Glosar de termeni utilizati in turism

8/9/2019 Glosar de termeni utilizati in turism

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GLOSAR MINIMAL DE TERMENI UTILIZA I ÎN TURISMȚ

Adjoining room Two or more rooms side by side without a connecting door between them. Roomscan be adjoining without being connecting.

Affinity group Members of an organization formed for purposes other than travel but operatingaffinity charter flights.

Aft Near, toward, or in the stern of a vessel.

Agency rep A salesperson calling on travel agents.Agency tour A familiarization tour, complementary or reducedrate travel for travel agents tofamiliarize them with new destinations in order to increase sales.

Air!e" A cruise or travel program in which one or more transportation legs are provided by air andone or more by sea. !ften combined with local hotel operations.

A #" c"rte "a# A menu or list of items from which guests may select their various choices. This typeof meal arrangement is included only in some higherpriced tours. Menu items are sold individually

and priced individually, "b# $oo%ed to order.

A##$e%pen!e tour An allinclusive tour offering all or most services for an established price. Terms

and conditions of the tour contract specify all services paid for and included in prepaid tourarrangements.

Americ"n "n 'A&( &otel accommodations with three meals daily included in the price of theroom. 'ometimes referred to as (full pension.(

Amtr") Name used by the National Railroad )assenger $orporation, under which it operates almostall *.'. intercity passenger trains "e+cept commuter trains# under contract with the individual

railroads.

Appointment n the travel industry, an official designation to act as sales outlet for a conferencegroup of carriers. $onferences approve travel agents before they are appointed individually by

conference members.

A&E* Advance purchase e+cursion. Airline fare, cheaper than normal, but with restrictions. Thetic%et must be paid for in advance of the trip and the trip must involve a 'aturday night away from

home.

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+"c) to ,"c) A manner of operating tours on a consistent continuing basis. A flight with, say, /0 passengers arriving in a city would pic% up another /0 passengers who have completed their stay in

that city and would continue on or return on that same plane. This scheduling eliminates unnecessary

ferrying of aircraft. t also ma%es it possible to bloc% out or reserve hotel rooms on a continuing

basis.+"#"nce of p"yment!- or tr"de 1hen a country e+ports more than it imports it is said to have a positive balance of payments2 when it imports more than it e+ports there is a negative balance of

payments. Tourism is part of the balance of trade under the heading of services. 1hen a tourist from

one country visits another country the economic effect for the country visited is the same as e+ports.

+"re,o"t c."rter A yacht rented without supplies or crew.+ "nd + 3ed and brea%fast. ncludes a room and 4nglish or $ontinental brea%fast2 used throughoutthe *nited 5ingdom and 4urope.

+e"m The width of a vessel at its widest point.+ermud" "n '+&( Room and American brea%fast daily.

+ert. A bed on a ship or train2 also a space in which a ship may doc%.+#oc)ed !p"ce 6uaranteed reservation of rooms or space at hotels, restaurants or attractions made bysuppliers to travel agents, wholesalers, or group movers for later resale.

+ond *sed to guarantee the conduct or performance of an individual to an employer and to promiseto pay a sum of money to the employer if the bonded person defaults. A guarantee of financial

protection for suppliers and clients, purchased by premium, paid by an agent or operator to a bonding

or insurance company.

+oo)ing Ma%ing a reservation.+oo)ing form A form completed by purchasers of tours, giving the operator full information about

the purchaser. t contains a complete statement about what is being purchased and often includes aliability clause to be read, understood, and signed.

+o/ The forward part of a ship.+riefing tour A hotel or touristboard promotion. t sells a destination usually to the travel trade atthe trade7s location as opposed to selling it at the destination.

+roc.ure )rinted folder containing descriptions and conditions of a tour.+u#) f"re 'pecial airline fare made available to tour operators by cooperating airlines, based on atour operator or operators ta%ing a predetermined number of seats on the same flight.

+umping To remove or displace a passenger in favor of someone who has a higher priority or ismore important.

0","n" A room adjacent to a pool area, with or without sleeping facilities, and usually separate fromthe hotel7s main building.

0",in )assenger compartment on a ship, or a sleeping room, usually less lu+urious than a stateroom.0"rrier A public transportation company such as an airline or steamship line, railroad, bus line, etc.

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0ertified Tr"1e# 0oun!e#or '0T0( 8esignation conferred on the completion of a course of study bythe nstitute of $ertified Travel Agents, attesting to professional competence as a travel agent.

0."rter f#ig.t A flight boo%ed e+clusively for a specific group or groups, on scheduled ornonscheduled airlines, and available to these groups under charter conditions.

0.ec)$in The hotel day starts at 9 a.m.2 however, occupancy of rooms by arriving guests may not be possible until after the established chec%out time "usually -:00 p.m.#.0.ec)$out The time by which a hotel guest is re;uired to vacate a room in order to avoid additionalcharges.

0ity p"c)"ge A pac%age tour that includes transportation, accommodations, and some combinationof other tour elements in one particular city.

0ity p"ir The departure and destination points of an air trip.0ity termin"# An airline office, other than at the airport, where a passenger may chec% in for aflight, receive seat assignments, chec% baggage, and obtain ground transportation to the airport.

0o"c. n railway usage, a daycoach for ordinary shorthaul travel. n recent years, improvedcoaches have been introduced with reclining seats for overnight travel.


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0ontinent"# ,re")f"!t At a minimum, a beverage "coffee, tea, or mil%# and rolls or toast. 'ometimesthe brea%fast includes fruit juice.

0ontinent"# "n '0&( >odging and continental brea%fast.0ontr"ctor A person, firm, or corporation who provides vehicles, guides, and?or local services to a

tour operator or travel agent for the benefit of the passengers. $ontractors operate in every stage of atour, and their contracted services are coordinated by the tour operator into a complete itinerary.

'ometimes called local operator. A hotel, for e+ample, is a contractor.

0on1ention *sually general sessions and committee meetings2 mostly informationgiving andgenerally accepted traditional form of annual meeting.

0ouc.ette !n 4uropean trains, a space in an unsegregated compartment that can be converted into asleeping berth.

0oupon 8ocument issued by tour operators in e+change for which travelers receive prepaidaccommodations, meals, sightseeing trips, etc. Also referred to as voucher.

0ourier A professional travel escort sent to supervise arrival details and land arrangements fortourists. This term is generally used in 4urope.

0TO $ity tic%et office.0rui!e A pleasure voyage as opposed to one solely for transport. 'ea cruises usually depart from andreturn to the same port.

0u!tom! The government agency or office where, upon entry to a country, the traveler must declareall foreignpurchased items to government officials.

0ut$off d"te The designated day when the buyer "upon re;uest# must release or add to functionroom or bedroom commitment.


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Depo!it re!er1"tion A hotel reservation for which at least one night7s payment has been received.The hotel must then hold a room for the first night, no matter how late the guest arrives.

Di!counting )rice cutting and?or specials designed to increase customer fre;uency.

Dome!tic Independent Tour- or Dome!tic Inc#u!i1e Tour 'DIT( 6enerally used in the *nited'tates and $anada.Dou,#e Room with one large bed for two persons.Dou,#e occup"ncy r"te The price per person for a room to be shared with another person. The ratemost fre;uently ;uoted in tour brochures.

Do/ngr"de To move to a lesser accommodation or class of service.Dry #e"!e Rental of a vehicle without operator or crew2 a pure dry lease also e+cludes supplies, fuel,or maintenance.

Dup#e% A suite with two floors and connected by private stairway.Duty$free !.op A store located at an international airport or at a port of e+it that sells goods free ofta+es to travelers going to another country.

Economy .ote# Tourist or secondclass hotel with few or no private baths and limited services.Efficiency An accommodation containing some type of %itchen facility.E#"!tic dem"nd cur1e A demand curve showing that when a price is lowered more items will besold and revenue will increase. !r, if a price is increased, fewer items will be sold but the percentage

decline in number of items sold will not be offset by percentage increase in price. Total revenue

decreases.

E#"!ticity A measurement of relative sensitivity among two or more variables. *sually refers to priceelasticity.

Eng#i!. ,re")f"!t A morning meal generally served in the 3ritish sles and reland. t usuallyincludes hot or cold cereal, bacon or ham and eggs, toast, butter, jam or marmalade, and a beverage,

traditionally tea.

Entry t"% 'or fee( A fee collected by a city or national government for entry into that city or country.E!cort $ourier2 professional travel escort2 also called tour escort, tour leader, or tour manager.E!corted tour A prearranged escorted travel program2 also a guided sightseeing program.E!cro/ "ccount Agency and tour operator funds placed in licensed financial institutions forsafe%eeping. Many charter travel regulations re;uire that customers7 deposits and prepayments be

placed in escrow accounts.

ETA 4stimated time of arrival.

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ETD 4stimated time of departure.Eur"i#p"!! A railroad tic%et to provide unlimited rail travel throughout -= countries of 1estern4urope.


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2u## pen!ion A predominantly 4uropean term referring to hotel accommodations with three mealsdaily included in the price of the room. 'ometimes referred to as American )lan or ocal escorted sightseeing trip.

4e"d t"% Amount collected by a government from a passenger who enters or leaves a country.4o!pit"#ity !uite A parlor with connecting bedroom"s# to be used for entertaining.4o!te# 'upervised lowcost accommodation, usually for young people of designated ages.4ote# p"c)"ge A special offering, including such things as transportation, transfers, room, board,and use of facilities.

4ote# repre!ent"ti1e '.ote# rep( A person, firm, or corporation designated by a hotel to provide tour operators, travel agents, and the general public with reservations in hotels and resorts.

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4ote# "nd Tr"1e# Inde% A worldwide ;uarterly compilation of hotel facilities, rates, and personnelinformation.

4ote# 1ouc.er $oupon issued by the tour operator to cover payment for all specified prepaid tour

features. 6uest surrenders hotel voucher on chec%in and the hotel sends voucher and billingstatement to tour operator for payment.

I00 nterstate $ommerce $ommission.Incenti1e 'or incenti1e commi!!ion( !verride2 e+tra commission paid by airlines, wholesalers,suppliers, hotels, or government to increase sales.

Incenti1e tr"1e# Travel offered as a prize to stimulate employees7 sales2 the business of providingsuch travel programs.

Incident"#! $harges incurred by the participants of a tour but which are not included in the tour price.

Inc#u!i1e tour A tour that includes all elements of an itinerary, usually ma%ing it unnecessary for a

passenger to spend money for anything e+cept personal e+tras during the course of the tour.Inc#u!i1e Tour 0."rter 'IT0( An aircraft charter carrying an inclusive tour2 travel industry term for a tour on which basic transportation is by chartered aircraft.

Ine#"!tic dem"nd cur1e A demand curve showing that when price is lowered more items will besold but not enough to offset the decline in price. Total revenue will decrease. !r, if a price is raised,

fewer items will be sold but the percentage decline in the number of items sold will be offset by the

percentage increase in price. Total revenue will increase.

Infr"!tructure *nderground and service installations "for e+ample, power, roads, water supply,communication installations, etc.#

In$p#"nt Travel agency situated in a company7s premises, doing business only for that company.Inter#ine "rr"ngement! The practice of airline employees traveling on another airline.Intermod"# tr"1e# Tour using more than one means of transportation.I5T5 Num,er $ode number on an AR$ or ATANapproved tour that ;ualifies agents selling air transportation in connection with those agencies for override commissions.

IT* nclusive tour e+cursion. 3ritish and 4uropean term for an inclusive tour fare.Itiner"ry An outline of a tour covering daily activities.

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6unior !uite >arge hotel room with a partition dividing bedroom and sitting area.

7not !ne nautical mile per hour "about two %ilometers per hour#.

L"n"i 3alcony, patio, or area outside the room to which one has access.L"nd "rr"ngement! The term used in a tour program to designate all features, e+cept basic

transportation.L"nd oper"tor $ompany providing local services, such as transfers, sightseeing, etc.Leg That portion of a flight between two consecutive scheduled stops2 segments.Lido dec) The dec% on which a pool is located on a ship, or the area around the pool.Lo"d f"ctor The percentage of carrier capacity sold of the total capacity for sale.Lo/er A lower berth on a ship or train.

M"n"ged tour 'ame as conducted tour.Minimum #"nd p"c)"ge The minimum tour, in cost and ingredients, needed to ;ualify a passengerfor an airline inclusive tour, group inclusive tour, or contract bul% inclusive tour.

Mi!ce##"neou! 0."rge! Order 'M0O(


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Modified Americ"n "n 'MA&( Room, brea%fast, and either lunch or dinner daily.

Net r"te A wholesale rate to be mar%ed up for eventual resale to the consumer. 'ame as netwholesale rate.

No$!.o/ 6uest with confirmed reservation who does not arrive and whose reservation was notcanceled.

O,!er1"tion c"r Railroad car specially made for sightseeing.Occup"ncy r"te The percentage of bednights sold, compared with total available for sale in a hotel.Offici"# Air#ine Guide 'OAG( Monthly listing of all airline tariffs and flight schedules.

Offici"# 4ote# "nd Re!ort Guide 'O4RG( 1orldwide reference directory describing hotels, motor hotels, and resorts.

Offici"# Meeting 2"ci#itie! Guide 'OM2G( 'emiannual directory of worldwide rates,accommodations, and meeting capacities of hotels and resorts.

Off$pe") A fare or hotel rate to be applied at a time that is in the slac% season and usually not the busiest.

On re8ue!t Term used by hotel reservation services to indicate they cannot confirm the room butmust re;uest it directly from the hotel.

Open j"/ An arrangement, route, or fare authorized in a tariff that grants the traveling public the privilege of purchasing roundtrip transportation from the point of origin to one destination, at which

point another form of transportation is used to a second destination2 at this point the passenger

resumes the original form of transportation and returns to point of origin2 or from such destination to

another destination that is in the general direction of the original starting point.

Open tic)et A tic%et that does not give the date on which a certain service is to be performed2 thisleaves the passenger to secure his or her own reservation later.

Option"# Term used in tour literature to indicate a supplemental e+tra cost.O1er,oo)ing The deliberate or mista%en confirmation of more reservations than there are seats orrooms.

O1erride 4+tra commission paid by airlines, wholesalers, suppliers, governments, etc., as bonuses or

incentives.

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9u"d Room occupied by four persons.

R"c) r"te The regular published rates of the hotel.R"i# Tr"1e# &romotion A!!oci"tion 'RT&A( A central clearing house for railroad coordination of

pac%age tours.

Recei1ing "gent 'or recepti1e "gent( A tour operator or travel agent who specializes in service for incoming visitors.

Reception "gency Receiving agent2 travel agent who handles local arrangements.Reconfirm"tion 'tatement of intention to use reserved space. A passenger must reconfirm reservedspace within certain time limits, under airlines rules, or the space may be resold.

Regi!try Registration certification showing ownership and national flag of a ship, but not indicating;uality of the ship or nationality of her personnel.

Re!er1"tion An arrangement to hold a room, seat, place, etc., for a person2 a promise of

accommodation.Re!t "nd Recre"tion 'R:R( Time allotted to travelers in planned tours for rest or recreation otherthan that included on the tour.

Return 3ritish and 4uropean term for roundtrip, as in (return tic%et(.Re1enue p"!!enger mi#e 'R&M( !ne paying passenger carried one mile in commercial airlineservice.

Rooming #i!t A list of names submitted by the buyer to occupy the previously reservedaccommodations.

Run of t.e .ou!e 'ROT4( Rate used between hotel manager and tour operator when a specific rateis being established for tours and special pac%ages to be offered by the tour operator. This rate is

applicable to all rooms used by the tour regardless of location or rac% rate.

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Sc.edu#ed "ir#ine Air carrier offering scheduled service for individual passengers. 'cheduledcarriers may also operate charter flights.

Ser1ice c."rge )ercentage of a hotel or restaurant bill paid by the guest to ta%e the place of a tip2 a

travel agent7s fee charged to a client.S.ou#der f"re- r"te- or !e"!on A calendar period between a pea% season and an offseason, usuallyfavored by a promotional fare, lower than pea% and higher than offseason.

Sing#e !ne person occupying one room2 one single bed.Sing#e !upp#ement 4+tra charge for single accommodation on a tour.Sing#e entity c."rter An air charter sponsored and paid for by one person, company, ororganization, on which none of the passengers are charged.

Sp"ce A reserved seat or room, or a reservation for such.Sp"ce "1"i#",#e Reduced or free passage2 customer is given passage if the space is available.Sp#it c."rter An aircraft or other vehicle hired by more than one distinct legal entity2 the portion ofthe aircraft hired for a specific flight or flights. 'eat allotments are split among charterers.

St",i#i3er A device used to eliminate or lessen a ship7s tendency to roll.St"nd,y A special promotional fare offered on a spaceavailable basis.St"r,o"rd A nautical term meaning right side.St"teroom 'leeping room on a ship, usually more lu+urious than a cabin.Stern The rear of a ship or boat.Stopo1er A deliberate stop or the right to leave transportation for a period of time "usually @ hoursor more# at a regular route stop.

Studio Room with a convertible bed2 has a parlor that converts into a bedroom.

Su,ject to tempor"ry "ccommod"tion 'STA( Term used mainly by 3ermuda hotels. ndicatesconfirmation of space, but allows the hotel designated to arrange other accommodations in another

hotel in the event that space is not available.

Suite !ne or more bedrooms and connecting parlor2 combination of rooms.Supp#ement A charge for better or e+tra service, or the service itself "as in single supplement#.Supp#ement"# c"rrier An airline certified by government authorities to operate charter flights.


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T"riff A fare or rate from a supplier2 a class or type of fare or rate2 a published list of fares or ratesfrom a supplier2 official publication compiling fares and rates.

Tonn"ge Measurement term for describing size of ship.Tour Any prearranged "usually prepaid# journey to one or more destinations and bac% to point of

departure.Tour$,"!ing f"re Reducedrate e+cursion fare for buyer of prepaid tour or pac%age.Tour ,roc.ure A printed folder describing a tour and its conditions.Tour ,ro)er )ersons or company licensed by the $$ to organize and mar%et motor coach tours.Tour code num,er Number assigned to every pac%age tour by an airline. n order to be eligible fore+tra commission granted by airlines on pac%age tours, this code number must be officially approved

in advance of sale to the public. 'ometimes called an (.T.( number, the e+tra commission is granted

to the travel agent selling the tour.

Tour conductor )rofessional travel escort.Tour dep"rture 8ate of the start of a particular travel program by any person or group or theoperation of a particular tour.

Tour e!cort )rofessional travel escort or leader.Tour guide )rofessional who leads a tour, usually at an attraction or destination.Touri!m All activities involved with attracting, servicing, and satisfying tourists.Touri!t! )erson who travels for reasons other than employment or personal business. The *nited

Nations defines tourist as one who spends more than one night but less than a year away from home

for pleasure or business, e+cept diplomats, military personnel, and enrolled students.

Touri!t c"rd A document given to prospective tourists by the issuing country to allow them entryand departure "common in Me+ico and $entral and 'outh America#.

Touri!t c#"!! 4conomical accommodations or airline seating below top grade or first class.Touri!t .ote# 4conomy or secondclass hotel, with few or no private baths and limited service.Tour #e"der A courier or professional tour escort2 someone with special ;ualifications to conduct atravel group.

Tour m"n"ger A professional tour escort who leads a prepaid tour from beginning to end "also%nown as tour director#.

Tour oper"tor A company that creates "pac%ages# and mar%ets inclusive tours, selling them throughtravel agents or directly to the public, and that may perform tour services or subcontract for such

services.

Tour order


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Tour /.o#e!"#er A company that creates and mar%ets .T.7s and


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="gon #it! $ompany operating sleeping cars on 4uropean railroads.="it#i!t A list of customers who are waiting for space on a date or time that is sold out.

="#)$in A guest who arrives without a reservation.

=et #e"!e Rental of a vehicle with crew2 a pure wet lease includes full operational and cabin crew,supplies, fuel, and maintenance services.=.o#e!"#er A company that mar%ets and usually creates .T.7s and out. .o!te# ne+pensive supervised lodging for young people.

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Glosar de termeni utilizati in turism

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