Limba_engleza in Turism

7/28/2019 Limba_engleza in Turism

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PROGRAMA LA MODULULSPECIFICUL LIMBII ENGLEZE ÎN ACTIVITATEA TURISTICĂ

The topics

1. An introduction to tourism

1.1 Concept and definitions1.2 Pioneers of tourism1.3 History of tourism2. Meetings2.1 Introducing oneself 2.2 Meeting someone for the first time3. Ways of traveling3.1 Traveling by air. 3.2 Traveling by rail (train), by water (sea, river) and by road (car, bus)

4. In the town, city4.1 Things to see in the town. Where in town?4.2 Asking and giving direction in the street4.3 Information request5. Means of transport. Rent/hire a car5.1 Means of transport5.2 Rent a car.5.3 Road signs and warnings6. Ticket reservations6.1 Buying an airplane ticket from a travel agency6.2 Baggage information6.3 What documents do you need to travel to….?7. Tourist attractions and facilities7.1 Tourist attractions7.2 At the bank 8. Hospitality8.1 Making a hotel booking on the telephone and by letter/fax.

8.2 Arriving at the hotel. Checking in/out at a hotel.9. Public Services9.1 Public Services9.2 Weather and climate10. At the restaurant10.1 Catering establishments and restaurant staff 10.2 Food and drinks10.3 Ordering, asking/giving advice, complaining apologizing and paying11. Letter writing

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Lesson1 AN INTRODUCTION TO TOURISM

Tourism is the act of traveling or the purpose of recreation and business, and the provision of services for this act.

A more comprehensive definition would be that tourism is a service industry,comprising a number of tangible and intangible components. The tangible elementsinclude:transport system - air, rail, road, water and hospitality services-accommodation, foods and beverages, tours, souvenirs, and related services such as banking, insurance and safety and security. The intangible elements include: rest

and relaxation, culture, adventures and different experiences.

1.2 Pioneers of tourism Thomas Cook, Freddie Laker and Cesar Manrique.

Thomas Cook He was the first person to develop mass tourism. He organized excursions and

tours which opened up the world of traveling for pleasure to the middle classes.Many of the things which we now take for granted in modern tourism date back toThomas Cook – things like traveler’s cheques, hotel vouchers, and charteredtransport.

Thomas Cook lived in Leicester in the centre of England in the mid-19 th century.He organized his first tour, a railway excursion from Leicester to Loughborough, in

1841.

Freddie LakerHe was one of the pioneers of modern passenger air travel. He was born in

England in 1922, and from an early age was involved with aircraft. He was anaircraft engineer in the Second World War and also learnt to fly.

Laker’s business ability appeared soon after the war ended. In the Berlin airlift of 1948 he was one of a number of businessmen who bought and chartered planes to

take food and supplies to the people of Berlin when the city was blockaded by theRussian.It was in the 1960s and 1970 that the real growth in charter air travel happened, as

more and more people wanted to go on package holidays. Laker was at the forefrontof this. Freddie Laker helped to make air travel a realistic and fairly cheep possibilityfor many travelers and tourists.

Cesar ManriqueHe was born in Arrecife in 1919 and studied art in Madrid and New York. His

major set-piece visitor attractions, Jameos del Agua, Mirador del Rio, and Jardin deCactus are masterpieces of design which are totally in harmony with the landscape.

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The hallmarks of any Manrique project are the use of local materials, integrationwith natural, and a completely peaceful atmosphere, all finished with a flourish of hisown brand of surreal art.

Cesar Manrique died in a car accident just outside his Taro de Tahiche home inSeptember 1992.

1.3 History of tourism Read the article about the history of tourism “Footprintsin the sand of time”

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Lesson 2 MEETINGS2.1 Introducing oneself (prezentari)Vocabulary:

My name is John Brown.Mine is Simon Smith - Iar eu sunt…

Please call me SimonAnd you must call me Bill.May I introduce you to …I’d like to introduce you to…This is…How old are you?I am …..He/she is … .Where are you from?I’m from … I live in … .What is your address/ telephone number?

2.2 Meeting someone for the first time Dialogue:

Hugo Liro arrives at the airport, looking for someone who he has never met, butwho is meant to be wearing a red carnation in his buttonhole in order to berecognized.

HL: Excuse me, are you Bob Smith?Man: No, I’m afraid I’m not.HL: Oh, that’s a pity, I’ve just arrived from Italy and he was meant to meet mehere. Thank you anyway. It would appear that everyone has agreed to put acarnation in their buttonhole!H.L: Excuse me, are you Bob Smith?BS: Yes, I’m. You must be Hugo Liro. How do you do?HL: How do you do? I’m pleased to meet you Mr Smith

BS: I’m pleased to meet you too. Please call me Bob.HL: And you must call me Hugo.BS: May I introduce you to my colleague, our export sales manager, SimonDallas? Simon, this is Hugo Liro.HL: How do you do. I’m pleased to meet you at last after all our communication by e-mail and on the telephone!SD: Did you have a good trip?HL: Well, we had three hours delay at the stopover because they had problemsrefueling the plane, that’s why we are so late, I’m afraid.BS: It doesn’t matter; we have had some extra time to work out our salesstrategies for the meeting. My car is in the underground carpark – have you gotany luggage?

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HL: Just a couple of suitcases with samples in them – they should have arrived bynow.SD: Let’s go and get them and then we’ll give you some lunch before we go to thehotel…

Exercise 1 What would you say?a) Good afternoon Mr. X. How do you do? ____________________________ b) Good morning X. How are you? ________________________________ c) It’s nice to meet you. ___________________________________ d) How is business? __________________________________ e) Have you met Joanna Trilby? _______________________________ f) Did you have a good trip? ________________________ g) How do you know my marketing manager? ________________________ h) Let me give you my card. ____________________________ i) Would you like a coffee? _____________________________ j) Haven’t we met somewhere before? _____________________

Lesson 3 WAYS OF TRAVELING Discussion questions: Why do people travel?

Do you like to travel? Why/why not?

3.1 Traveling by airVocabulary: Airport, airliner, to take off, to land, to get on a plane, to get on board

on a plane, get off a plane, book/reserve a flight for London, direct flight, a flight via New York, airline ticket, travel/go first/business class, travel/go tourist/ economyclass, check-in desk, to check-in, suitcase, hand luggage/carry-on baggage(Am.E.),aisle seat, smoking/non smoking section, boarding card, go through the passportcontrol, departure lounge, gate, fasten seat-belts, luggage compartment, baggage

(re)claim area, pass/go through the customs.

Dialogue: At the airport B. Bloggs: Excuse me. Which terminal does flight AL602 go from?

Air hostess: Terminal B, Gate 42. You mast check in 60 minutes before departure

on an international flight , or 30 minutes before departure on a domestic flight.B. Bloggs: And where do I check-in?AH: The check-in desk is over there- just behind the Tarom desk.B. Bloggs: Thank you. Good morning. I’d like to check-in please.A.H: Good morning, Sir. Could I have your ticket and your passport, and

could you put your luggage on the scale? Have you got any hand luggage? Right,here is your boarding card . The flight arrives at 11.15 am local time, and you will

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have to put your watch forward by 5 hours. Please go through customs and

immigration before the duty free shops and go to the departure lounge on time. Your flight will be in about half-an-hour.

B. Bloggs: Thank you.Voice: This is the last call for flight number AL602, now boarding gate 42.

Bill Bloggs gets on the planeVoice: Ladies and Gentlemen, pleas fasten your seatbelt and extinguish allcigarettes. We are preparing for take-off.

At customs. Bill Bloggs has rather bumpy flight, then the plane lands. He gets

off the plane and goes off towards customs and immigration. He speaks to a customs

officer (CO).

CO: Have you got anything to declare, Sir?B. Bloggs: No, nothing in particular. Do I have to declare my camera?CO: No, that’s all right, sir. Could you open your briefcase please?B. Bloggs: Certainly.CO: Go through the green channel, please.

B. Bloggs: Thank you.

Air travel troubleOverbookingYou arrive at the airport, pass through security, only to find that your plane is

overbooked. Overbooked means that there are more air tickets sold on a plane thanthere are places available.

CancellationA decision to stop the flight that has already been scheduled. Ex: All flights have

been cancelled because of bad weather.Unconfirmed flightsIt would seem illogical that once you have booked and paid for your flight, you

have to reconfirm. Certain flights however have to be confirmed either 48 or 72

hours before departure. Check with your travel agent before going.IllnessA surprising number of illnesses, both common diseases such as measles and

chicken pox and more serious ones such as diphtheria or mumps can prevent youflying out. The policies vary from one airline to another so it is better to check withthe airline concerned. They may ask you to produce a medical certificate saying thatyou pose no risk to other passengers or airline staff.

No passportYou are unlikely to be able to travel on an airline if you have forgotten your

passport, if it has expired or if you don’t have the right visa. This is because thecompanies can be heavily fined by the immigration department of the country you

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are flying to. So do check your documents (particularly the expiry date) before youleave.

Gate closing timeThe closing time varies from one another but the ground staff at the departure gate

can refuse entry if you are too late.

Drunken or disorderly behaviourIt is an offence both to board a plane drunk, and to get drunk on the plane. Theground staff can prevent you from boarding, and the captain has the final decision.Just stick to water.

JokesIn these days of high security flying, a joke about what you have in your baggage

(such a bomb), or saying that you did not pack your own bag, can lead to an arrestand even prosecution. So keep your jokes and good humor to other situations.

Exercise2 Fill in the sentences using the words below.Overbooked passengers confirm cancelledTerminal airsick customs lost luggageInformation transfer delayed flightContact number suitcase stopover announce

a) I’m sorry there’s no seat. You didn’t __________your reservation 24 hoursin advance.

b) We regret to _________ that __________ TWA 530 has been ____________(will be late).

c) I’m afraid your luggage has been held up in _________.d) __________ __________ for Miami should proceed to gate 18.e) Oh no! I’m in the wrong _________________.f) My ____________ hasn’t arrived.g) You’ll have to go to ___________, then.h) I’m sorry Sir, the plane has been ____________, and the next one is in an

hour.i) There are no seats. The plane is __________. j) Could you please leave a ______________.k) Would passengers for flight TWA 530 go to the TWA desk in hall 18 for

further ________.l) I hope it’s not bumpy ride – I get _____________.m) I booked a direct flight without a ______________.

3.2Traveling by rail (train), by water (sea, river) and by road (car, bus)

Traveling by rail (train ). Vocabulary:

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The tickets you may buy: A single ticket, a return ticket, a first class ticket, a

second class ticket, a non-smoking carriage, a ticket office.

At the railway station: The first class train; an early/late train, the milk train,

what time does the next train for Paris leave? Is this train going to Frankfurt,

please?, Which platform for Paris, please?, Where will the carriage be on the

platform? Is there a waiting room? Upon arrival there are connecting trains. Wecan get a train right through to Frankfurt.

Dialogue: At the railway station Bill Busy talks with a station master (S.M) at the railway station.

B.Busy: Excuse me, what time does the next train for Paris leave?

S.M.: At 14.15, then at 14.45, after that every half hour until 22.15.B.Busy: Where will the first class, non-smoking carriage be on the platform?S.M.: You should wait in the middle of platform.B.Busy: Which platform does the train for Paris go from, please, and is

there a waiting room?

S.M.: Platform4, but you’d better hurry, Sir, it’s about to leave.B.Busy: One last question – is there a direct link to Frankfurt?

S.M.: Yes, there is. You just need to walk down the platform and the train iswell-indicated. You’ll need about 10 minutes to get there.

B.Busy: Thank you.

Traveling by water (sea, river). VocabularyCould you tell me where the Isle of Wight ferry goes from?

Foot passengers follow the green markings.How long is the crossing?It’s only a 15-minute ride.A boarding loungeA hovercraft- корабль на воздушной подушкеA through ticket –un bilet de trecere.

Dialogue : At the ferry port Bill Busy wants to take the ferry and talks with the harbor master

B. Busy: I’ve just come from London and want to get over the water . Could you

tell me where the Isle of Wight ferry goes from?H.M.: Have you got a through ticket ? If not, you’ll have to go to the ticket office

first.B. Busy: That’s all right. I bought a through ticket in London.H.M.: Foot passengers follow the green marking to the boarding lounge.

Otherwise, you could take the “Fast Cat “- it’s our new super-speed ferry, it leaves inten minutes and it’s only a 15-minute ride. However, you can only take hand-luggage. Upon arrival there are connecting trains to take you where you want. You

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could also take the hovercraft which is only a 10 minute-crossing and you arrive near the town centre.

B. Busy: It’s difficult to decide.H.M.: If it’s comfort you want, take the club lounge on the ferry- there are

business facilities including desks, electronic sockets and phones- you can even send

a fax if you want. There’s also a waiter service and free newspapers if you want torelax.B. Busy: That sounds like the best idea- how long is the crossing?

H.M.: It usually takes 35 minutes- the sea is calm today so there should be nodelay.

B. Busy: And when it’s rough?

Ticket information- Tickets are available from ticket agents or ports or on the boats (in high season

it is sometimes not possible to buy tickets on board). Tickets prices are regulated bythe government.

- Three classes of tickets: first (luxury), second and third (deck) - most peopletravel deck class

- A return ticket usually means a 10% discount.- Half-fare for children aged 4 to10- Cash payment only (credit cards not usually accepted).- Tickets are normally non-transferable.

Traveling by road ( bus).VocabularyAt the bus stop: Excuse me, is this the right bus stop for Bembridge?

Could you tell me where the bus stop for Bembridge is?What time does the next bus go?

This stop is for the southbound buses. Aceasta oprire este pentru autobuzele care

pleaca spre sud. Эта остановка для автобусов, которые eдут на юг.

It’s a through bus to Ventnor, stopping at…The services do vary during school terms and on bank holidays. Aceste servicii

variaza in timpul vacantelor scolare si zilelor nelucratoare. Услуги

действительно изменяются во время школьных каникул и нерабочих дней.

I’d like a single to Bembridge, please.

That’ll be 90 pence please.

a double-decker- двухэтажный автобус, autobus cu 2 etaje.

a rack -un portbagaj

a season ticket -un abonament, абонемент

Dialogue: At the bus stop

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B.Busy: Excuse me, could you tell me where the bus stop for Bembridge is?

Passer-by: This stop is for the southbound buses. The northbound buses or the buses for Bembridge usually go from over there.

B.Busy: Thank you. Excuse me, is this the right bus stop for Bembridge?

Passer-by: Yes, it is. It’s a through bus to Ventnor, stopping at Bembridge,

Sandown and Shanklin.B. Busy: What time does the next bus go?

Passer-by: On the timetable it says at 18.20, although the services do vary duringschool terms on schooldays and on bank holidays.

B. Busy: Where do I buy my ticket?Passer-by: You buy it from the driver as you get onto the bus unless you have a

season ticket .B. Busy: Ah- here comes the bus – how wonderful, it’s a double-decker!B. Busy: I’d like a single to Bembridge, please.

Driver: That’ll be 90 pence please. Here you are, Sir.B. Busy: Thank you very much.

Lesson 4 IN THE TOWN (CITY)

4.1Things to see in the town. Where in the town? Vocabulary:

Town centre/ downtown (Am.E.), shopping centre/mall, square, bridge, railwaystation, bus station, underground/subway (Am.E.), police station, airport, ferry port/sea port, bank, post/mail office, hotel, café, supermarket, apartment block/apartment house (Am.E.), block of flats, crossing/crosswalk (Am.E.), pelicancrossing, zebra crossing, intersection, cycle path, school, library, park, museum,theatre, church, motorway/expressway (Am.E.), traffic lights, traffic jam, bookstall/news-stand(Am.E.), telephone box, litter/rubbish bin, bench.

Центр города , торговый центр, площадь, мост, железнодорожный вокзал,

автовокзал, метро, полицейский участок, аэропорт,( паромный) порт / морскойпорт, банк, почта , гостиницa, кафе, супермаркет, Жилой дом , пешеходныйпереход, пересечения велосипедной дорожки, школa, библиотекa , парк, музей,театр, церковь, автомагистраль, светофор, пробкф, киоск / газетный киоск,телефонный будк, мусор / мусорное ведро, скамейка.

Where in the town? In the middle of the park, on the other side of town, cross thestreet, round the corner, at/on (Am.E.) the corner of the street, at the traffic lights,opposite the hotel, in front of the railway station, near the airport, by/next to, theseaport, in/on(Am.E.) the high street/main street(Am.E.), in the same street as the post office, behind the tower block, through the subway/underpass, under the bridge.

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Где в городе...? В центре парка, на другом конце города, перейти улицу,

перейти через дорогу, за углом (улицы), на углу улицы (Дом на углу улицы ),на светофоре, напротив отеля, перед ЖД-вокзалом, недалеко от аэропорта

рядом с морским портом, на главной улицы, на той же улице где находитсяпочтф, за башню, через метро / Подземный (пешеходный) переход пе, под

мостом. Dialogue:

A: Is this the way to the Central Park?B: Yes, it is./ No it isn’tA: Is this the right way to the car park?C: I’m sorry I don’t know. I’m a stranger here myself.A: How do I get to the sea/ferry port?D: I’m going that way, I’ll show you. It’s in that direction, but I’m not sure where

exactly. Go along here and ask again.A: Does this bus/train go to the town centre?E: Yes, it does. / No, it doesn’t. You‘re on the wrong bus.A: Excuse me, can you tell me where to get off?E: Go two stops and get off at the next stop/ at the next stop bus one.A: Excuse me do I have to change?E: Yes, you have to change at the fourth station.A: Excuse me, where’s the next bus stop?F: It’s round the corner to the left. It’s the second turning on the right.

A: I’m looking for Victoria Station, is it far from here?G: It’s not far, you can walk.

/ It’s on the other side of town, you’d better take a taxi.

4.2 Asking and giving directions in the streetAsking the way: Excuse me could you tell me the way to…

How I can get to the airport?Giving directions: Carry strait on. Keep on for about 500 metres. Go strait ahead

along this street till you come to the traffic lights. Take the number 3. Take bus/trainto London.Turn left/right at the traffic lights- la semafor o luati la stinga/dreaptaTake the Winchester Road- mergeti spre drumul spre Winchester Take the second exit- a doua esireTurn into Miles Avenue- cotiti pe Miles AvenueGo up the road as far as- mergeti drept pina laTurn round at the end of the road- va intoarceti la capatul drumuluiIt’s on the corner of … street and … street- este pe colt intre… si …You are nearly there- aproape ati ajunsIt’s on your left/right - este la stnga/dreapta dumneavoastra

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Извините, не могли бы вы мне сказать...Как я могу добраться до аэропорта?

Предоставление направлениям: идите прямо. Продолжайте около 500 метров.идите прямо по этой улицы, пока пока не дойдете до светофора. Возьмитеномер 3. Автобус / поезд в Лондон.

Поверните налево / направо на светофоре,Возьмите дорогу(пут) к ВинчестерВозьмите второй выходпровернуть на проспекте Milesидите прямо по дороге до...Повернитесь в конце дороги,Это на углу улицы ... между ... и ...Вы почти ТамЭто на левой или правой стороны

Prepositions used to show the directionsAt, from, into, in, out of, over (peste, за, по ), above, through (prin, через),

opposite (opus, напротив), up, by/next to(linga, рядом с), beside (linga, у) between,around, in front of, to, on, off, under(sub, под), below (ниже, под), along (de-alungul, по), towards (spre, catre, к, в направлении), down, near, away from, behind.

Exercise 3 Fill in using the proper preposition . Where are you going?

a) Go ________ the park. b) Drive _______ the flyover. (pasaj)c) It is ______the corner of Briton Road and Elbury Street.d) The car park is _____ the cinema.e) He goes to work ______ a bicycle.f) Park the car ______ the office.g) The bank is ______the High Street.h) It’s a long way _____Land’s End ____John o’ Croats.

i) The office is ______ the showroom. j) Go ______the hill.k) Careful! There are road works ______.l) Drive slowly _____the housing estate.m)The factory is ______ the HLP plant and the OSF works.n) Come ______ Melbury Road ______ Summer Street.o) Go ______the warehouse and stop at reception. p) Go ______the level crossing.q) Go ______the roundabout and take the second exit.r) The bureau de change is _______the Budapest Hotel.s) Get _____the motorway at exit 10 and _____ at exit 17.t) Go _____ the station, and turn left.

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u) The factory is ______ the no entry sign.v) The urban activity zone is _____ the ring road.w)Go _____ the main street as far as the traffic lights.x) The industrial estate is _____ the town centre.y) The plant is just _____the shopping mall.

z) You can get a taxi ____the town hall. Dialogue: In the street Arno Jones is into his car and wants to find the Wayfield offices.

A.J.: Excuse me. How do I get to the Wayfield offices, please?

P.B.: Let me think… Take the Winchester road, turn right, take the fourth turningon the left, keep going until you get to the roundabout, take the second exit and it’sstrait on past the Youngster factory, it’s on your left.

A.J.: Could you show me on the map?P.B.: Yes, of course.A.J.: Is it a long way?P.B.: Only about fifteen kilometers.A.J.: How long will it take to get there?P.B.: At this time of day, about half an hour- this is rush hour!………A.J.: Excuse me, I’m lost. I’m looking for the Wayfield officer.P.B.: Oh dear. You’ve gone the wrong way. You’ll have to turn round at the end

of the road, go back to the roundabout (sens jiratoriu, круговое движение) and takethe first exit. After that, you go up the road as far as the Youngster factory, turn leftinto Miles Avenue, Then come out of Miles Avenue into Jelly Street and you can’tmiss the office block on the right.

A.J.: Could you draw me a map?P.B.: Certainly. Have you got a pen and paper?A J.: Here you are, and think you very much for your help.P.B.: You are welcome.

4.3 Information request – Solicitarea informatieiVovabulary: What you may sayExcuse me, I’m a stranger in these parts. Excuse me, I’m lost.Could you tell me where the bank is, please?Is there a bank near here please?How do I get to… please?How far is it? Is it a long way?How long will it take to get there?Could you show me on the map?Thank you anyway; Thank you for your help.What may be answered?

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I’m afraid/I’m sorry that I don’t know. I don’t come from here.To ask again- mai intrabati, переспрашиватьYou have gone the wrong way.- ati gresit drumul, Вы пошли не в ту сторону.Go straight along the High street - mergeti drept inainte pe drumul principal,

Идите прямо по главной улице.

запрос информации Что вы можете сказать:Простите, я иностранец. Простите меня, я потерял.Не могли бы вы мне пожалуйста сказать, где находится банк,?Есть банк недалеко отсюда, ?Как добраться до ... ?Как далеко ? Это долгий путь?Сколько времени потребуется, чтобы добратся до...?Не могли бы вы показать мне на карте?Спасибо в любом случае, спасибо за вашу помощь. Что можно ответить? Я боюсь, / Мне жаль, но я не знаю. я тоже иностранец.переспрашиватьВы пошли не в ту сторону -. Поворот не туда,Идите прямо по главной улице.

Exercise 4 Arrange the sentences in a correct order to make up adialog/conversation.

Taxi please!a) Here you are. Keep the change. b) That seems a bit expensive.c) Where to, sir?d) We’ve arrived at the airport, sir.e) Look at the sign “The driver has the right to accept or refuse the hire”.

f) Could you give me a receipt?g) I’ll have to charge a special rate for the monkey and excess baggage.h) Certainly, enjoy your flight.i) I’ll be about 50$, sir. j) Thanks you squire.k) I’d like to go to the airport. What is the taxi fare to Heathrow?l) All right, then.

Lesson 5 MEANS OF TRANSPORT. RENT A CAR

5.1. Means of transport

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Bus, coach, tram/street car(Am.E),Trolley-bus, taxi/cab (Am.E), car, sports car, police car, ambulance, motor bike, scooter, bicycle, underground/subway (Am.E),train, high speed train, planе, helicopter, ship, boat, motor boat, rowing boat, yacht,ferry coach, lorry, track.Автобус, Автобус, трамвай , троллейбус, такси, автомобиль, спортивный

автомобиль, полицейская машина, скорая помощь, мотоцикл, скутер,велосипед, метро, поезд, скоростной поезд, самолет, вертолет, корабль, лодка,катер, лодка, яхта, паром, грузовик ( автомобиль).

Text: TravelingPeople can use different means of transport.The bicycle is the cheapest. The motorcycle is also cheap but it is not good for

long distances.With a car people can travel comfortably for long distances and they don’t get

very tired.Beautiful and comfortable ships cross seas and oceans from one continent to

another.Planes carry passengers very quickly to various parts of the world. Yet, many

people believe that the best means of transport is the train. They like to sitcomfortably in the train and admire the nature through the window. If they arehungry they may have their meals in the dining-car. If they travel at a long distancethey buy tickets in a sleeper. Train lovers like to meet new people on the train and

talk to them. Most people prefer to travel by through trains. People go to a bookingoffice to get tickets. They may buy single or return tickets.

5.2 Rent a carVocabulary

I would like to rent / hire a car Я хотел бы взять на прокат автомобильCould I see your driving license please? Могу ли я увидеть ваши водительские

права?

Could you fill in this form? Не могли бы вы заполните эту форму?There are unlimited mileages. неограниченный пробег

The tank is full (rezervorul este plin, Бак заполнен).Here are the keys, the car is in the underground car park. Вот ключи, автомобиль

в подземном гараже.I picked up the car at the airport. Я взял машину в аэропорту.It’s on my expenses( este pe cheltuelele mele, Это на мои расходы).On the road На дорогеTo follow the directions carefully- тщательно следовать инструкциямThe distances are huge (Distantele sunt mari, Расстояния огромны).The main roads. Single line traffic. The road signs.The highway police. To jump the traffic lights.

15



To get caught in a traffic.SecurityIt’s icy/ there are icy patches.The road is snowbound. (дорога заснеженная)The motorway is fogbound. (Автомагистрали окруженный туманом)

The seat-belt is compulsory.Do not exceed the speed limit.( Nu depăşesc limita de viteză, Не превышайтеограничения скорости)

No over-taking (nu este permisa depasirea, обгон не разрешен)

5.3. Road signs and warningINFORMATION / ORDER

1. Keep left – ţineţi stînga2. Reduce speed now3. Exit4. Halt - stop5. Turn on lights6. Waiting limited (8am-6pm 20 minutes in any hour) – limita de asteptare7. Single file traffic – sens unic8. Slow – conduceti cu viteza micaWARNING

1. Watch out for children – atentie copii

2. Give way/ Yield- cedare3. Diversion - deviere4. Low bridge – pod jos5. Duel carriageway / major road ahead – drum pricipal –drum cu 4 benzi, drumnational6. Road works ahead – drum in lucru7. Bends for 1 mile – Viraje pe 1,6 km8. Weight limit (12 tons 4 miles ahead) – greutate redusa

9. Height restriction – inaltime limitata10. Cattle crossing – atentie, animale11. Slippery when wet – alunecos si umed12. Steep hill (engage low gear)- panta abrupta13. Temporary road surface – drum cu suprafata provizorie , Временные

дорожного покрытия

5.3. Дорожные знаки и предупрежденияИнформация

1. Держитесь левой стороны2. Снизить скорость сейчас

3. Выход16



4. остановить5. Включите фары6. Ожидание ограничено (8 утра до 6 вечера, 20 минут)7. односторонняя дорога8. медленно

ПРЕДУПРЕЖДЕНИЕ1. Внимание дети2. уступите дорогу3. Утечка4. Низкий мост5. Национальная дорога 6. Дорожные работы впереди - барабан lucru

7. Изгибы на 1 милю8. Вес предел (12 тонн в 4 милях впереди)

9. ограничение высоты10.11. Скользко когда влажно12. крутой холм13. временные дорожные покрытия

Exercise5 Find the names of the means of transport in the snake bellow.

Highspeedtraincarhydrofoilaeroplanebushelicoptertrainshattleferrycoachundergroundhovercrafttaxishipyachtboattrain

Lesson 6 TICKET RESERVATIONбронирование билетов

6.1 Buying an airplane ticket from a travel agency Cumpararea unui biletde avion de la o agenţie de turism. Покупка авиабилет от туристическогоагентства

Questions you may be asked вопросы которые могут быть заданыHow can I help you? Как я могу вам помочь?

What day are you flying on? когда вы полетитеWould you like to travel Business class or Economy class?

A single ticket/ one-way (Am.E) билет в один конец

A return ticket/ a round trip (Am.E) билет туда и обратно

A long-haul/ short- haul flight( zbor lung, pe distanta lunga/scurta) Длинный

/короткий полет( перелет)

There is a stopover at Detroit . Avionul face o escala la Detroit. Самолет делает

остановку в Детройте

There’s also a time difference of 10 hour. Diferenta de fus orar este de 10 ore.

Pазница во времени 10 часов

You may have jetlag.(Probabil sunteti oboist datorita diferentei de fus orar,

Может быть вы устали из-за разницы во времени).17



You should take traveler’s cheques (ar trebui sa luati cecul de calatorie)

You‘ll need to check-in one hour before departure Вам необходимо пройти

регистрацию в течение одного часа до вылета

You will need to confirm your reservation 24 hours before departure. Вам

нужно будет подтвердить бронирование 24 часа до вылета

What the traveler may say / что путешественник может сказать/ответить I’d like to enquire about flights to… Я хотел бы узнать о рейсы в ...

Out on Wednesday, back on Sunday. plecarea miercuri, intoarcerea duminicа.

отъезд в среду , приезд в воскресенье

What time is the direct flight to…? Какое время прямой рейс до Лондона

How long is the flight? Сколько длиться полет?

Do I need to apply for a visa? Должен ли я подать заявление на получение

визы?

Do I need any vaccinations? Нужно ли делать прививки? какие нужны

прививки?

Is there any cancellation fee?(exista o taxa in caz de anulare e unei rezervari)

есть переплата для аннулирование бронирования Do I have to take out insurance? нужно ли м не страхование

There’s a visa agreement between most countries. (exista un accord bilateral in privinta vizei intre majoritatea tarilor) двустороннее соглашение о выдачи виз вбольшинство стран

Dialogue:T.T.: Totaltours Travel agency, can I help you?

J.R.: Yes, good morning. I’d like to enquire about flights to San Francisco. Яхотел бы узнать о рейсы в Сан-Франциско

T.T.: Certainly, what day are you flying on?

J.R.: Out on Wednesday, back on Sunday.T.T.: Would you like to travel Business class or Economy class?

J.R.: It’s a long flight I think. Business class please. By the way, how long is the

flight?T.T.: Direct it’s a long-haul flight – about 9 hours. With a stopover at Detroit ,you’ll need to count another 3 hours. There’s also a time difference of 10 hours – becareful of the jetlag (усталость в связи с разницей во времени )when you come back!

J.R.: I’d prefer no stopover. Do I need to apply for a visa?

T.T.: Not any more. There’s a visa agreement between most countries these days.You just need a passport and a returned ticket.

J.R .: Do I need vaccinations or special medical treatment( специальноелечение) to go to the States?

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T.T.: Not at all, however I would suggest that you take traveler’s cheques

(туристический ваучер/ путевкa ). It’s very difficult to change money in thesmaller towns in the States, but even the supermarkets accept traveler’s cheques.

J.R.: Is there a cancellation fee, or do I have to take out insurance?

T.T.: There’s no need for insurance if you are traveling Business Class. For an

Apex flight, it’s better. However, you should take out medical insurance.J.R.: Fine, so what time is the direct flight to San Fransisco?

T.T.: It leaves from Heathrow airport at 10.15 am. You’ll need to check in one

hour before departure.J.R.: That sounds fine. Can you deliver the tickets to my office?T.T.: Certainly. You will need to confirm your reservation 24 hours before

departure. Could you give me your credit card number, and your address…

Exercise6 What is the right word? указать правильное слово

a) Do we need to apply for a visa / cancellation? b) Have a good travel / trip.c) I’d like to book / reserve a flight to Sidney.d) I’d like to enquire / inquire (узнать / спросить) about a train to Manchester.e) How much / many is a ticket to Ryde?f) He wants a single / simple ticket to Madrid.g) There is an 8-hour time difference/ jetlag between Paris and New York.h) He is very tired (усталый) today – he must be suffering from time difference /

jetlag .i) You need to check-in /register 30 minutes before take-off. j) The journey / travel (путешествия)will take 5 hours.k) The trains leave one time / once an hour.l) Air travel / air voyage is the fastest way to go to most places

6.2 Baggage tips and informationWe recommend that you:

-Lock your luggage.- Place your name and address on the inside as well as the outside of your luggage.

- Carry valuably items such as electronic equipment, computers, cameras, cashand jewellery with you on board the aircraft (in your hand luggage).

- Carry necessary items such as passports, identification, medication and keys on board the aircraft with you.

- Claim your luggage immediately upon arrival.- Firearms must be declared.

The air company assumes no liability for: Авиакомпания не несетответственности за

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- Unsuitably packed fragile or perishable items. авиакомпания не несетответственность за хрупкие или скоропортящиеся предметыперевозимые в багаже

- Previously damaged or over-packed bags. Раньше поврежденные багажы- Damage or loss of protruding parts (Повреждение или потеря

выступающих частей багажа) such as wheels, straps, pockets, pull-handles,hanger hooks (колеса, ремни, карманы, выдвижная ручка , Крючок ) or other items attached to the luggage.

- Minor damage such as scratches (zgirietura), scuff (zgirietura usoara), dents(umflaturi/taieturi), cuts and dirt resulting from normal wear and tear.Незначительные повреждения, такие как царапины, потертости,вмятины, порезы и грязь в результате нормального износа.

Baggage liability limitationsLiability for loss, delay or damage to luggage is limited to an amount per kilo for

checked luggage and per passenger for unchecked luggage unless a higher value isdeclared in advance and additional charges are paid. The carrier assumes noresponsibility for fragile or perishable goods.

Ответственность за потерю, задержку или повреждение багажаограничивается суммой, за килограмм зарегистрированного багажа иодного пассажира за незарегистрированный багаж, если большая ценностьзаявлена раньше и заплачены дополнительные сборы. Перевозчик ненесет ответственности за хрупкие или скоропортящиеся товары

Dangerous goods in checked and carry - on - luggageОпасные предметы не разрешенные в пассажирском багаже в ручнойклади.В ручной клади нельзя провозить опасные предметы

Some seemingly harmless materials used every day at home or at work can bevery dangerous on board an aircraft. Некоторые безвредныу материалы,используемых каждый день у себя дома или на работе могут быть оченьопасны на борту самолета.

Do not pack or carry on board: Не следует упаковывать и нести на борт:

Flammable liquids, gases or solids such as paints, matches…Легковоспламеняющиеся жидкости, газы или твердые вещества, такиекак краски, спички ...

- Fireworksб Фейерверки- Household items such as bleach, solvents… Бытовые предметы, такие как

отбеливатели, растворители- Pressure containers such as spray cans…контейнеры под давлением таких

как аэрозольные баллончики ...- Weapons: any form of weapon must be unloaded, declared and packed in

specific containers for shipment. Оружие: любая форма оружие должнобыть разряжено, объявлено(заявлено), упаковано в специальныйконтейнеры для транспортировки.

20



The above list is not all-exclusive.

Exercise 7 Match each problem to a sentence to make an adequate response.

Problems: 1) My briefcase has been stolen (был украден), and all my papers wereinside.

2) I have been at the baggage claim area (зона получения багажа) and mysuitcases are not there3) Some items have been taken out of my bags.4) This isn’t my suitcase although it looks the same5) The airline has refused some of my baggage. Авиакомпания отказалась от

некоторых из моих багажа.6) My bags have been damaged. Мои сумки были повреждены.7) My luggage didn’t follow me on my connecting flight.8) I can’t find my luggage. Я не могу найти свой багаж.9) My suitcase has completely disappeared. Мой чемодан полностью исчез10) My suitcase has been opened. Мой чемодан был открыт

a) Could you give us a full description of the suitcase and the contents, please? b) Have you checked with lost properties (obiecte pierdute) ?c) I’m afraid your baggage has been sent to St. Petersburg. We will deliver it by

taxi as soon as we possibly can.d) Let me look at the lock, Madam. Oh yes, your bag was not locked (закрыт на

ключ) so we cannot be held responsible.e) Please make your complaint to the carrier in writing within seven days.

Пожалуйста, сделайте жалобы перевозчику в письменном виде в течениесеми дней.

f) I think you should contact airport security.g) If you left your luggage unattended, it may have been blown up. Если вы

оставили свой багаж без присмотра он, возможно, был украденh) It must be overweight. Please go to the cargo desk to have your luggage

forwarded ваш багаж имеет лишнего веса.(Vă rugăm să mergeţi la biroulde marfuri să vedeti daca bagajele dra. au fost transmise.)i) Let me have your ticket and the details of your journey. j) The security agent must have seen something dangerous on the x-ray monitor.

6.3 Discussion question. What documents do you need to travel to…?

Lesson 7 TOURIST ATTRACTIONS AND FACILITIES

7.1 Tourist attractions and facilities Туристические достопримечательности

21



Types of tourist attractions and facilities: museum(s), cathedral(s), church(es), park(s), hotel(s), amusement park, botanical garden(s), shopping mall (US)downtown (US) gallery(ies), harbor, bank(s), telegraph. музей, собор, церковь ,парк , отель, луна-парк, ботанический сад (ы), торговый центр галерея , порт,банк, телеграф.

Sydney’s top fifteen tourist attractions .:1 National Maritime Museum 9Aquarium2 Chinese Garden and Chinatown 10 Sydney Observatory3 Sydney Harbour Bridge 11 Luna Amusement Park 4 Museum of Contemporary Art 12 Sydney Tower 5 Queen Victoria Building 13 Sydney Harbour 6 Sydney Opera House 14 Taronga Zoo7 Royal Botanical Garden 15 Bondy beach8 Art Gallery of New South Wales

TEXT: THE REPUBLIC OF MOLDOVAMoldova is a small, but beautiful country. Many people call it a horn of plenty.

There are lovely vineyards and orchards full of delicious grapes and fruits here. Itlooks like a bunch of grapes on the map of Europe.

We are very proud of the ancient Codrii. They keep lots of secrets about thehistory of this sweet piece of land.

The river Nistru can tell you a lot of legends and tales about our country and its people. The two medieval Moldovan fortresses are on the river Nistru. Numerousmonasteries were built on the Raut and the Nistru River, in the woods and other places of rare beauty.

There is one thing that makes Moldova special. It is the wells, that are travelers’ best friends. There is nothing better on a hot summer day that the clear and coolwater of the wells. Nowhere in the world can you see many wells along the roads, invillages and towns.

Houses in Moldova are another attraction. Moldovans believe that everyoneshould plant a tree, build a house and dig a well.The heart of our country is Chisinau, its capital. This white and splendid city is

situated on seven hills.The people of Moldova are very special, too. Kind, hardworking and hospitable,

they are also very artistic. Everybody admires our beautiful ballads and doinas.

Places of interest in Maldova:Soroca Fortress (1499)The Curch Monastery ( Orhei, 1810)The hermitage of Butuceni, Orhei – Schitul ButuceniSpring Calaraseasca, Ocnita- Isvorul

22



The Oak-tree of Stefan the Great (Cobilcea, Soldanesti)The Monastery Capriana (Straseni, 1545)Repicolous Monastery Tipova ( Resina, 16-17 century) – manastirea rupestraThe river NistruThe church Sf. Dumitru (Orhei )

Rudi Monastery, DonduseniThe Monastery Noul Neamt (Chitcani, Slobozia)The house of the painter Igor Vieru ( Cernoleuca, Donduseni)Saharna Monastery, RezinaThe church “ St. Maria is dormition” (Causeni, 15-17 century)

Places of interest in ChisinauThe Gates of the CityParliament of the Republic of MoldovaThe Residence of the President of Moldova National PalaceMunicipality of Chisinau/ The Town hall of ChisinauTriumphal ArchArt museumThe Circus Organ HallThe House of Culture of railway workersThe monument to Saint Stefan the Great

The church Saint Parascovia of Sikhla National Museum of Fine Arts National Museum of HistoryCathidral the Birth of GodThe church of St. PantelemonThe Cathedrale of St. Tiron ( Ciuflea church)

7.2 At the bank

Typical phrases:Tell me, please, where I can change dollars into euros? Скажите, пожалуйста,где я могу поменять доллары на евро?Where is the nearest bank? Где находится ближайший банк?When the banks are open here? как работают банки?Is the bank open now? открыт ли сейчас банкWhen are the banks closed here? Когда банки закрыты?

I would like to change euros into pounds. Я хотел бы менять евро наChange me, please, dollars into local currency. Изменение мне, пожалуйста,

доллары на местную валюту.What is the exchange rate today? Какой обменный курс на сегодняшний день?

23



Your passport, please. Here is my passport.Your address, please. / Where do you live?Here is my address.I want to use this check in dollars, please.Give me large banknotes, if you can. I need some change.

Change me this banknote / bill (Am. E.) into ( small ) change.I want to open a new account here. What kind of an account would youlike to have? Я хочу, чтобы открыть новый счет. Какой счет вы быхотели бы иметь?

I need a current account/ a deposit account. текущий счет / депозит.Your identification, please.What can be the rate of interest (процентная ставка) from my money?Your interest can be from three to five per cent.And what about getting a credit card?You can have a credit card and some other services of our bank.Let us fill in a few forms. заполнить несколько формGive / Make me the state of my account, please. Сделайте мне состояние

моего счета Give me the receipt.I want to pay some money into my account, please. Я хочу положить деньги

на свой счетPay four hundred pounds in (to) my current account, please.I want to withdraw money from my account, please. Я хочу, снять деньги со

своего счетаI’d like to close my account. Я хотел бы закрыть свой счетюShall I sign this? Sign here, please.

Dialogue: At the bank.Customer : Hello. I'd like to deposit this check into my savings account.Teller: OK. That gives you a new balance of $ 956.Customer : Thanks.

Also, I’m interested in getting a car loan. Do you happen to know what theinterest rates are?CS: That depends on the amount you borrow. But you'll have to talk to one of

our loan officers.Customer: I see. Where can I find a loan officer?CS: Our loan department is located on the second floor.Customer: Thanks. One last question. Do you have any credit card applications?CS: Yes, here's one.Customer: You've been very helpful. Thank you.CS: You're welcome.

Lesson 8 HOSPITALITY гостеприимство24



8.1 Making a booking on the telephone and by letter/faxVocabulary What you may be offered Что вам может быть предложеноa single, a twin room, a double room одноместный номер, двухместный номер

a suit with bath/ shower/ bathroom номер с ванной / душем / ванной

a front room - cu vedere la strada , номер с видом на улицуto look into the sea or sea view номер с видом на море

Would you like full board or half board? Хотите полный пансион илиполупансион?

Do you have air–conditioning in your rooms? У вас есть кондиционеры вномерах?

Booking бронирование Bell’s Hotel, how can I help you? Отель Белла, как я могу вам помочь?

I would like to reserve/ book… in the name of Smith. Я хотел бырезервировать / бронировать ... во имя Смит.

We’re fully booked. Мы полностью забронированы.I’m afraid we have no vacancies on that date. Боюсь, у нас нет вакансий на

эту дату.Could you tell me the price, please? Могли бы вы сказать мне цену,пожалуйста? Including full English breakfast and VAT. Включая полный английскийзавтрак и НДС.

Confirming подтверждение

В конце / начале регистрации мы будем требовать залога.Мы с нетерпением ждем встречи с Вами.Could you send me a confirmation? Не могли бы вы прислать мне

подтверждение? Could you hold the room until 9.30 pm? Не могли бы вы комнату до 9:30вечера?

For a late/early check-in we’ll require a deposit. за позднее регистрации мы

будем требовать залог

We look forward to meeting you. Мы будем рады вас увидетью Мы с

нетерпением ждем Вас.

Dialogue

BH: Bell’s Hotel, how can I help you?

JS: I would like to reserve a single room with bath in the name of Smith.

BH: Certainly, sir. What date?25



JS: The 16th June for two nights.BH: I’m sorry, we’re fully booked on 17th June.JS: That’s all right, I’ll come on 15th June instead, for two nights.BH: Would you like full board or half board?

JS: Half board please. Could you tell me the price, please?

BH: That’s 44$ per room per night, including full English breakfast and VAT.JS: Do you have air – conditioning in your rooms?

BH: I’m afraid not.

JS: It doesn’t matter.BH: All right, Mr. Smith. That’s a booking for a single room for two nights

beginning 15th June.JS: Could you send me a confirmation?

BH: Certainly. Could I have your name and fax number or address?JS: Of course, It’s…I’ll be arriving late, could you hold the room until 9.30 pm?

BH: Certainly, but for a late check-in we’ll require a deposit . Could you give mecredit card number?

JS: It’s 03314535.BH: Thank you for calling Bell’s hotel. We look forward to meeting you.

8.2 Arriving at the hotel. Checking in/out at a hotel.Vocabulary At the reception desk Good morning, Ms Jones, have you got a reservation?

I have got a reservation.Do you have any vacancies? У вас есть свободные номера?I’d like to check in. Я хочу разместиться в отелеI’d like to book a single room/a double room/ a suite/ a twin-bedded roomI’d like a room with a telephone/ a bath/a queen/king-size bed/a double bed/twin

beds/a balcony/a sea view.That’s three nights including breakfast.Could you fill in the registration form?

Here’s your key/ key-card.Room 123 on the first floor.What time do you serve lunch?Breakfast is served between 6.30 and 10 am.Dinner is from7pm.The night porter comes on at 11 pm Ночной портье приходит в 11 вечераThe carhop will deal with your car. paznicul parcariiI’d rather park it myself!Have you got any baggage/ luggage?I’ll call the bell-boy to take up your bags.That’s all right. I only have one small suitcase.Using services

26



Do you have a safe for valuables? У вас есть сейф для ценных вещей?Would you like a wake-up call? пробуждающий звонокYes, please ring until I answer! пожалуйста, позвоните, пока я не отвечу!Could I have a wake-up call at 6.30, please?Leaving the hotel выезд из отеля уйти из отеля

I’d like to check out please. Я хочу уйти из отеляI’d like to settle my account, please.I’d like to pay my account.Certainly, What room number?Which room were you in?What is the room number?What time do we have to vacate the room? покинуть комнату?Last check out time is at noon. Последнее время выезда (выезд из отеля) в

полдень.Did you use the telephone or the mini-bar?How would you like to pay?With my company payment card. Sign here please.Have a good trip

Exercise 8 Match the “Top and Tail”

a) Good morning, Star Hotel 1)a double/single/twin b) I’d like to book 2) we’re fully booked

c) Certainly, what 3) could you hold the room?d) Would that be full 4) rates?e) Would you like a suite or 5) a confirmation by fax?f) How much does it cost 6)how can I help you?g) The price includes 7)a deposith) I’m afraid 8) at 10 am and 4 pmi) Could you sent me 9) breakfast and all taxes. j) I won’t arrive before 9pm 10) conference facilities.

k) For all reservations, we require 11) date?l) Do you offer weekend 12) per night, please?m) We will need full 13) a room.n) We should like refreshments 14) a cheque for the deposito) Please find enclosed 15) board or half board?

TEXT THE PRIORITY BELL HOTELWe have an excellent range of rooms to offer the business market, which provide

a variety of sizes for different applications. This leaflet contains the floor areas, power and telephone connections, capacities and travel details. However, if you have

27



any special requirements, our Manager or reception will be pleased to help.Advanced booking is essential as the Hotel is used commercially all year round.

The restaurant: this room is ideal for banquet, buffet, or formal settings, as wella large meeting room for conference or seminar activities.

The Well room: this is a room with plenty of light for smaller business meetings

which can be served easily for bar and catering requirements.The waiting room: a small private room off the main lounge/reception area, idealfor small board, committee or sales meetings, interviews, etc.

Seminar equipment includes: flip charts and pencils, television and video,screen, fax machine, computer with internet facilities, OPH (overhead projector).

The bedrooms: all forty bedrooms (single, twin and double) are comfortablyfurnished and are en-suite with Sky TV, radio, direct dial telephone and courtesy teaand coffee. Laundry and dry-cleaning facilities are available.

Other hotel facilities: indoors heated swimming pool, gymnasium and steamroom, private enclosed car-park, express checkout and free airport shuttle.

Disabled facilities including lift.Golf, equestrian and fishing facilities available nearby.

Exercise 9 Find out the words which correspond to the definition bellow

a) A place to hold a meeting:_______________________ b) The surface area of the room: ____________________ c) How to get to the hotel: _________________________

d) Something you want just for you: __________________ e) Book before you arrive at the hotel: _________________ f) Your needs for food and drink: ______________________ g) A “paperboard”:_______________________ h) You need it to show transparencies: _____________________ i) A bedroom with two single beds: _______________________ j) A private bathroom: _____________________________ k) Telephone where you do not need the switchboard: _____________

l) Free tea and coffee- offered by the hotel: ______________________ m)To wash your clothes: __________________ n) To keep fit and healthy: _____________________ o) To keep your car safe:______________________ p) Check-out faster than a traditional one: __________________ q) Bus to and from the airport: __________________________ r) Equipment for people with special needs, including going up and down stairs:

________________________________

TEXTChecking in a hotelPart A

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The tourists arrive at the hotel. The receptionist (USA: reception clerk) checksthem in and assign their rooms. The guide tells the tourists about the hotel’sfacilities. The tourists ask him questions about entertainment, shopping andsightseeing.

The guide tries to make things easy and pleasant for each tourist. When there are

problems, he takes care of them immediately.Part BYou will get the keys to your room in a few minutes. In the meantime, kindly fill

in this registration form/card and hand them to the hotel receptionist (together withyour passport).

Would/ will you follow me please?We’ll go up in the lift, (USA elevator). We’ll take the lift to the second floor. Or

we’ll take the stairs. The lift is out of order so we’ll have to walk up.The rooms are to be vacated; you will have to vacate your rooms before noon on

the day of departure.Part CThe hotel has a quite lounge-bar/cocktail bar, a spacious dining room, a restaurant

and a coffee shop/a café.On the ground floor you will find a currency exchange office, a news-stand, a gift/

souvenir shop, a handicraft shop, a car rental agency/a car hire office, and a public phone/public call boxes. On the first floor there is a TV room, and a children’s playroom.

In the basement there is a sound proof disco. Other amenities include a sauna, agymnasium, a barber shop and a beauty salon/a ladies’ hairdressing salon/a ladies’hairdresser.

There are two pools, one for the grown-ups and another for the children. There’salso bowling, mini-golf and table tennis. Every evening an excellent band plays for dancing in the hotel.

All rooms have private bathroom/shower, color television/TV with remotecontrol, radio/alarm clock radio, in-house video, telephone and tea-and-coffee-

making facilities.All rooms have air-conditioning, hair-drier, and mini bar/a refrigerator stockedwith refreshments.

Telephone operators handle calls and provide a wake–up service. If you wantanything, dial the hotel operator or dial directly the extension of a service you desire.The hotel restaurant is open until 11 pm. But if you want something to eat later thanthat, just call room service. When you got out, please leave your keys at the receptiondesk (USA: front desk). If you have any problems or complaints, please let me know.Today we’ll have lunch in the hotel dining room at one o’clock. I’d like to meet youin the hotel lounge at 12.45. See you then.

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Lesson 9 PUBLIC SERVICES9.1 Public servicesVocabulary

Central heating, running water, water supply, gas supply, electricity supply.

Центральное отопление, водопровод, водоснабжение, газоснабжение,электроснабжениеRailway, post office, mail delivery, public transportЖелезная дорога, почта, доставка почты, общественный транспортCable television, telephone, telegraph.Кабельное телевидение, телефон, телеграф.Dry cleaner, shoe repair, amusement park.Химчистка,, ремонт обуви, парк развлечений.Cinema, theatre, disco, restaurants.Кинотеатр, театр, дискотека, рестораны.Pubs and bars, canteen, public library, internet caféбары, столовая, публичная библиотека, интернет-кафеLaundry/dry cleaning etc. Прачечная / химчистка и т.д.

Exercise9 Imagine that you are staying at a hotel what person or what

service have you contact to meet your requirements/needs.

1) I need to browse on internet contact laundry/ dry cleaner 2) I would like my breakfast in my room chambermaid/ housemaid3) I have too many bags and need help duty manager 4) I want to change money front desk (reception)5) I think my suit is rather dirty6) I need to wake up early the bank

7) I need to make a complaint8) I need some clean clothes! Laundry/dry cleaner 9) I need a taxi to get to the factory front desk 10) I need to talk to someone responsible bell-boy

about the conference facilities business centre 11) I need some more soap room service

Exercise 10 Choose the proper variant

I’m afraid it isn’t working.a) I’m afraid the … doesn’t work.Heating – satellite television –car park- lighting – direct-line telephone- lift- key

card- computer.30



b) I’m afraid there isn’t a / aren’t any …drink in the mini-bar - flip-chart - air conditioning - pens and paper – clean towels

– enough pillowsc) I’m afraid I think…there is a mistake in the bill –I’ll look into it – this isn’t what I ordered – I’ve

broken the fax machine – the room hasn’t been cleaned – someone has been smokingin this room.d) I’m sorry but I can’t find…my room key – my key card – hot water- my briefcase – the “Handyman”

conference – the public telephone – the restrooms.e) I’ll…check that for you – send someone up right away- have been overcharged- be with

you right away- send someone to repair it.

9.2 Weather and climateTropical climate, continental climate, temperate climate. (Тропический климат,

континентальный климат, умеренный климат Climatică tropicală, climat continental, cuclimat temperat)

It’s cold. It’s hot. It’s humid.High/ low air humidity (Высокая / низкая влажность воздуха; umeditatea a aerului

mare/ mica)

It’s cloudy (Это облачно) It’s foggy (Это туманно)

It’s windy (Ветрено) Wind sheltered (Ветер защищенном, ferit de vint)

It’s sunny. (Солнечно); Solar radiation (Солнечная радиация; radiatie solare)It’s frosty (морозный, geros); It’s chilly (холодно, racoare); It’s foggy. (туманный.)

There is little fog (Существует немного тумана; rareori ceata)

It’s stormy (бурное, furtunoasă ); It’s cool ((холодно, racoare);It’s raining. (Идет дождь); Precipitation. Rainy period; It’s pouring (bureaza);

It’s dry (сухая погода, uscat); It’s below zero; Breeze (ветер, бриз);

It’s snowing (Идет снег); Flood (наводнение, inundatie);Drought (засуха, seceta)

average air temperature in summer/winter – Средняя температура воздуха летом /зимой ; temperature medie a aerului vara/ iarna

day/ night temperature (температура днем / ночью ,temperature ziua/ noaptea)Temperature is shown in degree Celsius (Температура показана в градусах

Цельсия; temparatura este indicate in grade Celsius).

There are few cloudy and rainy days (Есть несколько облачно и дождливые дни,rareori ploua sau cer inorat)

Fresh/ clean air, free of dust and allergenic agents/ factors (Свежий/ чистыйвоздух, без пыли и аллергенных факторов, aer curat, lipsit de praf si alergeni)

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Lesson 10 AT THE RESTAURANT10.1 Catering establishments and restaurant staff Types of catering establishmentsGreat establishment – restaurant mare

Little restaurant – restaurant micUsual standard restaurant – Обычный стандартный ресторан restaurant custandart obişnuit

De luxe restaurant – люкс ресторан , restaurant de lux- clasicHotel restaurant – restaurant de hotelBoarding house, pension – Пансионат, restaurant pensiune, familialCanteen – столовая , cantina (studenţească)Work restaurant – restaurant de înterprindereThroughway/ motorway restaurant – дорожный ресторан, restaurant rutier Dining car – vagon- restaurant, вагон-ресторанTraditional restaurant- Традиционный ресторан , restaurant cu specific local

Speciality restaurant – restaurant de specialitate- cu specificChinese restaurant – restaurant chinezescItalian restaurant – restaurant italianOriental restaurant – restaurant orientalFishermen’s restaurant – restaurant pescărescTurkish restaurant - restaurant turcesc

Hunter’s restaurant - restaurantvînătorescVegetarian restaurant – restaurant vedetarianFast-food restaurant – restaurant cu servire rapidaAutomatic restaurant – restaurant automatSelf-service restaurant- restaurant cu autiservireDrive-in restaurant- restaurant rapid pentru automobiliştiBeer/ ale house- berăriePub-cîrciumă

Inn - han ХанWine cellar- Крама cramaCoffee shop– Кафе cafeneaTea room – ceainarie Чайнаяice-cream parlor – кафе-мороженое gelaterie pastery – pie shop – patisserie placintarienightclub – club de noaptenight bar, cabaret, casino, disco bar, dancing bar .

Restaurant staff Restaurant director, restaurant manager, restaurant chef, assistant manager, head

waiter (sef de sala), wine waiter (somelierul), waiter/ server, waitress, assistant,cloak-room attendant (garderobiera), porter (portar- usier), boss/ owner (proprietar).

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PositionsThe head waiter: Organizes the service, checks the service, checks the tables and

dining – room clearing, welcomes and greets the guests, places the guests at the tableoffers the menu and the wine list, takes the order, advices the guests in making their choices (suitable dishes and drinks), receives and deals with the complaints, makes

the day’s bill of fare.The station waiter: Takes part in setting the tables, sits the guests at the tables,advices the guests, serves the guests, makes and checks the bill, issues the bill, seesthe guests off, thanks and greets them, deals with their complaints.

Wine waiter: Presents, recommends/suggests, serves the drinks, organizes/ keepsthe wine- cellar.

The waiter/waitress: Is polite, is respectful, is attentive, is not indifferent,apologizes, asks for permission, is punctual, is correct, has professional tact, listensattentively, doesn’t insist, provide competent information, speaks correctly andclearly, doesn’t interfere in the guests’ conversation, and fallows the priority andetiquette rules.

10.2 Food and drinksAppetizers:Assorted meat, assorted fish,Ham, pickled mushrooms,Fried mushrooms, red / black caviar,

Sausage / salami, butter,Olives, omelet,Salad, cheese,A soft –boiled egg / a hard-boiled egg,

First courses:Broth / clear soup, chicken broth,Beef soup,Onion soup, vegetable soup,

Fish soup, cabbage soup. Second courses/ Main courses:Meat dishes, barbecue,Beef stew,Roast meat, a cutlet,A chop, a rissole,Stewed meat, pelmeni / meat dumplings, Fish Dishes / Sea food-stuffs:

Fried fish / boiled fish squids-calimariCrabs, shrimps/shrimps salad-creveteSalmon Trout

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Lobsters, crayfish/crawfish,Sushi, oysters- stride

Garnish / Dressing:Mashed potatoes, boiled rice,

French fries, baked potatoes.

cooked beans/peas grilled vegetablesDessert:Cake, fresh fruits,An apple pie,Drinks:Water, milk shake,Juice, coffee with milk ,Black coffee, tea / a cup of tea,Wines:White / red wine, sweet / dry wine,Muscat, whisky on the rocks,Brandy.

Spices:Mustard, ketchup,Pepper, salt,Sauce, vinegar,Garlic.

Covers:A saucer, a glass / a goblet, a plateA fork, a spoon, a soup-plate,A tablespoon, a dessert-spoon, a tea cup,A teaspoon, a knife, a tall wine glass,A wineglass, a napkin/ a serviette, a cork-screw,A table-cloth, a salt cellar,A glass, a cover/ a place-sitting.

Exercise 11 Odd-bod!

a) Raw – rare – medium – medium-rare – over0done – well-done b) Beef – pork – horse – veal – lamb – muttonc) Chicken – goose – turkey – snail – pigeond) Smoked – roasted – chopped – grilled – baked – steamed – stewede) Hare – rabbit – stag – wild boar – venison – duck – pheasantf) Salmon – trout –pike – crab – codg) Frog’s legs –oysters – lobster – mussels – shrimpsh) Lemon – pear – grapes – blackcurrant – lime – raisini) Cauliflower – mustard – spinach – peas – beans – mushrooms – asparagus j) French fries – mashed potatoes – leek – chips jacket – new

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k) Ice cream – jelly& custard – stilton – apple pie – spotted dog – pancakel) Pasta – rice- noodles – lentils – avocado – couscous – flakey pastrym)Scrambled – (hard)boiled – sliced – fried – poachedn) lager – tea – sparkling wine – crisps – peanuts – whisky

10.3 Ordering, asking/giving advice, complaining, apologizing and paying Dialogue:

Hostess: Palace Restaurant. Martin: Hi, I’d like to make dinner reservations for seven thirty tonight. Hostess: We're all booked at seven - thirty. How about eight or eight - thirty? Martin: Eight o'clock is fine. Hostess: For how many? Martin: There will be two of us. Hostess: What's your name and number, please? Martin: Stevens. My number is 866-7152. Hostess: So, that's a table for two at 8. 00 p.m. we look forward to seeing you,

Mr. Stevens. Waiter: We have a few specials on the menu this evening. First there's a lovely pepper steak served with beans and potatoes. And we have a delicious shrimp dish

in a garlic sauce served over rice. Сегодня вечером У нас есть несколькоспециальных блюд ., это прекрасный стейк с перцем, который подается

с фасолью и картофелем. И у нас есть вкусные креветки в чесночном

соусе с рисом Ewa: Which one would you recommend?Waiter: I think the steak is the best thing in the menu. Я думаю, что стейк это

лучшее в меню. Ewa: OK, I’ll have that then.Waiter: How would you like your steak? Как бы вы хотели свой стейк?

Ewa: Medium rare. Средний Waiter: Anything to drink?

Ewa: What kind of beer do you have on tap?Waiter: Miller, bud, and Coors.

Ewa: A Bud, please.Waiter: Sure.

Ewa: Actually, I’d rather have carrots than beans with my steak. с бифштекса Ябы предпочел морковь и фасоль

Waiter: I'll check with the chef, but I’m sure that won’t be a problem. Ewa: Great.(a little later)

Waiter: Would you like some coffee or dessert? Хотите кофе или десерт? Martin: I could go for some coffee, and you?

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Ewa: Nothing for me, thanks.Waiter: American coffee, sir?

Martin: I'd rather have a cappuccino and the check, please.Waiter: Right away.

Dialogue:W.: Good evening, sir. How can I help you?M.B.: I’d like a table for dinner, please.W.: Would you like to sit in the corner or by the window?M. B.: Over there would be fine. Could you bring me the menu?W.: Would you like to drink before your meal?M.B.: Yes please I’ll have a whisky on the rocks. виски со льдомW.: Certainly. Are you ready to order now?M.B.: What do you recommend?

W.: Well, we have today’s special “springtime Salmon”. лососьM.B.: How is it cooked and what comes with it? Как оно приготовлено и с

чем подаетсяW.: Wild salmon with herbs and touch of cream sauce. It’s served with jacked

potatoes. Дикий лосось подается с травами , сливочным соусом, икартофелем,

M.B.: That sounds fine.W.: Why don’t you try the “Chef’s Baked Egg” for a starter?

M. B.: What exactly is that?W.: It’s an egg baked with local mushrooms. запеченные яйца с грибами

Would you like some wine with your meal?M.B.: no, I’ll just have some still water, please. No, maybe I’ll have some wine.W.: I’ll send you the wine waiter.…M.B.: Excuse me! I’m afraid that the egg is overcooked. яйца переваренныеW.: I’m sorry, sir. I’ll get you another one.

…M.B.: I’m afraid that the salmon is too salty!W.: I’m sorry, sir. I’ll have it changed for you.…M.B.: I’m afraid that the wine is corked вино пахнет пробкой Вино

закупоренной (are miros de dop)!W.: I do apologize. I’ll get you another bottle.…M.B.: Could I have the bill, please?W.: Certainly, here you are.M.B.: Excuse me! I think there is a mistake. I didn’t have a dessert.W.: I’m sorry, sir. I’ll change the bill.

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M.B.: Could you charge it to my room, please? (il puteti include in nota de plata

a camerei)

W.: Of course, which room number is it?

Exercise12 Match every complaint to its opposite

Water! Excuse me. I’m afraid that…a) The meat is overdone. b) The wine is corked.c) The plates are cold.d) It’s swimming in saucee) We ordered our meal three quarters of an hour ago.f) The coffee is too strong.g) The bread is stale.h) The wine is too cold.i) The fish is almost raw – it’s undercooked. j) The met is very tough.k) This is quite tasteless!l) I think we’ve been overcharged.

1) This is too warm for a “chilled” white.2) This is too weak.3) We would like to finish our starter before you remove the plates!

4) We’ve been undercharged.5) It’s overcooked.6) Quite delicious.7) There is not enough sauce.8) Too hot for a salad.9) It’s nice and fresh.10)The meat is underdone.11)This wine is too young.

12)Very tender.

Lesson 11 LETTER WRITING

Contents of a letter. The address.

Ms J. Simpson or Ms A. ArafelForeign Rights Manager Product Information Manager Chapman & Hall Ltd. McCraw-Hill Book Co11 New Fetter Lane 1221 Avenue of the AmericasLondon EC4P 4EE New York, N.Y. 10020

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England USA

Date.British American12th December, 200_ December 12, 200_

Salutation.British AmericanDear Sir, Dear Sir:Dear Madam, Dear Madam:Dear Mrs. Smith, Dear Mrs. Smith:Dear Sirs, Gentlemen:

Formal Letter.42 Orchard Road

1. BootleLiverpool

Director Tourist Information Centre 2.48, High Street

Exeter Devon

7 March 2004 3.

Dear Sir or Madam 4.

I am writing to enquire about holiday accommodation in the

Exeter area. 5.I would be grateful if you could send me details of cheap hotels and breakfast accommodation in or near Exeter, together with a mapof the city centre. 6.I look forward to hearing from you. 7.

Yours faithfully 8.

( your signature)Kate Burton 9.

1.your address but not your name.2.the name or title of the person you are writing to.

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3. The date.4. Use:

- The person's surname (Dear Mrs. Smith) if you know it. Only use the firstname if you know him or her very well.

- 'Dear Sir" if you are writing to a man and don't know his name.

- "Dear Madam" if you are writing to a woman and don't know her name.- "Dear Sir/Madam" or "Dear Sir or Madam" if you don't know the name or the

sex. You can also use the person's position (Dear Councillor/ Manager/ etc.).5. You can write a short statement here to introduce the main point of your letter.

This is not always necessary.6. Begin with a sentence which explains the purpose of the latter. Then write any

extra information. Keep to the point. Only mention what is necessary. If the letter isvery short you could put everything in one paragraph. If it is longer and includes

several points, you will need more than one paragraph.7. Conclusion.8. Follow these rules for endings:

- Use "Yours faithfully" where you have used "Dear Sir" or "Dear Madam".

- Use 'yours sincerely" where you have used the person's name ("Dear Mrs.Smith"). "Yours sincerely" is, however, seen more and more in both cases.

You can use "Best wishes", "Regards", "Kind regards", etc. in letters which arenot very formal and where you know the person or have spoken to them often on the phone. Write clearly and neatly. Don't cross out.

9. Your name.

Informal Letter.17 South street

CarlisleCA 26 MG

Tuesday 11th June.

Dear Clare

Thanks very much for our latter. It was lovely to hear from you. I'm glad you'reenjoying your new job and that you like Bristol. It's nice that the people at work areso friendly.

We're all missing you here in Carlisle! Bob and Hilary had a party last weekend

and everyone was asking how you were. It was a good party, although I didn't gethome till five in the morning so I spent most of Sunday in bed!

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I don't know what the weather's been like in Bristol but it's been really hot herethis week. I hope it stays like this as Helen and I are planning to go camping inScotland at the end of the month. It won't be much fun if it rains!

Well, no more news for the moment, but I’ll write again soon.

Love Nick

How do formal, semi-formal and informal letters differ?

The degree of formality of a letter depends on:

- your relationship with the person you are writing to.

-

The purpose of the letter.- You write formal letters to someone whom you do not know or to whom youare in a subordinate position. The purpose of the letter is usually an impersonal oneor serious one.

- You write informal letters to someone you know well or with whom you are onequal terms. The purpose of writing is, often, personal; it may be light-hearted or itmay be more serious.

- Semi-formal letters fall between these two extremes. They may be to someonemuch older or in a superior position to you but whom you know so well that you canrelax the formality of your writing. They may be to someone whom you do not knowwell but who is the same age and level as you so that an extremely formal letters isinappropriate.

Abbreviations used in business correspondence.adsd - addressed - adresat (cui?)adse – addressee - destinatarulad – advertisement - publicitate

a.m. - ante meridiem (lat) – pînă la amiazăapp. – appendix - anexăAttn. – attention – în atenţiacc., cc – copies – adresa unde au fost expediate copii ale scrisoriiCEO - chief executive officer – director executivcf . – confer – de comparatCo. – company - companiecontr. – contract - contract

Corp.- corporation - corporaţiecur. - 1. currency, 2. current – 1. valută, 2. curentdd - 1. dated 2. delivered – 1. datat, 2. furnizat

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Dep., Dept. – department - departamentdoc. - document (pl. docs) - acteeaon - except as otherwise noted – dacă nu este indicat altfelenc., encl. - enclosed, enclosure – anexat, anexăexc., excl. - except, excluding, exception, exclusion – excluzînd, excepţie

expn – expiration – termen de expirareFY - fiscal year – an fiscalh.a. - hoc anno (lat.) – an curenthf . – half - jumătateH.Q., HQ, h.q. – headquaters – organele de conducereid. - idem (lat.)i.e., ie - id est (lat.) - acelaşiinc., incl. – including - inclusivInc., inc. – incorporated – înregistrat ca persoană juridicăinfo – information - informaţie

inv. – invoice - facturăLLC - limited liability company – Societate cu răspundere limitatăLtd., ltd. – limited – cu răspundere limitatăLOC - letter of commitment – scrisoare de garanţiemdse – merchandise - mărfurimemo – memorandum - memoM.O., m.o. - 1. mail order, 2. money order – 1. transfer poştal, 2. transfer de baniN/A - not applicable – nu poate fi aplicat

N.B., NB - nota bene (lat.)NC, N.C., n/c - no charge - gratiso/l - our letter – scrisoarea noastrăPA - power of attorney – procură,p.a. - per annum (lat.) – pe anpar. - paragraph,pp. - pages,pp, p.p. - per, pro (lat.) – din numele

qv - quod vide (lat.) – vezi...rct – receipt - cecrept. – report - raportre - regarding, - în privinţasig. – signature - semnăturăurgt - urgent,VAT - value-added tax - TVA

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PENTRU NOTIŢE

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PENTRU NOTIŢE

Limba_engleza in Turism

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