UY BAN NHAN DAN CONG HOA XA HOI CHU NGHIA VIET NAM HUYEN YEN L A C Boc lap - f ir do - Hanh phuc'

So: /QD-CT Yen Lac, ngay 4lthdng 8 nam 2014

Q U Y E T DINH r r

Ban hanh Noi quy tiep cong dan tai Tru so' Tiep cong dan huyen Yen Lac.

C H U T I C H UY BAN NHAN DAN

Can cu Luat To chuc HDND va UBND nam 2003; Can cu Luat Khieu nai nam 2011; Luat To cao nam 2011; Can cu Luat Tiep cong dan ngay 25/11/2013; Can cu Nghi dinh s6 64/2014/ND-CP ngay 26/6/2014 cua Chinh Phu quy dinh

chi tiet thi hanh mot so dieu cua Luat Tiep cong dan; Can cu Quyet djnh s6 07/2011/QD-UBND ngay 21/12/2011 ciia UBND huyen

ban hanh Quy che lam viec cua UBND huyen Yen Lac nhiem ky 2011- 2016; Can cu Quya dinh sd 2744/QD-UBND ngay 11/8/2014 ciia UBND huyen v^

viec thanh lap Ban Tiep cong dan huyen Yen Lac; Xet de nghi ciia Chanh Van phong UBND huyen,

Q U Y E T DINH :

Dieu 1. Ban hanh kem theo Quyet dinh nay Noi quy tiep cong dan tai Tru sd tiep cong dan huyen Yen Lac.

Dieu 2. Quyet dinh nay cd hieu lire ke tu ngay ky va thay the Quyet dinh 08/2010/QD-UBND ngay 12/10/2010 cua UBND huyen vd viec ban hanh Noi quy tiep cong dan cua UBND huyen.

Chanh Van phong UBND huyen; Thu trudng cac co quan, don v i ; Chu tich UBND cac xa, thi tran va cac to chuc, ca nhan cd lien quan can cu quydt dinh thi hanh./.wu.^

N&i nhan: - Nhu Dieu 2; - TT: Huyen uy; - C T cac PCT UBND huyen; - UBKT Huyen uy; - Van phong Huyen uy; -CPVP UBND huyen; - Cong an huyen; - Ban Tiep cong dan huyen; - UuLi: VT.Va^

C H U T I C H

U Y B A N N H A N D A N C O N G H O A X A H O I C H U N G H I A V I E T N A M H U Y E N Y E N L A C Boc lap - Tu- do - Hanh phuc

N O I Q U Y T I E P C O N G D A N T A I T R U sd T I E ? C O N G DAN H U Y E N Y E N L A C

(Ban hanh Kim theo Quyk dinh s6 2751/QD-CT ngay 12/8/2014 ciia Chu tich UBND huyen)

1. Q U Y D I N H C H U N G . Didu 1. Tru sd tiep cong dan huyen Yen Lac la noi de cong dan true tiep den

khi§u nai, to cao, k i l n nghi, phan anh vdi lanh dao Huyen uy, UBND huyen; c6 dai dien cua mot so co quan, to chuc cd lien quan tham gia tiep cong dan va la noi de lanh dao Huyen uy, UBND huyen true tiep tiep cong dan trong nhung trudng hop can thiet.

Dieu 2. Tiep cong dan: 1. Chu tich UBND huyen hoac cac Phd Chu tich UBND huyen thay mat Chu

tich UBND huyen true tiep tiep cong dan vao cac ngay 10 va ngay 20 hang thang. NIU ngay tiep cong dan trung vao ngay nghi thi viec tiep cong dan vao ngay lam viec l i l n k l . Chu tich UBND huyen thuc hien \'iec tiep cong dan dot xuat trong cac trudng hop quy dinh tai khoan 3 Dieu 18 ciia Luat Tiep cong dan nam 2013.

2. Ban T i lp cong dan huyen cd trach nhiem bd tri can bo thudng true tiep cong dan thudng xuyen theo quy dinh.

3. Thdi gian tiep cong dan; - Mua he: Tu ngay 16 thang 4 den ngay 15 thang 10:

+ Budi sang: Tu 7 gid den 11 gid 30 phut. + Budi chieu: Tu 13 gid 30 phut den 17 gid.

- Mua ddng: Tu ngay 16 thang 10 den ngay 15 thang 4: + Budi sang: Tu 7 gid 30 phut den 12 gid. + Budi chieu: Tu 13 gid den 16 gid 30 phut.

Dieu 3. Nguyen tac tiep cdng dan: 1. Viec tiep cdng dan phai dugc tien hanh tai Tru sd tiep cdng dan huyen. 2. Viec t i lp cdng dan phai bao dam cdng khai, dan chu, kjp thdi; thu tuc don gian,

thuan tien; giu bi mat va bao dam an toan cho ngudi td cao theo quy dinh cua phap luat; bao dam khach quan, binh dang, khdng phan biet ddi xu trong khi tiep cdng dan.

3. Tdn trgng, tao dieu kien thuan lgi cho cdng dan thuc hien viec khieu nai, td cao, kien nghi, phan anh theo quy dinh cua phap luat.

Dieu 4. Cac hanh vi bi nghiem cam: 1. Gay phien ha, sach nhieu hoac can trd ngudi den khieu nai, td cao, kien

nghi, phan anh. 2. Thieu trach nhiem trong viec tiep cdng dan; lam mat hoac lam sai lech

thdng tin, tai lieu do ngudi khieu nai, td cao, kien nghi, phan anh cung cap. 3. Phan biet ddi xu trong khi tiep cdng dan.

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4. Lgi dung quyen kliieu nai, to cao, kien nghi, phan anh d l gay rdi trat tu cong cong.

5. Xuyen tac, vu khdng, gay thiet hai cho co quan, td chuc, don vi, ca nhan. 6. De dga, xiic pham ca quan, td chuc, dan vi , ngudi tiep cdng dan, ngudi thi

hanh cdng vu. 7. Kich ddng, cudng ep, du dd, Idi keo, mua chudc ngudi khac tap trung ddng

ngudi tai nai tiep cdng dan. 8. V i pham cac quy dinh khac trong ndi quy, quy che tiep cdng dan.

I I . Q U Y E N V A N G H I A V U C U A NGl/CW D E N K H I E U NAI, T O C A O , K I E N NGHI, PHAN ANH:

Dieu 5. Khi den nai tiep cdng dan, ngudi khieu nai, td cao, kien nghi, phan anh cd cac quyen sau day:

1. Trinh bay ve ndi dung khieu nai, td cao, kien nghi, phan anh; 2. Dugc hudng dan, giai thi'ch ve ndi dung lien quan den khieu nai, td cao,

kien nghi, phan anh ciia minh; 3. Khieu nai, td cao ve hanh vi vi pham phap luat cua ngudi tiep cdng dan; 4. Nhan thdng bao ve viec tiep nhan, ket qua xu ly khieu nai, td cao, kien

nghi, phan anh; 5. Trudng hgp ngudi khieu nai, td cao, kien nghi, phan anh khdng sir dung

thdng thao tieng Viet t i i i cd quyen su dung ngudi phien dich; 6. Cac quyen khac theo quy dinh cua phap luat ve khieu nai, td cao. Dieu 6. Khi den nai tiep cdng dan, ngudi khieu nai, td cao, kien nghi, phan

anh cd cac nghTa vu sau day: 1. Neu rd hg ten, dia chi hoac xuat trinh giay td tuy than, giay uy quyen (neu cd); 2. Cd thai dd dung muc, tdn trgng ddi vdi ngudi tiep cdng dan; 3. Trinh bay trung thuc su yiec, cung cap thdng tin, tai lieu lien quan den ndi

dung khieu nai, td cao, kien nghi, phan anh; ky hoac diem chi xac nhan nhung ndi dung trinh bay da dugc ngudi tiep cdng dan ghi chep lai;

4. Nghiem chinh chap hanh ndi quy tiep cdng dan va hudng dan cua ngudi tiep cdng dan;

5. Trudng hgp nhieu ngudi cung khieu.nai, td cao, kien nghi, phan anh ve mot ndi dung thi phai cu ngudi dai dien de trinh bay ndi dung khieu nai, td cao, kien nghi, phan anh;

6. Chiu trach nhiem trudc phap luat vd ndi dung khieu nai, td cao cua minh.

I I I . T R A C H N H I E M V A Q U Y E N HAN C U A N G U O I T I E P C O N G DAN. Dieu 7. Trach nhiem cua ngudi tiep cdng dan: 1. Khi t i l p cdng dan, ngudi t i lp cdng dan phai bao dam trang phuc chinh te

theo quy dinh. 2. Yeu cau ngudi den khieu nai, td cao, k i l n nghi, phan anh neu rd hg ten, dia

chi hoac xul t trinh giay td tuy than, g i ly uy quyin (nlu cd); cd dan hoac trinh bay rd rang ndi dung khieu nai, td cao, kien nghi, phan anh; cung cap thdng tin, tai lieu can thiet cho viec tiep nhan, thu ly vu v.iec.

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3. Co thai do dung mirc, ton trgng cong dan, lang nghe, tiep nhan dan khieu nai, to cao, kien nghi, phan anh hoac ghi chep day dii, chinh xac noi dung ma ngudi d in kh i lu nai, td cao, kien nghi, phan anh trinh bay.

4. Giai thich, hudng dan cho ngudi din khieu nai, td cao, kien nghi, phan anh chap hanh chu truong, dudng loi, chinh sach, phap luat, ket luan, quyet dinh giai quyet da co hieu lire phap luat cua ca quan co tham quyen; hudng dan ngudi khieu nai, td cao, kien nghi, phan anh den dung ca quan hoac ngudi co tham quyen giai quyet.

5. True t i l p xu ly hoac phan loai, chuyen dan, trinh ngudi cd tham quyen xu ly khi lu nai, td cao, kien nghi, phan anh; thdng bao ket qua xu ly khieu nai, td cao, kien nghi, phan anh cho cdng dan.

6. Yeu cau ngudi v i pham ndi quy nai tiep cdng dan cham dut hanh vi vi pham; trong trudng hgp can thiet, lap bien ban ve viec v i pham va yeu cau ca quan chuc nang xu ly theo quy dinh cua phap luat.

Dieu 8. Nhung trudng hgp dugc tu chdi tiep cdng dan: Ngudi tiep cdng dan dugc tu chdi tiep ngudi den nai tiep cdng dan trong cac

trudng hgp sau day: 1. Ngudi trong tinh trang say do dung chat kich thich, ngudi mac benh tam

thdn hoac mot benh khac lam mat kha nang nhan thuc hoac kha nang dieu khien hanh vi cua minh;

2. Ngudi cd hanh vi de dga, xuc pham ca quan, td chuc, dan vi, ngudi tiep cdng dan, ngudi thi hanh cdng vu hoac cd hanh vi khac v i pham ndi quy nai tiep cdng dan;

3. Ngudi khieu nai, td cao ve vu viec da giai quyet dung chinh sach, phap luat, dugc ca quan nha nude cd tham quyen kiem tra, ra soat, thdng bao bang van ban va da dugc tiep, giai thich, hudng dan nhung van cd tinh khieu nai, td cao keo dai;

4. Nhung trudng hgp khac theo quy dinh cua phap luat.

Nhung ndi dung khdng dugc neu trong Ndi quy nay, thi thuc hien theo quy dinh cua phap luat hien hanh./.iW

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