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GESTO E TCNICAS DE RESERVA

Recepcionista de Hotel

DEBATE DE IDEIAS

1. Qual a importncia da Recepo para a unidade hoteleira/

empreendimento turstico?

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Formador: Nlson Jos onte Rodri!ues1

Hotel

Recepo

Interior

Hspedes! Clientes

O"tras entidades

E#terior

Departa$entos

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GESTO E TCNICAS DE RESERVA

Recepcionista de Hotel

". # per$il ideal de um recepcionista:

Formador: Nlson Jos onte Rodri!ues"

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GESTO E TCNICAS DE RESERVA

Recepcionista de Hotel

%. &s $un'es de um recepcionista (

4. Defne Atendimento de qualidade. Qual a sua

importncia?______________________________________________________________________

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_

Formador: Nlson Jos onte Rodri!ues%

In%or$aoAtendi$ento de &"alidade

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GESTO E TCNICAS DE RESERVA

Recepcionista de Hotel

Formador: Nlson Jos onte Rodri!ues)

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GESTO E TCNICAS DE RESERVA

Recepcionista de Hotel

5. *e$ine Reser+a. ,-plica a sua importncia.

6. Quais so os tipos de resera que con!eces?________________________________________________________

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Formador: Nlson Jos onte Rodri!ues