Popescu Maria Mihai Eminescu Street,Lugoj,no.34

13 January,2009

Altex Ltd.C.brediceanu Street,no, 56LugojRomania

For the attention of the Sales Manager

Dear Sir,

On 16 September I bought one of your microwawe from Altex in Lugoj.Unfortunately,I have been unable to use it becase it was damaged and I am very upsade for my purchase.

The manager of the department has advised me to return the microwawe to you for correction if I have problem with him.

Please arrange to fix the microwawe and return me as soon as posible.

Yours faithfully,

Popescu Maria

Popescu Maria

Altex Ltd. C.brediceanu Street,Lugoj,no. 56

Telephone:0256 345 678 Fax:o256 345 679 e-mail:altex@yahoo.com

January 15,2009

Popescu MariaMihai Eminescu Street,no.34LugojRomania

Dear Ms. Popescu,

Thank you for your letter of 13 January accompanying the defective microwawe.

Your comments on the performance of the microwawe seem to be right and it is our fault because we didn’t passed for inspection that model of microwawe.

Meanwhile we are arranging to replace your microwawe with a new one and we are sure that you will be completely satisfied with the replacement we shall be sendig you next week.

Please accept our apologize fot the inconvenience and we hope that now you wiil feel satisfied by our product.

Yours sincerely,

Paul PopoviciSales Manager

Dear Ms. Popescu,

Thank you for your letter of 13 January accompanying the defective TV.

Your comments on the performance of the TV seem to be right and we send it for inspection to our engineers.

Now we are arranging to replace your TV with a new one.We are sure you will be completely satisfied whith the replacement that we shall be sending you next week.

Finally please accept our apologize for the trouble and inconvenience that we cause you,but we are confident that the replacement TV wiil prove satisfactory and give you the service you are expect from our products.

Yours sincerly