Resurse Internet_Protectia Consumatorilor

7/30/2019 Resurse Internet_Protectia Consumatorilor

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RESURSE INTERNET

privind protecia consumatorilor

1. Instituii, organizaii i asociaii implicate n politica deprotecie a consumatorilor

a) La nivel internaional

1. Consumer International (CI)Organitaia internaional a consumatorilorhttp://www.consumersinternational.org/

2. Committee on consumer policy (COPOLCO)Comitetul pentru Protecia Consumatorilor

http://www.i so.org/iso/iso_technical_committee.html?commid=55000

3. Transatlantic Consumer Dialogue (TDCA)Dialogul Transatlantic al Consumatorilorhttp://tacd.org/

4. International Consumer Research & Testing (ICRT)Organizaia internaional a consumatorilor pentru cercetare i testarehttp://www.international-testing.org/index.html

5. International Consumer Protection and Enforcement Network (ICPEN)Reeaua internaional de protecie a consumatorilor i de asigurare arespectrii normelor

https://icpen.org/6. International Association of Consumer Food Organizations (IACFO)

Asociaia internaional a organizaiilor de consumatori pe problemealimentarehttp://www.cspinet.org/reports/functional_foods/about.html

b) La nivel european

7. European Commission - Consumer AffairsProtecia consumatorilor n UEhttp://ec.europa.eu/consumershttp://ec.europa.eu/consumers/index_ro.htm

8. Directorate-General Health & Consumers (DG Sanco)Direcia General Sntate i Consumatori
http://www.consumersinternational.org/http://www.iso.org/iso/iso_technical_committee.html?commid=55000http://tacd.org/http://www.international-testing.org/index.htmlhttps://icpen.org/http://www.cspinet.org/reports/functional_foods/about.htmlhttp://ec.europa.eu/consumershttp://ec.europa.eu/consumers/index_ro.htmhttp://www.iso.org/iso/iso_technical_committee.html?commid=55000http://tacd.org/http://www.international-testing.org/index.htmlhttps://icpen.org/http://www.cspinet.org/reports/functional_foods/about.htmlhttp://ec.europa.eu/consumershttp://ec.europa.eu/consumers/index_ro.htmhttp://www.consumersinternational.org/


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http://ec.europa.eu/dgs/health_consumer/index_en.htm

9. Bureau Europen des Unions de Consommateurs (BEUC)Biroul European al Uniunilor Consumatorilorhttp://www.beuc.org/Content/Default.asp?PageID=591

10. ANEC - The European consumer voice in standardisation (ANEC)

Asociaia european pentru coordonarea reprezentrii consumatorilorn standardizare http://www.anec.eu/anec.asp

11. Confederation of Family Organisations in the European Union (COFACE)Confederaia Organizaiilor Familiale ale Comunitii Europenehttp://coface-eu.org/fr/

12. TheEuropean Community of Consumer Co-operatives (EUROCOOP)Comunitatea European a Cooperativelor de Consumht tp://www.eurocoop.org/

13. European Association for Injury Prevention and Safety Promotion (EuroSafe)Asociaia european pentru prevenirea vtmrilor i promovarea siguranei

http://www.eurosafe.eu.com/14. The European Food Safety Authority (EFSA)

Autoritatea European pentru Siguran Alimentarhttp://www.efsa.europa.eu/en/aboutefsa.htm

15. European Trade Union Confederation (ETUC)Confederaia European a Sindicatelorhttp://www.etuc.org/

16. European Consumers Centres Network (ECC-Net)Reeaua Centrelor Europene pentru Consumatorihttp://ec.europa.eu/c onsumers/redress_cons/index_en.htm

17. The European Consumer Consultative Group (ECCG)Grupul consultativ european al consumatorilorhttp://ec.europa.eu/consumers/empowerment/eccg_en.htm

18. DOLCETA Online Consumer Education, un proiect online de Educaie aConsumatorului n derulare, cuprinznd 27 de ri ale UE fiind finanat deComisia European.http://www.dolceta.eu/http://www.dolceta.eu/romana/

19. European Network for Consumer Education (E-Cons Network), un proiect deEducaie a Consumatorului finanat de Comisia European.http://www.e-cons.net/home.htm

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http://ec.europa.eu/dgs/health_consumer/index_en.htmhttp://www.beuc.org/Content/Default.asp?PageID=591http://www.anec.eu/anec.asphttp://coface-eu.org/fr/http://www.eurocoop.org/http://www.eurosafe.eu.com/http://www.efsa.europa.eu/en/aboutefsa.htmhttp://www.etuc.org/http://ec.europa.eu/consumers/redress_cons/index_en.htmhttp://ec.europa.eu/consumers/empowerment/eccg_en.htmhttp://www.dolceta.eu/http://www.dolceta.eu/romana/http://www.e-cons.net/home.htmhttp://ec.europa.eu/dgs/health_consumer/index_en.htmhttp://www.beuc.org/Content/Default.asp?PageID=591http://www.anec.eu/anec.asphttp://coface-eu.org/fr/http://www.eurocoop.org/http://www.eurosafe.eu.com/http://www.efsa.europa.eu/en/aboutefsa.htmhttp://www.etuc.org/http://ec.europa.eu/consumers/redress_cons/index_en.htmhttp://ec.europa.eu/consumers/empowerment/eccg_en.htmhttp://www.dolceta.eu/http://www.dolceta.eu/romana/http://www.e-cons.net/home.htm


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c) La nivel naional

20. Autoritatea Naional pentru Protecia Consumatorilor (ANPC)http://www.anpc.gov.ro

21. Centrul European al Consumatorilor din Romnia (ECC Romania)www.eccromania.ro

22. Centrul Naional pentru ncercarea i Expertizarea Produselor LAREX(CNIEP)http://www.larex.ro/

23. Asociaia Naional pentru Protecia Consumatorilor i PromovareaProgramelor i Strategiilor din Romnia) (ANPCPPSR)http://www.anpcppsr.ro/

24. Asociaia pentru Protecia Consumatorilor din Romnia (APC Romnia)http://www.apc-romania.ro/

25. Asociaia pentru Protecia Consumatorilor UniversCons(APC UniversCons)www.iplus.ro/apc

26. Federal Union of ConsumersUnion Fdrale des Consommateurs (UFC - Que Choisir)www.quechoisir.org

27. Institut national de la consommationwww.conso.net.

28. Federal Office of Consumer Protection and Food SafetyBundesamt fr Verbraucherschutz und Lebensmittelsicherheit (BVL)http://www.bvl.bund.de/EN/Home/homepage_node.html

29. Consumer Focushttp://www.consumerfocus.org.uk/

30. Which?http://www.which.co.uk/

31. Associazione Consumatori Utenti (ACU)www.acu.it

32. Unione Nazionale Consumatori (UNC)http://www.consumatori.it/

33. Unin de Consumidores de Espaa (UCE)www.uce.org

34. The National Institute for Consumer Protection, Instituto Nacional delConsumohttp://www.consumo-inc.es

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http://www.anpc.gov.ro/http://www.eccromania.ro/http://www.larex.ro/http://www.anpcppsr.ro/http://www.apc-romania.ro/http://www.iplus.ro/apchttp://www.quechoisir.org/http://www.conso.net/http://www.bvl.bund.de/http://www.consumerfocus.org.uk/http://www.which.co.uk/http://www.acu.it/http://www.consumatori.it/http://www.uce.org/http://www.consumo-inc.es/http://www.anpc.gov.ro/http://www.eccromania.ro/http://www.larex.ro/http://www.anpcppsr.ro/http://www.apc-romania.ro/http://www.iplus.ro/apchttp://www.quechoisir.org/http://www.conso.net/http://www.bvl.bund.de/http://www.consumerfocus.org.uk/http://www.which.co.uk/http://www.acu.it/http://www.consumatori.it/http://www.uce.org/http://www.consumo-inc.es/


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35. The Consumer Association VKIVerein fr Konsumenteninformationhttp://www.konsument.at/konsument/

36. Belgian Consumer Association Consumer product tests/reviewsAssociation Belge des Consommateurs - Test-Achatshttp://www.test-achats.be

37. Centre for Consumer Organisation Research and Information Public interestfoundationCentre de Recherche et d'Information des Organisations de Consommateurs

Fondation d'utilit publique (CRIOC)http: //www.crioc.be/FR/

38. National Consumer Agency, Irelandwww.nca.ie

2. Tabloul de bord al pieelor de consum

- Prima ediie, ianuarie 2008 (importana monitorizrii rezultatelor privindconsumatorii n interiorul pieei unice, tablou de bord al pieelor deconsum, structura i indicatorii cheie ai tabloului de bord, selecia pieelorde consum, evaluarea integrrii pieei interne a comerului cu amnuntul,compararea mediilor de consum n statele membre, studiile etapei deanaliz, dezvoltarea ulterioar a tabloului de bord)

http://ec.europa.eu/consumers/strategy/com2008_31_final_ro.pdf

- Ediia a II-a, ianuarie 2009 (selecia pieelor de consum, monitorizareaprocesului de integrare a pieei comerului cu amnuntul, evaluareacomparativ a politicilor naionale de protecie a consumatorilor)

http://ec.euro pa.eu/consumers/strategy/docs/communication_scoreboard_ro.pdf

- Ediia a III-a, martie 2010 (Monitorizarea integrrii pieei interne acomerului cu amnuntul i compararea mediului de consum n statele

membre: constatri principale, context, integrarea pieei interne acomerului cu amnuntul, compararea mediilor de consum naionale)

http://ec.europa.eu/consumers/strategy/docs/sc3_executive_summary_ro.pdf

- Ediia a IV-a,octombrie 2010(Rezultatele monitorizrii pieei de consum:indicatorul de performan a pieei, indicatorul de performan a pieei,

inclusiv schimbarea, comparabilitate, ncredere, probleme, plngeri,satisfacia global, schimbare, preuri, siguran)http://ec.europa.eu/consumers/strategy/docs/4th_edition_scoreboard_ro.pdf

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http://www.konsument.at/konsument/http://www.test-achats.be/http://www.crioc.be/FR/http://www.nca.ie/http://ec.europa.eu/consumers/strategy/com2008_31_final_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/communication_scoreboard_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/sc3_executive_summary_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/4th_edition_scoreboard_ro.pdfhttp://www.konsument.at/konsument/http://www.test-achats.be/http://www.crioc.be/FR/http://www.nca.ie/http://ec.europa.eu/consumers/strategy/com2008_31_final_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/communication_scoreboard_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/sc3_executive_summary_ro.pdfhttp://ec.europa.eu/consumers/strategy/docs/4th_edition_scoreboard_ro.pdf


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- Ediia a V-a, martie 2011 (Integrarea pieei unice a comerului cuamnuntul: nivelul tranzaciilor transfrontaliere, e-commerce, atitudinileconsumatorilor fa de cumprturi n ara de origine i n comerultransfrontalier, obstacolele n calea achiziiilor transfrontaliere, contestaiii recurs, analiza pe sectoare i metode de vnzare, analiza de ar;Condiiile de consum n rile membre: aplicarea legilor n statele membre,

reclamaiile consumatorilor, alternative de soluionare a litigiilor,accesibilitatea consumatorilor)http://ec.europa.eu/consumers/strategy/docs/5th_edition_scoreboard_en.pdf

3. Baz de date cu resurse online privind informarea ieducarea consumatorilor

Asociaia pentru Protecia Consumatorilor UniversCons Buzu

Adresa site: http:// www.iplus.ro/apc

http://www.anpc.ro

http://www.apc-romania.ro/

http://www.eccromania.ro/

http://www.anpcppsr.ro/

http://o9atitudine.ro/

http://www.dolceta.eu/romana

http://www.e-cons.net

http://www.dolceta.eu/romana/Mod1/spip.php?rubrique4



http://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-

protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-

distanta.html

http://eur-lex.europa.eu/ro/dossier/dossier_22.htm

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http://ec.europa.eu/consumers/strategy/docs/5th_edition_scoreboard_en.pdfhttp://www.iplus.ro/apchttp://www.anpc.ro/http://www.apc-romania.ro/http://www.eccromania.ro/http://www.anpcppsr.ro/http://o9atitudine.ro/http://www.dolceta.eu/romanahttp://www.e-cons.net/http://www.dolceta.eu/romana/Mod1/spip.php?rubrique4http://www.dolceta.eu/romana/Mod1/spip.php?rubrique3http://www.dolceta.eu/romana/Mod1/spip.php?rubrique5http://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://eur-lex.europa.eu/ro/dossier/dossier_22.htmhttp://ec.europa.eu/consumers/strategy/docs/5th_edition_scoreboard_en.pdfhttp://www.iplus.ro/apchttp://www.anpc.ro/http://www.apc-romania.ro/http://www.eccromania.ro/http://www.anpcppsr.ro/http://o9atitudine.ro/http://www.dolceta.eu/romanahttp://www.e-cons.net/http://www.dolceta.eu/romana/Mod1/spip.php?rubrique4http://www.dolceta.eu/romana/Mod1/spip.php?rubrique3http://www.dolceta.eu/romana/Mod1/spip.php?rubrique5http://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://www.legi-internet.ro/legislatie-itc/comert-electronic/ordonanta-privind-protectia-consumatorilor-la-incheierea-si-executarea-contractelor-la-distanta.htmlhttp://eur-lex.europa.eu/ro/dossier/dossier_22.htm


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Bibliografie

http://www.eccromania.ro/noutati/protectia-consumatorilor-comisia-

propune-drepturi

http://bookshop.europa.eu/eubookshop/download.action?

fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=

ND-30-08-794-RO-C

http://www.stiriong.ro/pagini/protectia-consumatorului.php

http://ec.europa.eu/consumers/index_ro.htm

http://europa.eu/pol/cons/index_ro.htm

http://www.childsafetyeurope.org/csi/eurosafe2006.nsf/wwwVwContent/l4h

omesafetycampaign.htm

http://ec.europa.eu/dgs/health_consumer/index_en.htm

4. Filme-Protectia Consumatorilor

http://www.youtube.com/playlist?list=UUCHzEa91NWyqgtuCCUffAqw&feature=plcp

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http://www.eccromania.ro/noutati/protectia-consumatorilor-comisia-propune-drepturihttp://www.eccromania.ro/noutati/protectia-consumatorilor-comisia-propune-drepturihttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://www.stiriong.ro/pagini/protectia-consumatorului.phphttp://ec.europa.eu/consumers/index_ro.htmhttp://europa.eu/pol/cons/index_ro.htmhttp://www.childsafetyeurope.org/csi/eurosafe2006.nsf/wwwVwContent/l4homesafetycampaign.htmhttp://www.childsafetyeurope.org/csi/eurosafe2006.nsf/wwwVwContent/l4homesafetycampaign.htmhttp://ec.europa.eu/dgs/health_consumer/index_en.htmhttp://www.youtube.com/playlist?list=UUCHzEa91NWyqgtuCCUffAqw&feature=plcphttp://www.youtube.com/playlist?list=UUCHzEa91NWyqgtuCCUffAqw&feature=plcphttp://www.eccromania.ro/noutati/protectia-consumatorilor-comisia-propune-drepturihttp://www.eccromania.ro/noutati/protectia-consumatorilor-comisia-propune-drepturihttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://bookshop.europa.eu/eubookshop/download.action?fileName=ND3008794ROC_002.pdf&eubphfUid=10034877&catalogNbr=ND-30-08-794-RO-Chttp://www.stiriong.ro/pagini/protectia-consumatorului.phphttp://ec.europa.eu/consumers/index_ro.htmhttp://europa.eu/pol/cons/index_ro.htmhttp://www.childsafetyeurope.org/csi/eurosafe2006.nsf/wwwVwContent/l4homesafetycampaign.htmhttp://www.childsafetyeurope.org/csi/eurosafe2006.nsf/wwwVwContent/l4homesafetycampaign.htmhttp://ec.europa.eu/dgs/health_consumer/index_en.htmhttp://www.youtube.com/playlist?list=UUCHzEa91NWyqgtuCCUffAqw&feature=plcphttp://www.youtube.com/playlist?list=UUCHzEa91NWyqgtuCCUffAqw&feature=plcp

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