CGSI & CERC

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Consumer Guidance Society of India ( CGSI ) & Consumer Education and Research Council ( CERC )

Yash Chavan - 407Latika Devrukhkar - 412Snehal Kamble - 423Consumer Guidance Society of India ( CGSI )&Consumer Education and Research Council ( CERC )

CGSICGSI was formed to fight consumer exploitation of all forms.

Indias 1st NGO in the consumer sector founded in 1966.

CGSI was the first to demand A Consumer Protection Act.

CGSI participates government decision making bodies.

CGSI pressed for consumer protection act and consumer court in 1975.

CGSI

The consumer have often been given substandard products & services :

degrade foods, Short weights and measures, spurious drugs, unreasonable Prices and many other terrible crimes.

Main Objectives of CGSITo Educate consumer about their rights.To recommend to the government for suitable action against unfair trade practices.To undertake consumer research to determine the needs of the consumers.To apprise manufacturers of the need for improving the quality of Product.Popularize the use of goods according torecognized standards such as AGMARK and ISI markCo-operate with various organisation across the world to formation of quality standards for consumer product.

Activities of CGSIConsumer Education & Guidance Compliant Redressed Product TestingConsumer Education for Schools/CollegesConsumer Education for Rural ConsumersPublications KEEMAT

How to complainBe sure complaint is soundPresent politelyFirst approach to the retailer. he may have valid explanation.If he is unresponsive write to manufacture quoting number and the date of warranty cardRetain all original keep copies of your letters.If CGSI product perform pearly write to the respective agencies.If there is no response write to CGSI.

CGSI Website & Magazine

CONSUMER EDUCATION AND RESEARCH COUNCIL (CERC)Was set up in 1978 as public charitable trust.

CERC is non-profit, non-governmental voluntary organisation.

Registered under Bombay public Trust in 1948.

CERC is Indias only organisation with an independent in-house comparative product testing laboratory.

Product Testing ReportsProduct testing conducted in four categories : 1. Food 3.Personal care products 2. Pharmaceuticals 4. Electrical Appliances.

Test reports identify the brands & manufactures of product tested.

They decide which brand conformed to the test parameters under Indian standards & which have not.

Report also suggest BEST BUYS

MagazinesPublish INSIGHT Magazine & Hindi- Grahak Sathi Magazine

CERC interaction with outside world.

Action taken on consumer grievances.

Answer consumer questions.

An update on Global news & news of consumer protection.

CERC Website & Magazine

References Mumbai University NotesLegal Environment & Advertising Ethics - BMM Textbook http://cgsiindia.org/ http://cercindia.org/ https://en.wikipedia.org/wiki/Consumer_Guidance_Society_of_Indiahttps://www.iaspaper.net/consumer-guidance-society-india-cgsi-upsc/ http://www.karmayog.org/nonmumbaiprofiles/nonmumprodis.asp?r=149&nonnpoproid=3129&state=Gujarat&city=Ahmedabad

THANK YOU