Introducao Bpm

7/29/2019 Introducao Bpm

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IBM Software Group

Value of End-to-End Process AutomationBPM (Business Process Management) for Process Automation Im rove o eratin efficienc and reduce costs

2009 IBM Corporation

An IBM Proof of Technology


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IBM Software Group

The divide between business and IT:Differing priorities and expertise for End-to-End Process Automation

Business Domain

Business Needs Responsiveness and Control

Rapid innovation without replacing applications Control of the business model and business processes

Integration of horizontal processes

Visibility into technology-enabled business activities

Business people have thebusiness process expertise

2009 IBM Corporation Value of Process Automation 2

IT Domain

IT Needs Stability and Control

Efficiently manage hundreds of applications

Consolidate and simplify infrastructure to reduce costs

Improve service levels of existing applications

Stability simplifies efficient operations

Information Technology

(IT)people know how toimplement and runapplications


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IBM Software Group

Business Process Management touches allparts of an organization

Business IT BusinessUser

IBM BPM Suite Helps to Unite the Business and IT Domains


IT Architect

IT Developer

IT LeaderBusinessLeader

ProcessOwner

BusinessAnalyst

IBM BPM Suite

Contextual, Role-Based Capabilities Delivered toDifferent Users Across Your Organization


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IBM Software Group

End-to-End Process Automation is at the Core of BPM

DeployDeployment of models,policies and assemblies torealize business intent

ModelCapture, simulate,analyze, and optimize

AssembleAssemble existing and newassets to execute andmanage business processes


business models toreduce risk and increaseflexibility

ManageReal-time visibility andanalysis of business

information for timelyand coordinated actionGovernance &ProcessesAlignment of strategy andoperations across businessand IT in support ofbusiness objectives


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IBM Software Group

Typical Pain Points Processes are Inefficient and Poorly Aligned Missed Requirements Are Not Obvious, but Are Costly Business and IT Struggle to Communicate Effectively Paper-Based Processes lack consistency and traceability Business is Too Reliant on IT for Simple Solutions Many Disparate Existing Systems to Integrate Difficult to Enable and Enforce Change Measurements and Service Level Agreements (SLA) Data Are Not Readily Available Problems are Not Immediately Apparent Business and IT Errors Cannot Be Easil Resolved


Testing Requires Many Tools and Environments Deployments are Complex Process Automation Increases the Focus on Service Governance


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IBM Software Group

Processes are Inefficient and Poorly AlignedDesign and Implement Optimized Processes

PowerPointExcel

Industry Models

Visio ARIS


Write down and document Business Processes

Simulation and Analysis for business processesEnsure that the design can meet the requirements

Compare current and future business modelsInstant view of ROI Share process designs within the team

Review and refine the process

Minimize potential for process defects, improve process efficiency

Save time and money


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IBM Software Group

Missed Requirements Are Not Obvious, but Are CostlyCapture and Implement Requirements

Missed requirements are the primary reason forexcessive rework, delays, and poor quality


Link requirements in IBM RationalRequisite Pro directly to the processesor activities that fulfill them

Link requirements in IBM RationalRequisite Pro directly to the processesor activities that fulfill them

Note requirements in processelement descriptionsNote requirements in processelement descriptions

Process flow itself is a set of requirementsProcess flow itself is a set of requirements

JMB1


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Slide 7

JMB1 Look for updated, less blurry screen shot.Joshua Bock, 12/18/2008


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IBM Software Group

Business and IT Struggle to Communicate EffectivelyShare a Common Language between Business and IT

Business View

Business Domain Technology Domain


IT View


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IBM Software Group

Process

Business Model

Business and IT Struggle to Communicate EffectivelyBusiness Specifications Imported into the IT Environment

DataTypes

Monitor Model

Business Items

Business Measures


Rule Logic

Timetable

Lotus Forms

Business Rule

Timetable

Forms

BPMAsset

Repository

9

Re-use Process andSolution Assets thatare Already in Place


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IBM Software Group

Paper-Based Processes Lack Consistency & TraceabilityAutomate to Improve Consistency, Reduce Errors, and Increase Control

My TasklistPersonalized, ordered, prioritized task list My TasklistPersonalized, ordered, prioritized task list

Forms based interfaceConsistent, validated, error free Forms based interfaceConsistent, validated, error free


all available in the Business Space

Team TasklistConsistent sharing of work Team TasklistConsistent sharing of work

Track the currentprocess instance stateTrack the currentprocess instance state


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IBM Software Group

Design

Verify

Design Form layouts withdrag-and-drop toolingDesign Form layouts withdrag-and-drop tooling

Paper-Based Processes Lack Consistency & TraceabilityPrototype and Validate Business User Interfaces


Simple demonstration and testing ofdesign by target business audience human task storyboarding

Simple demonstration and testing ofdesign by target business audience human task storyboarding

Act

Execute within the Business SpaceExecute within the Business Space


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IBM Software Group

Business is Too Reliant on IT for Simple SolutionsEnable business teams to implement human-centric processes

Empowering Business Analysts toDefine and realize BPM solution with minimal IT dependency (Self Service)Go from model to execution with a single toolAccelerate time to value for human workflowsPlay back exactly how the process will runIterate quicklyBetter communicate requirements for business services to IT

Empowering IT toReduce churn on process design iterationsFocus on strategic systems and infrastructure

Interactive Process Design allows

Business Analyst use a single tool to define

and test BPM solutions


BusinessAnalyst

WebSphere Business Modeler Sandbox (Business Space, WebSphereProcess Server, Monitor)


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IBM Software Group

Many Disparate Existing Systems to IntegrateCreate a Single, Unified Process Solution

get Approved

Approved/

Human Task

Java ApplicationBPEL Process

Minimize custom codingMinimize custom coding

Standards-based infrastructure to enableintegration of disparate application

components into the process


Denied

If Approved thenSend letter offering gold

If NOT ApprovedSend letter offering Creditcounseling service

State Machine

Enterprise Application

Business Rules


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IBM Software Group

With BPM:Business users access multiple applicationsthrough just one UI provided by the BPM solution

Only one loginProcess engine collects and presents all requireddata according to process definitions andrequirements

Process flow is encapsulated into the process

Difficult to Enable and Enforce ChangeFormalized Processes Enforce Leading Practices, Achieve Operational Excellence

Without BPM:

Business users mustaccess multiple

applications throughapplication specific UIs

Multiple logins arerequired


defintion

...you have 1 new task(s)

User has to search forrequired information

Business users mustunderstand theprocess flow


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IBM Software Group

Measures analysis of instance informationMeasures analysis of instance information

SLA ThresholdSLA ThresholdSLA ThresholdSLA ThresholdSLA ThresholdSLA Threshold

Measurements and SLA Data Are Not Readily AvailableMeasure in Real Time to Meet SLAs


Alertsgenerated when SLA exceededInitiate remedial activity Alertsgenerated when SLA exceededInitiate remedial activity

Key PerformanceIndicators (KPIs)Key PerformanceIndicators (KPIs)

all available in the Business Space


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IBM Software Group

Measurements and SLA Data Are Not Readily AvailableMonitor and Manage Team Activity for Maximum Productivity

Performance Analysis


Worklist ManagementAssignment and re-assignment of work Worklist ManagementAssignment and re-assignment of work



I want to see the performance of each individual and department I want to utilize all my personnel efficiently

2009 IBM Corporation Value of Process Automation 16 all available in the Business Space

y ro e, y group, y n v ua y ro e, y group, y n v ua

true

true

y ro e, y group, y n v ua y ro e, y group, y n v ua


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IBM Software Group

Problems are Not Immediately ApparentStay Up to Date on Business Performance and Situations

Bad things dont always occur when youre at your desk Resolve issues through a variety of avenues

Multiple tools for diverse needs


BusinessUsers

BusinessLeader

ProcessOwner

BusinessAnalyst

On Blackberry smartphones and

iPhones

Through GoogleGadgets and

Google Desktop

In Excel

Lotus Sametime


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IBM Software Group

WS-BPEL (Business Process ExecutionLanguage) CompensationEnables definition of logical undo actionsfor committed steps of a business processinstance

Compensation Manager performs appropriateundo actions for all appropriate steps

The business rocess failed but inte rit is

Operations ChallengeMultiple failures occur processinstance cannot run to completion

Integrity must be maintained across allcomponents involved in the process

Business and IT Errors Cannot Be Easily ResolvedIdentify Expected Faults and Resolve Automatically


automatically maintained

Transaction Integrity Execution of distributed business processes

spanning multiple platforms, applications, anddata sources

Long-running business processes are builtfrom a set of ACID (Atomicity, Consistency,Isolation, Durability) transactions

Consistent transaction execution

Rollback / recover as required

A

A

A failure has occurred:perform undo actions forpreviously successfullycompleted steps


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IBM Software Group

SCA SystemException Queue

SCA ApplicationException Queue

BFM RetentionQueue

Business FlowManager (BFM)Int Queue

Service RuntimeException

BindingError

BPEDB Processinstancesin error

Process

Business and IT Errors Cannot Be Easily ResolvedHuman Resolution to Stuck Process Instances

SystemAdministrator

Failed

Single point to exploit failed events forend-to-end scenarios, including errorsin

SCA (Service Component Architecture)asynchronousinvocations

JMS (Java Messaging Service) Bindings BPC (Business Process Choreography)

infrastructure Long running BPEL

processes


BFM HoldQueue

New

New Newnavigationstuckvent

Manager

BPCExplorer

Allow Force

Completion or Retryof activitiesMore control overprocess behavior infailure situations


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IBM Software Group

1. Overview page

View the essentialinformation for the testsuite

2. Test Cases page

Testing Requires Many Tools and EnvironmentsIntegrated Testing Infrastructure for the Entire Solution


Prepare test suites andtest cases

Add test data for each test

3. Configurations page

Handle missing servicesAdd modules, emulatorsand monitors


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IBM Software Group

Testing Requires Many Tools and EnvironmentsIntegrated Testing Infrastructure for the Entire Solution

Module and ComponentSelectionModule and ComponentSelection

Browser-based Component TestExplorer also availableBrowser-based Component TestExplorer also available


4. Maximize button for easier data entry

5. Multi-line data entry

1. Enter input data and start the test

2. Data entry with parameter validation

3. Error markers

ComponentInvocation TraceComponentInvocation Trace

Service emulation forincomplete componentsService emulation forincomplete components


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IBM Software Group

1. Debug ViewControls the execution of componentinstances

2. Integration Test ClientStarts a debug session

3. Component EditorsSet breakpoints on componentelements, step through componentinstances

Testing Requires Many Tools and EnvironmentsService Component-level Debug

Support for:ProcessesMediation Flows


4. Variables ViewRead/write access to variables,messages, and associated values

5. Breakpoint ViewDisplays the breakpoints for componentelements and source code in allcomponents

Business RulesBusiness Object MapsVisual Java SnippetsState MachinesMonitor Models


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IBM Software Group

Deployments are ComplexSimple J2EE Deployment and Administration

IT Operations teams prefer to have ascriptable, repeatable, schedulable methodsof deploying applications

Deployment via a GUI is potentially inconsistent

and is difficult to schedule and is not scriptableWebSphere BPM provides ANT (AnotherNeat Tool) based mechanisms to enablescriptable, repeatable, schedulablede lo ment of a lications



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IBM Software Group

Process Automation Increases the Focus on Service GovernanceRegistry and Repository for Service Governance


Services discoveredin WSRR usingWSRR AdminConsole

Services discoveredin WSRR usingWSRR AdminConsole

Servicesdiscoveredin WebSphereService Registryand Repository(WSRR) usingDevelopment Tools

Servicesdiscoveredin WebSphereService Registryand Repository(WSRR) usingDevelopment Tools


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IBM Software Group

Summary: Process Automation is Happening in Your Industry

Insurance & BankingCustomer Profitability, lowering of costs across multiple business channels, regulatory compliance, selfservice. Analytics for Cross-Sell and Up-Sell opportunities and Risk Management, claims processing

Telcoservice provisioning, customer loyalty, regulatory compliance,

RetailCustomer Loyalty, Merchandising, web transactions, customer experience, Real-time Demand Signaling

GovernmentPayments, Legal and social services, implementing legislation and regulatory compliance

Health Care


Cost vs. Care Analysis, health monitoring, claims, Therapeutics and Pharmacogenetics Consumer Products

Demand Planning; Maintenance, Repair and Overhaul (MRO); and Promotion Analysis Automotive

Customer Analytics, Preventive Recall and Quality Management Financial Markets

Straight through processing, stock trading, Management and Compliance Dashboards Electronics

Supply Chain Analytics, Plant Floor Automation and Preventive Maintenance

"In short, Process Automation from IBM, reduces costs, increase efficiencies, streamlines your operational processes and helps you comply with the latest industry regulations"


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IBM Software Group

Summary: End-to-End Process Automation in the IBMWebSphere BPM Suite

WebSphere Process ServerFlexible deployment of business processes, making

plug-and-play of components a reality

WebSphere Enterprise Service

WebSphere Integration DeveloperEasy-to-use integration to simplify and speed the

assembly of composite applications


, ,

DataPower Connectivity infrastructure for integrating applicationsand services to power your SOA (Service OrientedArchitecture)

WebSphere Business MonitorReal-time visibility into process performance enabling

process intervention and continuous improvement

WebSphere Business ModelerSimple to use process modeling for the

business analyst to help maximizeprocess and business resource re-use

WebSphere Service Registryand RepositoryManage your service metadata: Govern

services throughout the SOA lifecycle,find and reuse for IT flexibility


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IBM Software Group



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IBM Software Group

Thank You


Introducao Bpm

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