Bucharest, Romania M: 0747 100 553

E: florin.ciubuca@gmail.com

Nationality: Romanian

Florin Mihai Ciubuca Professional with experience in IT and Technical Support

AREAS OF EXPERTISE PERSONAL SUMMARY

IT Services

Telecommunications

Technical Support

Project Management

PERSONAL SKILLS

Self-driven with the ability to co-operate

Opened and used to other cultural representatives

Excellent verbal and written communication skills both in an office environment

Very good adaptability into a new team,

working excellent in group but also as an

individual

EDUCATION

2016 - 2018

MASTERS DEGREE (ongoing)

Artificial Intelligence

University of Bucharest

2010 – 2013

BACHELOR DEGREE

Faculty of Sociology and Social Work at University of Bucharest

2009 – 2012

BACHELOR DEGREE

Faculty of Mathematics and Computer Science - Informatics at "Spiru Haret" University

An ambitious individual with a strong determination to succeed who also possesses impressive technical and communications skills and a deep understanding of customer-centric approach in very competitive environment like Telecom.

Having a proven track record of working within a performance driven environment and of achieving personal and team objectives consistently. Able to work across all portfolios telecom products and services, and having a consistent track record of being able to identify and present the most effective solutions to meet customer needs.

Presently looking to join a rewarding company that provides opportunities for hard workers and over achievers.

KEY SKILLS AND ABILITIES

Knowledge in standard office practices, procedures, policies, personal computers, operating systems and related software applications. Recommends changes to improve operational efficiencies.

Knowledge in managing personal daily activities and complex projects for self and others that may cross organizational boundaries.

Knowledge in the use and application of reference materials to research and solve complex problems.

Knowledge in the application of theory in resolving complex problems.

Knowledge in applying new technologies, soft skills and procedures.

Ability to mentor teammates, lead teams, and facilitate groups to achieve success through others.

Ability to prepare and deliver effective presentations at various levels.

Ability to use diplomacy in dealing with difficult customers and delivery of services.

Ability to communicate effectively, both verbally and in writing, with peers and others.

Ability to communicate with tact, patience and courtesy at all levels of the organization.

Ability to assist lower level personnel with training of new technologies.

Ability to establish and maintain effective work relationships, both inside and outside of the work section.

Ability to self-develop relevant job-related skill(s) for current and future roles.

Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.

Ability to identify, to take ownership of, and to troubleshoot and solve complex problem

CERTIFICATIONS

2015 – Present Linux Advanced, Servers and Security

2014 Cisco Networking Academy / Telecom Academy - CCNA1

2013 Linux 2 - Server Admin

2010 DELL Certified Technical Specialist - Alienware, Precision, Inspiron, XPS, Latitude, Portables 2010, Desktops 2010.

2009 Fundamentals of UNIX

LANGUAGES

English – Advanced

Italian – Advanced

IT COMPENTENCES

Item No. of years

Skill level

(out of 5)

Systems [OS]

Windows 7/8 10 4

Linux Ubuntu/Centos

2 4

Windows Server 2008

1 3

Linux Server

1 3

Programming languages

Java, PHP, HTML 2 1

SQL/PL-SQL 1 1

Database

MySQL 2 3

Tools/methods/other

CCNA1 1 3

WORK EXPERIENCE Oct 2016 – Present QA SPECIALIST VODAFONE ROMANIA | Bucharest Mar 2016 – Oct 2016 SUBJECT MATTER EXPERT, IT SERVICE DESK (Italian Market) VODAFONE ROMANIA | Bucharest Jan 2015 – Mar 2016 CUSTOMER SERVICE DESK L2 ITALY (Internal Vodafone Help Desk) VODAFONE ROMANIA | Bucharest RESPONSABILITIES Team Leader Backup/SME Backup Resolving issues and coordinating issues’ resolution with other groups Create new user accounts/ Shared Mailboxes/DL/DG in ADDS-TPS Assign, change, or remove permissions on Active Directory objects or

attributes Disable user accounts for xstaff (Remove Password)/reset password Creating and routing of tickets related to Active Directory issues

Email/outlook/exchange/excel issues Any kind of software issues on systems Collecting data for internal reporting Ensuring service level agreements’ fulfillment Sharing knowledge to the L1/L2 agents provided training to L1/L2 Providing continuous improvement ideas Resolving incidents, service requests and queries Up-to-date information in the relevant systems Documenting new known errors Bit locker recovery keys/TPM Configuring Smartphones for exchange email/AirWatch Giving access to different users for owa/active sync/email Setting permanent admin accounts on remote systems Issues caused by plugins/macros/addons

Aug 2014 – Jan 2015 DISPATCHER (L1/L2 IT SUPPORT) Computer Generated Solutions | Bucharest May 2012 – Feb 2013 CUSTOMER SERVICE AGENT (Italian Language) GRS | Bucharest RESPONSABILITIES Primary technical support Respond to customer inquiries Handle and resolve customer complaints Record details of inquiries, comments and complaints Records customer information Provide call reports

Linux Basic 1 4

Linux Admin 2 4

VMware 3 4

Virtual Box 3 4

Active Directory 1 4

TCP/IP 4 4

Item No. of years

Skill level

(out of 5)

WLAN 3-4 3

LAN 3-4 4

VPN 1-2 3

C Panel 2-3 4

Delta/Siebel 2 3

Remedy 1 3

Communicate and coordinate with internal departments Keep up to date the department database

Jan 2011 – Jun 2011 TECHNICIAN CUBE TELECOM | Bucharest RESPONSABILITIES Installing burglary and surveillance systems Wiring / installing IT networks Designing and executing telephone networks (internal wiring) Designing and implementing integrated voice and data network technology

CAT5e CAT6 UTP, optic fiber or wireless data transmission Designing and installing access control systems Developing low voltage cable installations Installing alarm systems, access control, fire, communications, sound, video

surveillance, intercom / video, automation gates / garage doors

VOLUNTEER WORK Jun 2011 – Apr 2012 VOLUNTEER Institution of the Catholic Church | Udine, Italy