview 07/01/08 www.presaonline.com 08/22/08'ana 07/01/08 protv.ro 08/25/08

    9e

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    31/43

    stiriaz.ro 07/05/08 !lle 0#/01/08contrastonline.ro 07/0 /08 Ziarul de &rancea 0#/0:/089ttp=//cataniblo,.myspot.ro/ 07/06/08 +unctul 0#/0 /08sportbi9orean.ro 07/07/08 2: ore muresene 0#/0#/08postamedicala.ro 07/07/08 topsanatate.ro 0#/50/08patty 07/08/08 muresin o.ro 0#/50/08%esponsabilitate sociala 07/10/08 medical net.ro 0#/50/08www.otv orum.com 07/10/08 sanatate.rol.ro 0#/50/08www.babyonline.ro 07/10/08 sanatateatv.ro 0#/50/089ttp=//e- alea.blo,spot.com/ 07/10/08 radio )ures 0#/50/08City ews 07/18/08 *,erpress %ompres3 0#/50/08Clu :all.com 07/18/08 urnalul national 10/01/08Clu li e.com 07/18/08 !venimentul zilei 10/01/08www.clon.ro 07/18/08 ele,ra Constanta 10/01/08clu eanul.ro 07/18/08 Cuvantul liber 10/01/08Ziarul de mures 07/1#/08 nica 10/01/08;aclia 07/1#/08 *vanta e 10/01/089ttp=//dela lore.blo,spot.com/ 07/1#/08 9e 10/10/08

    2.2 R(;8&tat(&( "a67ani(i

    L', /' 0 )*,0 0 '(- ' +'& ' 0)0 0 - (' 3!

    *) ,)& /0) )/' ) 4!! !!! USD /&> +' '( '/' :0 '(' ' ' 00( / *- :0) *,' 0(0,- ) ' 0,D)( 0,,) T + .

    E+ 0 '&) ,)() +'/) ' : *, '+ 0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    32/43

    W ,'/)' ( + ( 0 ) ,)/' 0) 0 ,) *0 - ) 0',/0+- + & 0, '/) ) ,/ ,/' * /, '+0) 0( / ;0 & 0, '/) ) ,)/' 0) 0 ,) *0 - ) 0',/0+-.

    W /*) ) : /&'/) / :)*0 '(- *,/-0 -,',) ' )/* '( ( 0 &) 0+'(.

    N &-/ ( + 00( / )/' 0 ' +/)*+ , + 57 ,0& ( +'& ' 0)0% :' - ) )/00 '0 ,)' +'& ' 0)0.

    7ursa: =nstitutul de oli >ardiovasculare /",Mure!

    i"ura *.* Evoluia num rului copiilor operai

    S=' (', &-/ ( + 00( / ) )*,) 5 ' 0% + ':)+ 0 0 &'0 )+ 0% )/' 0.A +/)*+ , &-/ ( + 00( / )/' 0 (' >/*,' ,0&- H1=12 ( 0J.

    7ursa: =nstitutul de oli >ardiovasculare /",Mure!

    i"ura nr *.4 ;istribuia pe "rupe de v0rsta a copiilor operai

    32

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    33/43

    P) )/0 ' ' +'& ' 0)0 ' +/)*+ , ' /)*' 0(0,',)' +-,/) &) 0+0% *=' (', &-/ ( + 00()/' 0 +'/) ' : *, ,/0&0;0 (' IBC T ) +-,/) &) 0+0 * )+0'(0;,0.

    7ursa: =nstitutul de oli >ardiovasculare /",Mure!

    7ursa: =nstitutul de oli >ardiovasculare /",Mure!

    i"ura nr *.?. Evoluia num rului de trimiteri c tre = >v/

    218 + 00 * , / /'&' 0 (' IBC T ) ,/ ) '( '/) ;0 *' ,/','&) , + 0/ 0+'( > ' ('*:>/;0, ( ' ( 0 2!!8.

    7ursa: 888.sansalaviata.ro

    7ursa: 888.sansalaviata.ro

    i"ura nr *.@ Evoluia num rului copiilor operai anual

    C'& ' 0' ' ' , * ++)*% /0 /0*&'W /)< (,',)( / 0 ,) ,'/)' +)()0 )=' ' *-(0 ) )/' 00 (' IBC T ;0 +/);,)/)'

    &-/ ( 0 ) + 000 +'/) ' ) ):0+0', ) ,/','&) , + 0/ / 0+'(

    33

    http://www.sansalaviata.ro/http://www.sansalaviata.ro/
  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    34/43

    W * (0 '/0,- 00 * +0'() +/)',) +'& ' 0' ' : *, * * 0 ,- ) + * &', /0% & '/,) )/00 ;0 ' ' ' 00 P G.

    P) ,/ IBC T% +'& ' 0' K#' *- (' 0' -% ;' *- (' 0 '&0 ,0/0" ' /) /)

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    35/43

    CAPITOLUL /. CONCLU3II

    O/0+) +'& ' 0) ) * ++)* ;0 *,' 0();,) 0)+,0 ) /)'(0*,)% + ' ,0:0+' 0() ;0 &-* /' 0C'& ' 0' K#' *- (' 0' -% ;' *- (' 0 '&0 ,0/0" *) +' /)' ( +'& ' 00( / ) * +

    ) '/)+) 0)+,0 ( *- ) +' 0 '( ' : *, ',0 * Q , , &'0 & ( 0 '&) 0 0' (' + ;,0)?0*,) ' '+)*, / &'(: /&' 00% 0'/ 0)+,0 ( 0 )*,0 0 '( ) '&) ' '/) ' 0 '( 0()'

    )/', / ' : *, ',0 * /0 '/)' 0 / +) , 0 >

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    36/43

    C'& ' 0' ' '+ )/0, , ',) +',) /00() &'**=&) 0' ;0 *=' + /', ;0 ) * /0 0 (&' ' '() 0: (0+ ( '* /' &'(: /&' 00( / +'/ 0'+)

    + 000% & ( + & , :0 ) 0*,',)% *0 0(0,- 0() ) ,/','/) ' '+)*, /' ;0 ) */)'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    37/43

    7ursa: 888.sansalaviata.ro

    i"ura nr. 4.1 7lo"anul !i lo"o,ul campaniei $n cadrul materialelor promoionale

    Fo&o%ir(a " t 6ai 68&tor "ana&( d( "o68ni"ar(% ' )+ ',) &)*' )( / ;0 (0+ ( 0 0 ,-.C'& ' 0' ) 0 : /&'/) ' ' )(', (' /&-, '/)() +' '() ) / & '/)

    .*' *'(' 0','./ Q *0,) (' *', ) +-,/) + & ' 0' P/ +,)/ G'& () ) ,/ ' ) 0

    * /0 0 ( -/0 0( /% ' ,> =0 '*,:)( + 0 : /&' 00 )* /) &'(: /&' 00() ++ 00% & '(0,- 0() +'/) '+)*,)' , :0 + /)+,',) ;0 ,0 /0() ) 0 ,)/ ) 00 +'/) ):)+, ',) (' I *,0, , ( ) B (0 C'/ 0 '*+ ('/) ;0 T/' * (' , 0 T>/ =M /);.

    37

    http://www.sansalaviata.ro/http://www.sansalaviata.ro/http://www.sansalaviata.ro/
  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    38/43

    7ursa: 888.sansalaviata.ro

    i"ura 4.2 Promovarea pe site

    2 /) /,' ) *- ,-&> '() (' P/ TV

    * , /0 TV )* /) &'(: /&' 00() +'/ 0'+)

    0 : /&-/0 ) /)*- H+ & 0+',)% ) ) 0&) ,) (' T .=M /)* ;0 B/'; J

    7ursa: 888.%i,de,%i.ro

    i"ura nr 4.* Promovarea $n pres

    38

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    39/43

    '+,0 0,- 0 ) 0 : /&'/) &' '/ M /); , +&'0 +' *- 0 + /' )

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    40/43

    @ +' / ( +'& ' 0)0 K#' *- (' 0' -% ;' *- (' 0 '&0 ,0/0"% P/ +,)/ G'& () ;0 S)( /C'* C'// ' / ' 0 )/)': /0( / ) ,/ '+)'*,' +'& ' 0) / & > & * )+0'( / *)() '/,0+0 ' ,) +'& ' 0) ;0 / ' 0 ) '/+ /* ( ( 00 0 (0) /) 0 );0 ' : *, / & 00 +'/) *- *,0& ()

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    41/43

    7ursa: 888.sansalaviata.ro

    i"ura nr. 4.?. +pelul la aciune

    U *, 0 ) 0' - /)'(0, ;0 ),0+ ),'/)' +' / (/)+('&)( / + *( ' ( +'& ' 0)0 ' / *)( / '/,0+0 ' ,) (' +'& ' 0).

    S) /)+ &' - +' 0& (0+'/)' *, 0 /0( / &) 0' *- *) /)'(0

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    42/43

    /' 0 ' ' , +' *+ 0:

  • 8/9/2019 Promovarea Imaginii Companiei Prin Campanii de Relatii Publice

    43/43

    3. C &' C/0*,0 '% KR(&a ii&( 78$&i"( i 6a%%H6(dia"% E 0, /' P (0/ & 2!!4% B + /);,04. D' ) '0* B)/ '/ % KCa67ania d( r(&a ii 78$&i"("% E 0, /' P (0/ &% 2!!3% B + /)*,05. D' 0* A , % KTot "( ar tr($8i %: tii d(%7r( PR5 r:%78n%8ri dir("t( &a 7(%t( 1++ d(

    ntr($:ri"% E 0, /' P (0+' 2!!8% B + /);,0% ,/' +)/) C/0*,0 ' S'*

    6. M 0 A(0% KE!!("ti'( 78$&i" r(&ation%"% 2!!1 D /(0 0 )/*() L0&0,) % U 0,) S,',)*7. N) * & D % ' S( ) T / % D)' / + ) ) % "Tot8& d(%7r( r(&a ii&(

    78$&i"("% E 0, /' P (0/ &% 2!!3% B + /)*,08. P' + M0 '0% KT( ni"i 7ro6o iona&("% E 0, /' U 0 )/*0,'/-% 2!!4% B + /);,09. R **)(( L' * % KT ( PR $8;; !a"tor# o 8%in9 78$&i" r(&ation% "an $oo%t Jo8r

    $8%in(%%"% ' P' ) L0&0,) % L ' P 0(' )( 0'% 2!!61!. #)/ - 0+- D' 0)(% KStrat(9ii i ta"ti"i d( r(&a ii 78$&i"("% * /, ) + /* 2!!8

    11. R) 0*,' T/0 ' E+ &0+-% / 47 2!!5 KS("r(t(&( 8n8i 7ro6o (!i"i(nt. D(t(r6inar(a$89(t8&8i d( 78$&i"itat("%

    12. R) 0*,' T/0 ' E+ &0+- / 45% 0)& /0) 2!!5% KR(&a ii&( 78$&i"( H 8n in%tr86(nt(!i"i(nt d( 7ro6o'ar( "

    13. R) 0*,' KT ) &'/ ),)/"% / 2 &'0 2!!6% ' 12 Q 16% KP8$&i"itat(a 7rin int(r6(di8&"(&($rit: i&or"

    14. R) 0*,' KT ) &'/ ),)/"% / 7 +, & /0) 2!!6% ' 76=77% KC86 int(9ra6 "a67anii&("15. R) 0*,' KT ) &'/ ),)/"% / 8=9 = )+ 2!!6% ' 46 Q 54% KR(%7on%a$i&itat(a %o"ia&a

    "or7orati%ta 7rind( ari7i"16. R) 0*,' KT ) &'/ ),)/"% / 1! 0' '/0) 2!!7% ' 54 Q 6!% KG(%tionar(a r(78ta i(i"17. R) 0*,' KT ) &'/ ),)/"% / 11 :) / '/0) 2!!7% ' 74=75% KAn9a at8& a6$a%ador a&

    $rand8&8i"%18. R) 0*,' KT ) &'/ ),)/"% / 1! 0' '/0) 2!!7% ' 8!=81% KPR '% t( no&o9i("19. R) 0*,' B0